SOCIAL PSYCHOLOGY OBEDIENCE. Starter What is obedience? Why do we obey?
Ron Brown Plane Crash Accountability. Talking points … Hierarchy – Efficiency (Obedience)...
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Transcript of Ron Brown Plane Crash Accountability. Talking points … Hierarchy – Efficiency (Obedience)...
Ron Brown Plane CrashRon Brown Plane Crash
AccountabilityAccountability
Talking points …Talking points …
Hierarchy – Efficiency (Obedience)Hierarchy – Efficiency (Obedience) Legal – Rule of Law (Compliance)Legal – Rule of Law (Compliance) Professional – Expertise (Deference)Professional – Expertise (Deference) Political – Responsiveness (Responsive)Political – Responsiveness (Responsive) Military … C3 / Can Do / Military … C3 / Can Do / GotchaGotcha Goal conflictGoal conflict Accountable for behaviors or outcomes?Accountable for behaviors or outcomes?
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After-Action ReviewAfter-Action ReviewCapture the LessonsCapture the Lessons
Extract lessons learned after an event in Extract lessons learned after an event in order to apply them to future activities.order to apply them to future activities.– Emergency Response – each dayEmergency Response – each day– Product Development – each stageProduct Development – each stage– Entering into new Business – test / reflectEntering into new Business – test / reflect– Sales – learn from wins and lossesSales – learn from wins and losses– M & A – after strategy, negotiations, due M & A – after strategy, negotiations, due
diligence, and execution stagesdiligence, and execution stages ““Sustain” or “Improve”Sustain” or “Improve”
Learning in the Thick of it, Darling, 2005; HBRLearning in the Thick of it, Darling, 2005; HBR
The rest of the StoryThe rest of the Story
Rising Star – Secretary of CommerceRising Star – Secretary of Commerce Campaign fund raiser for Clinton (three Campaign fund raiser for Clinton (three
others died too)others died too) No Storm – No Plane Turning sited – power No Storm – No Plane Turning sited – power
out 7 miles from crash scene (bomb on out 7 miles from crash scene (bomb on board)board)
Crash announced via Pentagon (not airport)Crash announced via Pentagon (not airport) Stewardess alive at crash scene – dead after Stewardess alive at crash scene – dead after
a flight (Brown too? Shot by cleanup crew)a flight (Brown too? Shot by cleanup crew)
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BackgroundBackgroundPolitical BehaviourPolitical Behaviour
Those activities that influence, or Those activities that influence, or attempt to influence, the distribution attempt to influence, the distribution of advantages and disadvantages of advantages and disadvantages within the organization.within the organization.– Legitimate: normal everyday behaviourLegitimate: normal everyday behaviour– Illegitimate: extreme political behaviours Illegitimate: extreme political behaviours
that violate the implied rules of the gamethat violate the implied rules of the game
Why Do We Get Politics?Why Do We Get Politics?
Organizations are made up of groups Organizations are made up of groups and individuals who have and individuals who have differing differing values, different goals and values, different goals and different interestsdifferent interests
Resources in organizations are Resources in organizations are limitedlimited
Performance Performance outcomesoutcomes are are notnot completelycompletely clear and objectiveclear and objective
Factors Influencing Political Factors Influencing Political BehaviourBehaviour
Political behaviour
Low High
Individual factors
• High self-monitors• Internal locus of control• High Mach• Organizational investment• Perceived job alternatives• Expectations of success
Organizational factors
• Reallocation of resources• Promotion opportunities• Low trust• Role ambiguity• Unclear performance
evaluation system• Zero-sum reward practices• Democratic decision making• High performance pressures• Self-serving senior managers
Favourable outcomes
• Rewards• Averted punishments
What Individual What Individual Factors Contribute to Factors Contribute to Politics?Politics? High self-monitors (more aware of High self-monitors (more aware of
situations)situations) Internal locus of control (can control Internal locus of control (can control
environment)environment) High machs (high desire for power)High machs (high desire for power) Organizational investment (put lots of Organizational investment (put lots of
time and effort into organization)time and effort into organization) Perceived job alternatives (lots of Perceived job alternatives (lots of
opportunity)opportunity) Expectations of success (high belief it Expectations of success (high belief it
will work)will work)
What Organizational What Organizational Factors Contribute to Factors Contribute to Politics?Politics?
Reallocation of rewards (change Reallocation of rewards (change occurring)occurring)
Zero-sum reward practicesZero-sum reward practices Promotion opportunitiesPromotion opportunities Role ambiguity (unclear responsibilities)Role ambiguity (unclear responsibilities) Unclear performance evaluation system Unclear performance evaluation system
(subjective)(subjective) High performance pressure (blame others)High performance pressure (blame others) Political senior managers (they watch and Political senior managers (they watch and
learn)learn) Low trustLow trust
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Types of Political Types of Political ActivityActivity
Attacking or blaming othersAttacking or blaming others Controlling informationControlling information Forming coalitions (Forming coalitions (inin and and outout
crowds)crowds) Creating obligationsCreating obligations Managing impressionsManaging impressions
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Small Group ChatSmall Group Chat
Describe an incident where you saw Describe an incident where you saw someone engaging in politics. someone engaging in politics.
What was your reaction to observing the What was your reaction to observing the political behaviour? political behaviour?
Under what circumstances do you think Under what circumstances do you think political behaviour is appropriate? political behaviour is appropriate?
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Removing PoliticsRemoving Politics
Leaders Go First by:Leaders Go First by:– Sharing powerSharing power– Sharing knowledgeSharing knowledge– Asking for inputAsking for input– Making decisions based on objective Making decisions based on objective
datadata Continually remind everyone that Continually remind everyone that
the competition is located outside the competition is located outside of the organization of the organization
Next WednesdayNext Wednesday
Wednesday … Recognize Wednesday … Recognize Contributions (cpt. 10)Contributions (cpt. 10)
Friday? Friday? Exam Day (following Wednesday)Exam Day (following Wednesday) Distinguished Leader Day Distinguished Leader Day
(Thursday 3:30-5:00)(Thursday 3:30-5:00) No class on the FridayNo class on the Friday