RTMS RTMSAt Aurora Health Care. Response Time Management System (RTMS) The time tracking...

RTMSRTMS

RTMSRTMS

AtAt

Aurora Health CareAurora Health Care

Response Time Response Time Management System Management System (RTMS)(RTMS)The time tracking functionality The time tracking functionality

integrated into integrated into Cerner Millennium Cerner Millennium enables the collection of real-time enables the collection of real-time data from actual users of the data from actual users of the system, not just snapshots from system, not just snapshots from application robots. Hundreds of application robots. Hundreds of RTMS timers are imbedded within RTMS timers are imbedded within Cerner MillenniumCerner Millennium. These timers . These timers can be turned on or off depending can be turned on or off depending upon each client’s needs. upon each client’s needs.

RTMS Data CollectionRTMS Data Collection

Back End Servers

HNAM

HNAC

HNAD

HNAF

FS02

Imaging

Multum

Citrix ServerClient PC

C1 C2

BE

N1 N2

RTMS - What it’s notRTMS - What it’s not

Work Flow A

BT #1

Task 2 Task 3Task 1

User Work Flow

RTMS Timers

Business Transactions included in the Tasks

Tasks that make up the Work Flow

BT #2

BT #4BT #3

RTMS BRTMS ARTMS C

RTMS D

Questions ?Questions ?

RTMSRTMS

RTMSRTMS

AtAt

Aurora Health CareAurora Health Care

RTMS at Aurora

RTMS Function Timer - Citrix Server Baseline and Trending Reports

Disconnect Determination Methodology

RTMS - Data Analysis Tool Set

Cerner Slowness Determination Methodology

RTMS Function Timer - Baseline and Trending Reports

Individual Function by Application Report

Function Trend Reportby Application

Citrix Server Group ReportCitrix Server Group Report

With Function StatisticsIndividual Citrix Server Report

Build Data Access Tools Map Functions User PilotsDefine Stop

Watch TimersBaseline Workflows

ImplementTool Set

Gather andReview RTMS data

Determine ApplicableRTMS Timers

Build ReproducibleDiagnostic Procedure

Automate DiagnosticReports





RTMS Web Site

Transactions by Application

PCO Application TrendWeek FUNCTION_NAME TRANS MEAN STD MEDIAN P75 P90 P95 P99 WEIGHT

1/1/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Document 43,645 2.7 44.5 1.8 2.9 4.5 5.9 10.7 116673



1/22/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Document 50,092 2.4 12.2 1.8 2.8 4.3 5.6 10 117783












1/1/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 18,911 4.9 5.9 2.9 6.7 12 15.8 25.1 92993

1/8/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 22,697 5.4 25.4 3.1 7.2 12.5 16.2 26.3 123005


1/22/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 21,425 5.2 6 3 7 12.3 16.6 26.7 110741

1/29/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 22,301 4.8 5.9 2.7 6.5 12 15.5 25.8 106964


2/12/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 23,369 5.1 7.2 2.9 6.7 12.3 16.3 27 118272

2/19/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 22,125 5.2 6.7 3 6.9 12.5 16.7 27.5 114113

2/26/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 22,785 5 6.1 2.8 6.6 12.1 16.1 26.6 113035

3/5/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 22,925 5 5.8 2.9 6.8 12.3 16 26.4 114653

3/12/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 29,006 4.4 5.9 2.2 5.9 11.8 16 26.1 126894

3/19/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 23,463 5.2 6.3 3 7.1 12.9 17 28 122470

3/26/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 21,876 5 6.6 2.8 6.7 12.2 16.1 27 108843

4/2/2007 USR: PCO.CPSUIInbox.OKMove or OKNext for Result 21,194 4.9 5.8 3 6.5 11.7 15.3 24.6 103045


RTMS at Aurora












ImplementTool Set









GENERATION SERVERS TRANS MEAN STD MEDIAN P75 P90 P95 P99

BL20p G2 62 1,237,832 1.7 22.5 0.8 1.6 4.0 6.0 11.9

BL20p G3 11 227,692 1.7 19.3 0.7 1.6 4.0 6.0 12.0

BL25P 47 1,039,505 1.6 21.3 0.6 1.5 3.7 5.6 11.2

BL465c 87 1,788,112 1.6 21.5 0.7 1.5 3.8 5.7 11.3

Firstnet BL20p G2 2 29,919 1.8 8.9 0.8 1.8 4.2 6.2 11.7

Firstnet BL465c 2 20,527 1.6 5.1 0.6 1.6 4.3 6.3 12.3

Pharmnet BL20p G3 4 50,165 1.7 4.3 0.7 1.8 3.7 6.2 18.1

Pharmnet BL465c 1 12,066 1.9 4.6 0.9 2.1 4.2 6.8 20.5

SSO BL20p G2 10 69,098 1.2 4.0 0.5 1.4 2.7 4.4 11.6

SSO BL465c 20 140,003 1.1 3.1 0.4 1.2 2.3 3.8 10.6

4,614,919

Weekly Citrix Server Report

Week of:

Citrix Server Type

SERVERS

TRANS MEAN

STD MEDIAN

P75 P90

P95

P99

2/19/2007 BL20p G2 61 1,033,356 1.8 21.3 0.8 1.7 4.1 6.1 12.5

2/26/2007 BL20p G2 61 1,152,782 1.8 22.1 0.7 1.7 4.1 6 12.3

3/5/2007 BL20p G2 60 1,106,707 1.8 20.3 0.8 1.7 4.1 6.1 12.5

3/12/2007 BL20p G2 60 1,291,151 1.8 23.2 0.8 1.7 4.1 6.1 12.4

3/19/2007 BL20p G2 60 1,218,338 1.9 30.3 0.8 1.8 4.3 6.4 12.7

3/26/2007 BL20p G2 71 1,331,900 1.7 21.9 0.8 1.6 3.9 5.8 11.5

4/2/2007 BL20p G2 61 1,251,986 1.8 23 0.8 1.6 3.9 5.8 12

4/9/2007 BL20p G2 61 1,176,556 1.8 27.2 0.8 1.6 3.9 5.9 11.5

4/16/2007 BL20p G2 62 1,237,832 1.7 22.5 0.8 1.6 4 6 11.9

Citrix Server Trend Report

RTMS at Aurora












ImplementTool Set









Many tools, but where do I look?

IT StaffMobile Cerner User

Spectrum

VMS Tools

CRM Timers

Crash Collector

BMC Patrol

Concord

Insight Manager

Access Point Controller

RTMS translating the User experience

IT StaffMobile Cerner User

Spectrum

VMS ToolsCRM Timers

Crash Collector

BMC Patrol

Concord

Insight Manager

Access Point Controller

RTMS

RTMS future at AuroraRTMS future at Aurora

On demand Web based user On demand Web based user

performance reportingperformance reporting

RTMS RTMSAt Aurora Health Care. Response Time Management System (RTMS) The time tracking...

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