ROOT CAUSE ANALYSIS. AGENDA Purpose How it works RCA at your shop Questions.
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Transcript of ROOT CAUSE ANALYSIS. AGENDA Purpose How it works RCA at your shop Questions.
![Page 1: ROOT CAUSE ANALYSIS. AGENDA Purpose How it works RCA at your shop Questions.](https://reader035.fdocuments.us/reader035/viewer/2022062714/56649d205503460f949f528c/html5/thumbnails/1.jpg)
ROOT CAUSE ANALYSIS
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AGENDA
Purpose
How it works
RCA at your shop
Questions
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ABOUT
• Continuous Improvement• My experience• These principles working for your shop
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ROOT CAUSE ANALYSIS
PURPOSE: find the causes of a problem and implement the best solutions to keep that problem from recurring.
![Page 5: ROOT CAUSE ANALYSIS. AGENDA Purpose How it works RCA at your shop Questions.](https://reader035.fdocuments.us/reader035/viewer/2022062714/56649d205503460f949f528c/html5/thumbnails/5.jpg)
HOW IT WORKS
Define a problem
Assemble a team
Cause & effect chart
Identify Solutions
Implement best solutions
Measure & Validate
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COLLECTING DATA
• Historical data• Time studies• Surveys• Shadowing• Traveling
Wat
er B
ottle
Bos
ses
Tire C
leara
nce
Braze
Axle to
Cro
wn
Cosm
etic
Pin Hole
s
DO Sym
met
ry
Brake
Bos
s Spa
cing
Burrs
Dents
/Ding
s
Crown
Race
Dia
Dropo
ut S
pacin
gW
eld0
100
200
300
400
500
600
700
800
900
0.00
10.00
20.00
30.00
40.00
50.00
60.00
70.00
80.00
90.00
100.00
Quantity
Cumulative Percentage
What’s the biggest problem?
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DEFINING THE PROBLEM
• Write a simple statement that defines the problem
• Use this to get your team on the same page
• Its nearly impossible to fix unclear problems
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ASSEMBLING A TEAM
• A team of 3-5 is ideal• Consider folks both familiar and unfamiliar with the problem• Inquisitive team members help
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CAUSE AND EFFECT CHART
Open Fire (Problem)
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CAUSE AND EFFECT CHART
Open Fire
Oily Rags
Oxygen
Match
Match Strike
Ca
use
d B
y
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CAUSE AND EFFECT CHART
Open Fire
Oily Rags
Oxygen
Match
Match Strike
Smoking
FireworksC
au
sed
By
Ca
use
d B
y
![Page 12: ROOT CAUSE ANALYSIS. AGENDA Purpose How it works RCA at your shop Questions.](https://reader035.fdocuments.us/reader035/viewer/2022062714/56649d205503460f949f528c/html5/thumbnails/12.jpg)
CAUSE AND EFFECT CHART
Open Fire
Oily Rags
Oily Bike Parts
Rags Never Cleaned
Oxygen
Match
Match Strike
Smoking
FireworksC
au
sed
By
Ca
use
d B
y
![Page 13: ROOT CAUSE ANALYSIS. AGENDA Purpose How it works RCA at your shop Questions.](https://reader035.fdocuments.us/reader035/viewer/2022062714/56649d205503460f949f528c/html5/thumbnails/13.jpg)
CAUSE AND EFFECT CHART
Open Fire
Oily Rags
Oily Bike Parts
Rags Never Cleaned
No Schedule
No OwnershipOxygen
Match
Match Strike
Smoking
Fireworks No Policy
Ca
use
d B
y
Ca
use
d B
y
Ca
use
d B
y
Root Cause?
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IDENTIFY SOLUTIONS
Look for effective solutions that:• Prevent recurrence• Are within your control• Meet your goals• Don’t cause other problems• Don’t break the bank
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CAUSE AND EFFECT CHART
Open Fire
Oily Rags
Oily Bike Parts
Rags Never Cleaned
No Schedule
No OwnershipOxygen
Match
Match Strike
Smoking
Fireworks No Policy
Ca
use
d B
y
Ca
use
d B
y
Ca
use
d B
y
Solutions?
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IMPLEMENT THE BEST SOLUTIONS
Don’t implement all solutions, only the best solutions
Make one person responsible
• They don’t have to do everything
• They do have to ensure it all gets done
Assign a date for each item to be completed by
Empower your staff!
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IF AT FIRST YOU DON’T SUCCEED…
Measure & Validate – this is crucial!• Did the solutions really fix your problem? Create others?• Not fixed? Run it again
Define a problem
Assemble a team
Cause & effect chart
Identify Solutions
Implement best solutions
Measure & Validate
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900
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10.00
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How can you measure & validate?
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ROOT CAUSE ANALYSIS
Define a problem
Assemble a team
Cause & effect chart
Identify Solutions
Implement best solutions
Measure & Validate
![Page 19: ROOT CAUSE ANALYSIS. AGENDA Purpose How it works RCA at your shop Questions.](https://reader035.fdocuments.us/reader035/viewer/2022062714/56649d205503460f949f528c/html5/thumbnails/19.jpg)
DON’T FORGET…
Celebrate success with your team!
On to the next challenge…