Rosa Willis 3091 E. Anderson Lithia Springs, GA 30122

Cell: 901-517-1976 / 404-632-3172 rosawillis22@yahoo.com

Versatile management professional offering years of successful, extensive and diverse experience in leading programs, and improving

quality and processes. Results oriented management professional with exceptional skills in solving complex problems and using

innovative approaches and ideas. Demonstrate in depth knowledge of sales, scheduling, inventory, billing, project and planning.

Qualified to develop and implement policies, procedures and plans.

Education/Training/Awards

Bachelor of Science: (Arkansas State University – 1989) Major – Business Administration (Minor – Economics)

Real Estate License TN & MS since 1996 Rookie of the Year 1996 (Desoto County MS)

President Award (Better Homes & Gardens) Real Estate Rookie Commission Income (Better Homes & Gardens)

Professional Experience

Mattress Firm – Store Manager (Atlanta West) 2014 -2015

Professional Sales Associate. Completing opening and closing procedures on a daily basis. Assisting customers while maintain store

appearance. Daily inventory and monthly close on inventory to assure accuracy. Daily balance on the MAX computer system.

Extensive training ongoing. Top 10 in sales in the District many times, always meeting and exceeding sales quotas. Conference calls

and other training ongoing. Worked 60 plus hours a week, usually 6 days a week and all Holidays.

Realtor (Affiliate Broker) Bob Leigh & Associates L.L.C. 1996 – Current

Real Estate Professional specializing in residential sales. Substantial Experience and outstanding skills in Customer Service.

Accustomed to working in a fast paced, ever changing environment, with the ability to think on my feet and improvise when needed to

handle difficult situations that occur. Extensive computer and internet skills used daily to accomplish much of the required work and

information gathering. Trained in all aspects of Marketing, Listing, and Sales. Strong skills in Negotiating Contracts. Work closely

with Lender Brokers, Lawyers, Home Inspections, Appraisers, Insurance People, Contractors and others to give my Clients all the

information needed to make an informed and wise decision.

Barnhart Crane & Rigging (Memphis TN) 2010 - 2013

Independent Contractor Multiple Departments

Contract & Office Management, Training Department – Worked hand and hand with the Contract Administrator. Coordinated with the

safety department to maintain up to date records of employees. Ensuring all training is completed on time and entered in system for

employee record. Responsible for applying for permits and making sure they are approved and ready to go when needed. Assisted

in assuring costs and equipment were correctly appropriated. Maintained costs for PO’s. Maintaining SharePoint Contract

Administration, CIC auto claims and coordinate with both sides to resolve coverage costs. Manage requests for Bonds, LOCs etc.,

Contractor Licensing Requirements assist in managing Customer based Websites, research and complete. Assist with COI’s

(certificates of insurance) as well as annual recertification of annual customer pre-qualifications.

Maintaining Employees training records, entering the Qualification Cards and other documentation into Q-Pulse and the X-Drive..

Preparing reports for Training Classes and the stats on classes. Providing proof of qualifications to operate the different aspects of the

Rigging and Crane Business. Familiar with DOT and Required Licenses.

Experienced in SAP and CRM. Dedicated to maintaining a high level of integrity and trust to all of the team and being able to be blunt

and to the point when necessary. Exceptional skills in maintaining internal and external relationships.

Up to date with relevant employment legislation such as equal opportunity guidelines. Familiar with and use several employment

assessment tests, and many standard phone interview tests and in person interviewing questions.

Manager / Store Leader 1994 – 1996

Dodges Convenience Store MS. Managed 24/7 high volume store which included food section. Principal Duties included: Hiring,

training, scheduling of employee, maintained daily audits and inventory, checked all deliveries and maintained smooth operations in

all sales and at all times ensuring a high level of customer service, maintained cost controls at all times, ensured compliance with state

and local laws, employee meetings,, fuel inventories, marketing promotions ext. all in a high energy fast paced environment.

Staffing Manager (Tempus Temporary Staffing) 1992 - 1994

Recruiting and Staffing, Conducted interviews, testing and collecting information on employees. Managed budget and payroll.

Scheduled employees on a day to day basis for business employees. High level of proficiency in all Microsoft Applications. Worked

in a high pressure fast paced environment. Extensive background in staff recruitment and retention. Superb written and oral skills.

Skills in program marketing, contract negotiation and compliance.

Insurance Administrator/Office Manager 1991 – 1992

(Chiropractors Group) maintained medical billing and insurance records for three offices. Gathered and analyzed information

necessary to file the medical claims to ensure proper and prompt payment to the company. Meticulously maintaining all claims

records, drafting and presenting related reports to Doctors. Documented and prepared Workman’s Compensations cases for the trails

also went to court to testify on Workman Comp cases that were documented. Implemented a computer medical billing system and

trained employee’s on the system, then was promoted to Office Manager of all offices ensuring excellent customer service in all

offices.

Maintained Collections from old and new claims, recovered 80% of claims that had been archived. Scheduled patients and conducted

Seminars with the Doctors to gain clients needing our help.

Pancho’s Full Service Restaurant (Manager) 1990 – 1991

Nice Restaurant with five Dining areas and a Full-Bar Dining Area. Responsibilities included: Hiring, scheduling, training staff,

Orientation of staff and oversee training. Maintain budget and employee records, pay bills, monitor bookkeeping records, and make

sure hours were in line. Placed orders with suppliers and insured accuracy of order when it came in. Daily totals of cash and charge

receipts and made deposits. Supervised food preparation, checking quality and size of servings. Maintained records for health

inspectors. Monitored actions of staff and customers to be sure safety standards and liquor laws are obeyed. Resolved any customer

complaints. Supervise cleaning of kitchen and dining areas to maintain sanitation standards, and kept accurate records.

Officers Club (Blytheville Air Force Base later Eaker Air Force Base) 1986 - 1990

Started in 1986 part-time while in College then worked full-time while finishing my degree.

Worked in every area within the club, Assisted Manager in daily function of Club. This was a Full Service Restaurant with bar

d i n i n g area. Worked with the Chef to ensure proper ordering and checking inventory when it came in for quality, amount, and

freshness. Coordinated with other employees in Club (Chef, Bartender, Kitchen, Clean-up, ext. to make sure all was on schedule and

when there was a problem we improvised we all worked excellent together as a team. Coordinated many Special Event Dinners, large

dining parties and event ceremonies, special award ceremonies ext.

Scheduled the teams to work and turned in time sheets to the accounting department. Did daily totals on cash and charge receipts, and

made sure everything balanced. Trained in and was able to easily fill in for any and every position of the Club from Hostess to

Bartender, Kitchen ext. In the event we were minus an employee or needed an extra hand. Assisted Manager in interviewing and

hiring employees also gave orientations to new employees and also helped train employees.

Additional Information

Computer skills include: SharePoint, Q-Pulse, Windows XP, Microsoft Word, Excel, Power Point, Real Estate Top Producer and

internet research. Microsoft Office, Windows, MAX system.

REFERENCES

Bobbie Drew - Proposal Specialist at Mammoet Houston Texas. Familiar with my work at Barnhart Crane and Rigging

Bobbie.Drew@mammoet.com 281-369-2200

Peggy Leigh - Broker at Bob Leigh and Associates Real Estate. Familiar with my Real Estate work.

Leigh.peggy@yahoo.com 901-351-6584