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ROY FRASER

10 Vale View, Sarn, Bridgend, CF32 9RY

Mob: 07565506857 Home: 01656728141 Email: rfraser128@btinternet.com

A highly motivated Operations Support Manager covering a wide spectrum of trades in the manufacture

of Aircraft Ground Support Equipment for delivery to the Private and Military sectors

Key Strengths/Skills

Leadership

Communication

Quality Control Manager

Lean Transformation/Business Change Manager Practitioner

Project Management

Career History 2004 – Present

Mar 2013 – Present

Operation Support Manager – Aircraft Maintenance Support Services Ltd

Providing support to the Managing director, delivering services which include the following:

Quality Manager

o Responsible for the Management of the ISO9001-2008 and continued accreditation.

o Carry out regular internal audits to ensure the Company meets the requirements of the

ISO Standard.

o Carry out Competency assessments of all Production Staff(104 employees) throughout the

year

Health and Safety Manager

o Responsible for the Management and continuous updating of all Health and Safety issues

in the Factory

o Chair monthly Health and Safety Circles and progress any proposals

Transport Manager

o Responsible for the allocation and delivery of equipment using the Companies fleet of

Vehicles x4.

o Provide drivers and support for collecting and hosting customers

Facilities Manager

o Responsible for ensuring the Facilities are suitable for all employees throughout the

Factory, 140 personnel.

o Ensure that the grounds are kept in a safe and working condition.

o Ensure all legislative requirements for the maintenance of all equipment, Overhead

Cranes, Fork Lift Trucks, Storage systems etc.

Training Manager

o Ensuring that there is suitable training in place for the company to operate effectively.

o Management and Progression of the Companies 10 Apprentices

Production HR Manager

o Responsible for all HR issues of the production department, 100 personnel

o Direct responsibility for recruiting new employees

Environmental Manager

o Set up and Manage Environmental Management Plan

o Manage all Environmental Licences and ensure compliance is Maintained

o Liaise with external Agencies to ensure that Legal requirements are enforced in accordace

with Local and National regulations

o Manage the disposal of all Waste; General, Wood, Cardboard, Metals, Confidential

documents and all Hazardous waste.

I am required to ensure that the Company comply with all the legislative requirements and provide a

service to the Production Manager to achieve the delivery output to the customer.

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2007 – 2013

Operational Support Manager – Aircraft Support Vehicles, Aircraft Ground Support Equipment

and Fuels Operations Control

SME for the provision of manpower and equipment in support of worldwide current and future Aircraft

operations. Operating extremely effectively in pressure situations, meeting tight timelines, to support

Military Deployed Operations. Directly responsible for the deployment of equipment, manpower and

infrastructure, required to balance the equipment and manning against the task in austere conditions.

Currently Leading a Tri-service team to implement the aims of Future Airfield Support Engineering(FASE)

at all operational locations by challenging units to deliver 25% best effort savings and directly advising on

methods to reduce military manpower on Operations including increased value for defence support by

using contracted organisations.

Respond to and resource all equipment requests in support of operations to satisfy defined

timelines set by head office successfully.

Scrutinise equipment and manning requirement on a daily basis to ensure effective operational

support is maintained at all times.

On the introduction of a new deployment, effectively identify all tradesmen and operators have

the correct skill sets and competencies in place to support sustained operations. Ensure

contractors required to support operations have all the necessary information, training and

equipment to operate in austere locations.

Collate a weekly brief for the Chief Engineer on the serviceability of all equipment and manpower

availability in support of aircraft operations and identifying any shortfalls that may have any

direct impact.

Single point of contact for all management and support issues on worldwide operations with

regard to aircraft and airfield support equipment.

Ensure all the necessary refuelling equipment for ground equipment and aircraft operations are in

place to maintain vital support to the air operations. Legislative facilities and regulations are in

place and identifying essential spares to maintain the equipment for the operational tempo.

2004 – 2007

Aircraft Support Engineering Operations Manager and Lean Transformation Practitioner

Responsible for the delivery of serviceable equipment to support Helicopters operating in Northern

Ireland, including armaments, survival equipment and refuelling bowsers. Lead Manager on the

introduction and implementation of lean transformation at RAF Aldergrove.

Managed a team of 130+ tradesmen in support of operations in Northern Ireland.

Developed a lean transformation team of 8 tradesmen and further embedded the Quality

department of 4 personnel into the organisation.

Selected to represent Director of Operations at Head Office to discuss manpower requirements and

savings identified with the heads of department.

SME advising how to drive forward any future proposals including amalgamation of like work areas

and identifying reductions of manpower whilst providing the same output.

2009 – 2010

6 month tour in Afghanistan as Battlefield Incident Co-ordinator in the Theatre Headquarters

Co-ordinator, collating all information on coalition forces casualties and battlefield incidents for the whole

of Afghanistan, requiring direct liaison with many of the 47 coalition force organisations and battle-

groups. Forward all reports for the attention of UK Head office within 2 hours of any incident and

maintaining an accurate operational record. Part of an embedded team of 15 intelligence personnel

operating 12 hr shifts in an austere environment over a 6 month period.

Prepared presentations for the Commander on a daily basis where the operational awareness was

highlighted to all personnel.

Out of Hours focal point for all compassionate issues requiring the repatriation of personnel to the

UK within 24hrs of instigation.

Collate information on incidents and equipment failures and respond in a timely fashion to ensure

the Battle Rhythm was maintained.

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Career Achievements

Reached the level of Senior Operations Manager within a trade of 1750 personnel.

Lead teams of personnel ranging from 5 to 130 at 16 different locations and employment

throughout my career and satisfactorily achieved all aims.

Awarded the following throughout my career

o 2011 – Meritorious Service Medal(MSM), received for exemplary service (35yrs+ career)

o 2009 – Operation Service Medal, Afghanistan, for duties carried out as Incident Co-

ordinator

o 2005 – Clasp to Long Service and Good Conduct Medal(30 years Impeccable service)

Qualifications

2000 – ISO 9001 - 2000

2005 – IOSH

2012 - Management of Successful Programs

2013 - Management of Risk

Interests & Hobbies

Basketball, played, coached and managed at all levels within the Military.