Room Service

Created By:-Himanshu Sachar

Divas Pandey

What Is Room Service?

Room service is part of the hotel operations where they serves food conveniently to their respective guest rooms by just calling the room service department and place order of food & drinks to be sent to their room.

Room service is a 24 hours service.

Duties includes checking of minibars upon check out, collecting breakfast menus every morning. Sending food and beverage & room amenities to guest.

Why Room Service?

• Can enjoy meals in the privacy of own room.

• Can place order even at odd hours.

• Food is delivered to room, therefore it saves time.

Some Other Advantages Of Room Service

Celebrities want their privacy away from public attention and the media. Eating out attracts attention which does not let the celebrities to enjoy a meal.

Some wish to eat their meal in casual wear, even in the night clothes.

Many cannot start their day unless they have a cup of tea or coffee as soon as they wake up. The morning tea/coffee service is a peak time room service in many hotels.

Some guests prefer to have private meetings in their rooms and prefer to have meals in privacy.

Disadvantages Of Room Service

Room service food and beverage is more expensive because of convenience of eating in the room.

Guests in hurry are intolerant to delays.

The challenge for the hotel is to serve hot food .As food is transported from main kitchen, food can get cold.

Room service menus are limited so that items can be cooked at all times by cooks on different shifts with common skills.

EQUIPMENTS

• Trollies• Plate Warmer• Ice Machine• Tea and Coffee Trays• Ice Buckets• Champagne or Wine

Trays• Hot Boxes

Location of Room Service Pantry

Room service pantry in a storage room for keeping crockery, linen, food, beverages and other equipment that are required in room service operations.

Location of Room Service Pantry• Close to the kitchen• Close to the service lifts• Close to storage areas

The Process

Room Service Orders

Telephone (most common)Interactive TV systemDoor Knob Menu

1. The room service order taker answers the calls to room service.

2. The telephone must be answered quickly.3. Greet the guest and introduce the department.4. Write the order on an order docket as you speak to the

guest.5. Record the room number.6. Repeat the order to the guest.7. Tell the guest approximate time of delivery.8. Enter the order in POS.9. Distribute the order to the appropriate personnel, both in

Room Service Department and other departments if necessary.

Taking Room Service Order

Food Preparation By Kitchen/F and

B Production

Serving The Food

1. Knock the door lightly2. Announce yourself (room service)3. Greet guest warmly4. Ask if you may enter in the room5. Ask where to set up order6. Offer to pour beverage (bottle beverage)7. Serve the food according to the guest needs8. Offer additional assistance9. Inform guest about pick-up10.Wish guests an enjoyable meal11.Thank the guest

Clearing The Room

• The room service order-taker is responsible for controlling floor service procedures and for directing staff to clear rooms and floors.

• When a room or floor has been cleared after room service, the room service order-taker must be informed.

• Floors must be cleared quickly and quietly, but while doing so staff must ensure that equipment is securely placed so that it can be moved safely.

• Once cleared from the floors, unconsumed food and beverages, food service equipment, trays and trolleys must be returned to room service via service lift.

Thank You