Rolling Stock UpdateSteve Lammin, GTR Engineering Director

Period 8 (4 weeks up to 15 November) reliability ❑ Another good

period in terms of

performance

❑ 8 fleets achieved

greater than the

new MP701D

targets

❑ The 171 Fleet

was within 2.5K

miles of the new

targets

❑ Overall Fleet

MP701D MAA

has climbed

again to 22203 -

a franchise record

Golden SpannersModern Railways event on 29 November

•Gold - 455 Fleet (second year in a row)

•Gold - 171 Diesel Fleet

•Silver - 377 6/7 fleet

Golden spanner - the fleet which achieves the

most 'miles per technical incident' - a way of

measuring fleet reliability by dividing the

number of incidents by the total miles

travelled.

Silver Spanners are awarded to the best-

improved fleet.

Project Aurora

5

Partnerships delivering for customers

Transport Focus research highlighting customer priorities.

Operator, Rolling Stock Owner and Train Builder working collaboratively to fund, design and deliver fleet upgrade.

Upgraded fleet delivers immediate customer benefits and long-term performance improvements in partnership with Network Rail.

6

GTR’s Electrostar Network

• Electrostars make up about 50% of GTR’s fleet mileage across the brands – serving over 20 routes.

• They started running on Southern from 2001 – with Great Northern and Gatwick Express in 2016.

• GTR has 270 units in total.

Not to scale. Not all routes shown

7

What do passengers want?

• Transport Focus research concluded customers “do not have overwhelming issues with train interiors.”

• Two priorities:

• Power sockets and USB ports

• On-board information provision

8

£55m - Invested across Britain

Trains serving South East but benefits nationwide

£55 million contract, more than 90% suppliers based in Britain

Installation managed by GTR at Selhurst depot

Trains built in Derby, refurbished at Selhurst with UK parts and labour

Project changes

Media Screens to provide enhanced passenger information

Dual USB seat sockets

LED Lighting delivering 45% energy savings

10

Intelligent trains supporting Network Rail

£55m upgrade project with partnerships at

its heart

Predicting infrastructure failures or lineside

safety risks

Minimising delays to passengers and

speeding up service recovery

Benefits

Cleaning – reassurance

Customer reassurance• Transport Focus research notes

cleanliness is now key to

passengers due to pandemic

• Those who travel are largely

satisfied – they see the cleanliness

and report that

• But reassurance is needed for

those who are yet to travel

• Our team is working on this with

our communications & marketing

team

Enhanced Cleaning

We have always been committed to cleanliness of

our trains, but the pandemic focused this

We have innovated to introduce new ways of

working, tools and communications

2,800 – every carriage cleaned and sanitised

every night including berth cleans

900 – cleaning staff increased

5000l – cleaning liquid used on trains per 4-week

period

Strong reporting with specially designed internal

app

Customer communications - reassurance

Q&A / group discussion