Room Booking and Allocation

Hrishikesh Wankhede

Offline Sales• RTNE’s current booking model• Steps to be followed:– customer/ agent comes on a website and fills up the

booking request form OR directly calls up the office with his requirement details.

– We give him all the details. Once guest decides where to stay, we call up hotel and block the rooms.

– payment from the customer and send a hotel voucher to him

– Before check in process the payment is transferred to hotel account.

Online Sales• Customer books stay online (on a website) with

his credit card. E.g. booking on IRCTC site.• Steps to be followed:– Customer decides the destination & logs on to the website– check in & check out dates on the website (he can access all

available options on the website)– Customer selects hotel after looking at all available

information online.– Makes payment through credit card & books his stay– On making the card payment, he gets online hotel voucher

on booking window and on his email id; an email is also sent to hotel and hotel confirms the booking online

Room Blocking and Allocation• Room Blocking: In offline sales as you block the

rooms when you get lead for the same. • Inventory: No. of rooms in the hotel• Allocation: No. of rooms allotted to the company

throughout the month, year or season.– On daily basis hotel gives few no. of rooms to a agent to

sell in the market.– Normally online travel companies and GSA’s work on

allocation basis. – In online business you have to keep inventory live on the

site.

Negotiate 'Best rates' & 'Commissions' from accommodations• When you are new in the market, it is difficult to get

higher commissions.• Suggestion: identify few properties give them a good

business and then start asking for 30 to 40% commissions. Once you get this commission start identifying some other properties also

• Once you give them a good business, you decide hotel’s sell rate for hotels direct customers and agents, your sell rate and your net rate

Questions???

Thank You