Role of the IT Function: Costs, Analysis, Development
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ROLE OF THE IT FUNCTION: COSTS, ANALYSIS, DEVELOPMENTBased on materials by David Schuff
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IT’s impact on the bottom line
Two things:
Reduce costs Increase profit
Increase revenue
Everything else relates to one of these two things. Agree? Try it…
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Paying for IT How does a company pay for technology
initiatives?
Where does the money come from?
So how do you know if it is worth it?
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Who pays? For the corporate network?
For an application needed by a single department?
For a new server intended to support that application? What if the department only
needs 10% of that server’s capacity?
What is the role of the “chargeback” in all of this?
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The Major “Functions” of the IT Function
Operations Technical support Network planning and administration
Application Development Software implementation
What about “managing contracts”?
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Looking at the application development function
Analysis/Design Development
The development team
Analysis Design Development
The business analysts
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The Systems Development Life Cycle (SDLC)
Business Requirements
Technical Requirements
Technical Design
Problems andImprovement
s
Feasibility and Planning
Systems Analysis
Systems Design
Systems Implementation
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The SDLC What are its strengths?
What are its weaknesses?
When it is appropriate?
What is the role of alternative development strategies? Rapid prototyping Joint application development
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Requirements Gathering Why is it important in the context of the
SDLC (and software development in general)?
How does it affect testing?
From where do you get the requirements? What are the difficulties?
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Business Requirements versus Technical Requirements
What is the difference?
Which one is more important? Does it depend on who’s asking the
question?
Should the business unit review the technical specifications?
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The requirements “game” In reality, how are requirements used by vendors?
By clients?
What is the right level of detail? Can you have too much detail? Which party benefits from greater detail?
Why do requirements change? Is this a bad thing? How should the client deal with these changes? The
vendor? How do you build a set of requirements that “last?”
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The Wall What is “throwing
requirements over the wall”?
What is the implication of thisin practice?
Why do companies do it?
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How do you know if it is worth it?
Cost justification
Measures of cost and benefits Intangible costs versus tangible costs
Techniques Net present value Expected value
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Net present value Consider a development project:
Year 1: $20,000 expenditure Year 2: $5,000 savings Year 3: $7,500 savings Year 4: $7,500 savings
Is it worth it? Do you break even: $20000 in spending versus $20000 in
income?
Consider a 5% discount rate (cost of capital):
NPV = (-20000)(1.05)-0 + (5000)(1.05)-1 + (7500)(1.05)-2 + (7500)(1.05)-3 = -20000 + 4761.91 + 6802.72 + 6478.78 = -1956.59So you would lose $1956.59 on this project!
Formula for NPV:
SFV(1+i)-n
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Expected value E(X) = xP(x)
where x is the outcome andP(x) is the probability of that outcome
Why raffles are bad deals (for players) Suppose there are 100 tickets at $1 and the
prize is $50 E(X) = -1(1) + 50(.01) = -1 + .50 = -$.50
So on average you lose $.50 on every ticket
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Applying this to an IT project
Is a security system worth the money? The system costs $10,000 and prevents all
downtime If I do not have a backup system there is
a 5% chance we’ll have 10 days of downtime 10% chance we’ll have 5 days of downtime 30% chance we’ll have 1 day of downtime
Each day of downtime costs $10000 So…
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The computation… E(X) = -10000 + (100000)(0.05) + (50000)(.10)
+ (10000)(0.30) =-10000 + 5000 + 5000 + 3000 = $3000
So the expected value of investing in the system is $3,000
We save $3,000 by implementing the security system
Another way of looking at it: The expected loss from not having the system
is $13,000, which is more than the cost of the system
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But what if you have this scenario?
There is a .01% chance you’ll have 10,000 hours of downtime That’s (0.0001)(10000)(10000) = $10,000
$10,000 is not a lot, but can you afford the $100,000,000 loss if it occurs?
So what do you do to protect against that loss?
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Combining NPV and expected value
NPV is discounted value of future cash flows But those cash flows might be uncertain
So you could look at discounted values of expected future returns
So now, given a 5% cost of capital:
NPV = (E(Xyear1))(1.05)-0 + (E(Xyear2))(1.05)-1 + (E(Xyear3))(1.05)-2 + … =
How do you compute E(Xyeary)??
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Computing expected future cash flows
Back to our security system example We claim there is a $3000 benefit in the
second year This assumes 100% certainty in the
outcome What should we use for the expected
cash flow for year two if we are:80% certain there will be a $3000
benefit20% certain there will be a $1000
benefit
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Discussion Beyond Valuation: Options Thinking in
Project Management Should IT projects include people from the
business unit in the development process? In an business that uses technology (for
example, a bank), is it more important to have People in IT with knowledge of the business…
or People in the business units with knowledge of
technology?
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More discussion Imagine you are a project manager for a
technology initiative What skills are important to have in your
team members (technical and otherwise)?