ROLE OF TECHNOLOGY IN PROMOTING QUALITY
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Transcript of ROLE OF TECHNOLOGY IN PROMOTING QUALITY
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Dr. Lallu JosephQuality Manager
Christian Medical College Vellore
ROLE OF TECHNOLOGY IN PROMOTING QUALITY
presented@6th International Patient Safety Conclave
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Quality •The characteristics of a product or service that bear on its ability to satisfy stated or implied needs• Service free of deficiencies
ASQ- American Society for Quality
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AccreditationBest possible tool to achieve quality
From Doorman to Chairman
It is the sure way to bringing a forced work culture of
Continuous Quality Improvement
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Continuous Quality Improvement
Continuous quality improvement culture
ImprovesPROFITABILTYSustainably
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Challenges- examples
Gap analysis and follow-upManual’s, SOPs preparation
WANTING TO GET ACCREDITED ACCREDITED
Manuals, SOPs periodical review and updatingTraining modules and training recordsEquipment managementIndicators tracking/ analysis, patient feedbackChart documentation
Regular chart reviewsIncident reporting
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Gap analysis, empowerment and trackingTechnology enablement:
Identify gaps by conducting audits using the tool
Identify the key stake holders
Follow-up and updation of the implementation on the tool periodically
Management can view the extent of implementation in all areas
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Manuals, SOPsTechnology enablement:
Avoidance of hard copies
Easier version control
Avoidance of multiple versions in circulation
Availability of manual from all locations
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Training modules and training recordsTechnology enablement:
Modules preparation
Availability
Records of training
Easy access and analysis
Pre-test/ post test
Evaluation of training
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Equipment managementTechnology enablement:
Inventory
Preventive maintenance schedule
Records of preventive maintenance
Job requests and records of completion
Calibration, traceability records.
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Chart documentation and reviewsTechnology enablement:
Easy templates for documentation
Easily accessible, storage and retrievable
Meeting requirements like orders in caps, dated, timed etc
Medical report/ DS preparation simplified
Review of charts for completion easier
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Incident reportingTechnology enablement:
Easy templates
Accessible
Immediate intervention
Stakeholders know it on time
Analysis and followup is simpler
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Indicator tracking, analysis and CAPA- Patient feedback etc
Technology enablement:
Accurate and easy capturing
Real time data and analysis
Analysis is simplified
Process owners involvement
Quality improvement through CAPA
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Benefits Put systems in place
Empower people
Bring accountability
Involvement of all stakeholders
Less paperwork
Information available real time to the top management
Culture change- openness
Better systems enhancing patient safety
Inv
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You cannot mandate productivity, you must provide the tools to let
people become their best.
- T.S Elliot With technolog
y