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RTFM! 2012 / © therueggs
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Transcript of RTFM! 2012 / © therueggs
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RTFM! TC World Conference 2012 Martin Rüegg [email protected] [email protected]
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RTFM Real & Touchable Front-end Matter Or: Users decide on What/How/When 80%
Facts
Play
RTFM Real & Touchable Front-end Matter
100%
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« We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten. Don't let yourself be lulled into inaction. »
Bill Gates
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The Future of Technical Communication
2015 Knowledge transfer and communication are mobile 2020 Information is granular 2025 Operating systems are remodeled 2012
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The world communicates mobile.
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Homo mobilis
« We're all connected, all the time. » mindbullets.net
« An increasingly number of aspects of our everyday
life compose of continuous nomadism. » Matthias Horx
« Life-as-we-know-it, or Life 1.0, was just the curtain
raiser. Are you ready for Life 2.0? »
futureworld.org
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What Users use
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500
1'000
1'500
2'000
2'500
3'000
Users [M]
Use of the Internet
Dat: W3C, Cambridge MA USA / U.S. Census Bureau, Washington DC USA
0
10'000
20'000
30'000
40'000
50'000
60'000
70'000
80'000
Data Traffic [PB per month] Users vs. Data Traffic
5.4 PB ≈1.2 Mio. DVDs
14'414 PB ≈DVDs
(LD 384'000 km)
1 PB (petabyte) = 1 million GB
as of 2009: Smartphones +200% annually
Tablets +50% annually
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What is needed
Lit: Crowley, Coutaz (1995)
Ek: Required energy of a touchpanel tracker to recognize the subsequent movement.
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The use of high-grade granular information.
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Knowledge Transfer
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How to give back Life?
1) Without beating about the bush.
2) In small portions. 3) And with emotion.
80%
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inconvenient? negative? garish? Text? cold? hard? Foe?
disparate?
The (human) Brain
comfortable? positive? pastel? Image? warm? soft? Friend? associative ?
Lit: Decision Science Laboratory @ Harvard University, Cambridge MA (2010) / Stanford University, Stanford CA (2010)
The human Brain Bottleneck #1
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The human Brain Bottleneck #1
Denial of reception due to… Forlornness Thirst Lack of emotion
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The human Brain Bottleneck #2
The receptiveness: 3 words to gain attention 15 words for the core message 2-4 seconds until frustration limit
Lit: Colorado State University, Fort Collins CO (1993) / Concordia University, Montreal QC Lit: Colorado State University, Fort Collins CO (1993) / Concordia University, Montreal QC
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The human Brain Bottleneck #3
1) Perception 2) Comprehension 3) Structuring 4) Archiving
5) Reactivation 6) Utilization
Lit: Chambers, Mattingley (2005) / Hagiwara et al (2009)
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Hence:
80%
+ Speed – Volume + Emotion
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Remodeled graphical user interfaces «Pimp my operating system» Operating systems «reloaded»
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Communication Technologies
Lit: Kurzweil (2001, 2003)
The exponential acceleration
of communication.
2019 2000
1800
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40
60
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Layer thickness [nm]
Microprocessor Manufacturing 1 nm (nanometer) = 1 millionth of a millimeter
Dat: futuretimeline.net
Hair thickness: 70'000 nm (0.07 mm)
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Operating Systems 1979-2012
1) Machine 2) Application 3) User
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Operating Systems 2025
1) User 2) User 3) User
behavior expectation wishes
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A simple Task – unsolvable on the Screen
Command
Copy
Paste
Undo
Repeat
Mouse
Click right / Click «Kopieren»
Click right / Click «Paste»
Click left «Undo»
Click left «Repeat»
Shortcut
Ctrl+C
Ctrl+P
Ctrl+Z
Ctrl+Y
Digitizer
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How Users want to use…
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…and how some already can. MacBook Pro 2012 Retina: User Manual, first Page
Dat: apple.com
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«Pimp my Operating System» Personalization
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Criterion
Time of day
Age / gender / limitations
Depth of information
Repetition
Effect
• Ticker , headline • Detailed report
• Inhibition, suppression • Dynamic look
• Dynamic scaling • Relation to history
• Resume where last visited
Display
• «Quick-and-Dirty» • Background, context
• Age-compatible content • Alignment of colors,
shapes, controls 1) Essentials 2) Need-to-knows 3) Former content
1) Summary… 2) …and on we go
«Pimp my Operating System» Personalization
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Operating Systems «reloaded»
Eye Tracking as a substitute for mouse control
Gestures Motion and spatial control «Mood Control» Adaptive voice control
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Operating Concepts: Gestures and Voice
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Operating Concepts: Merged Functions
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Operating Concepts: Adaptive Voice Control Courtesy of
The original HD video has been removed. Follow this Link to see it in Web quality on YouTube.
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Coming soon…
Novel interfaces and ports Auto-adaptive user interfaces Highly dynamic interaction between user and
operating system Full integration of user behavior Dynamic scaling of depth of information Merger of structure and content Fragmentation of information in homeopathic doses
Lit: Kulas (2010) / Peter et al (2007) / Petroni, Hicks (2007) / United States Patent and Trademark Office, Alexandria VA
Dat: microsoft.com / apple.com / uspto.gov
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On the highway.
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Where we talk
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What we focus on
1) Technical Communication… MUST NOT be at the end of a development, thus being
forced to “post describe” a given final result. MUST be part of the formation, part of the
development, part of the product, assigned to contribute as the user’s advocate from the first moment.
2) The user must be immediately on board; without any obstacles/without practicing/without frustration.
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How we do it
1) From the start: User and user benefit come first.
2) Very close cooperation as one team: Research & Development, Hardware Design, Software Design, Technical Communication.
3) Before / after: From hard and stony trail to highway.
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What we achieve
First attempt hit rate of 80+% with launch of new devices, functions, extensions.
Barely rectification needed. Extremely fast iteration. Little to none training effort. High customer satisfaction, excellent feedbacks.
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A practical Example:
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HTML5: «EPOS Studio»
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iOS: «iStudio»
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The Future of Technical Communication
2015 Knowledge transfer mobile
2020 Information granular
2025 Operating systems remodeled
2012 20:80
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Martin Rüegg Technical Author maxon motor ag CH-6072 Sachseln [email protected] [email protected]
