“ “Role of Pharmacist in Role of Pharmacist in patient compliance” patient compliance”

PharmacyPharmacy

Pharmacy is the science and technique of preparing as well as dispensing drugs and medicines. It is a health profession that links health sciences with chemical sciences and aims to ensure the safe and effective use of pharmaceutical drugs

Who are Who are pharmacists ?? pharmacists ??

Pharmacists, are the experts on drug therapy and are the primary health professionals who optimize use of medication for the benefit of the patients.

Pharmacists undergo university-level education to understand biochemical mechanisms of action of drugs, drug uses, and therapeutic roles, side effects, potential drug interactions, and monitoring parameters. This is mated to anatomy, physiology, and pathophysiology.

Definition of Definition of Compliance Compliance

compliance is defined as the practice of obeying rules or requests made by people in authority . 

The ultimate aim of any prescribed medical therapy is to achieve certain desired outcomes in the patients concerned. These desired outcomes are part and parcel of the objectives in the management of the diseases or conditions.

Adherence vs. Adherence vs. ComplianceCompliance

Adherence is a more accurate term than compliance

Compliance suggests a process in which dutiful patients passively follow the advice of their physicians

Adherence, in contrast, better fits how most patients actively participate in their care and decide for themselves when and whether to follow their doctor’s advice

Factor affecting Factor affecting Patient Patient ComplianceComplianceEducational levelPsychological factors Patients’ beliefs and motivation about

the therapy Cost of medicationDuration therapyPoor understanding of instructionsAdverse events

Some Factors indirectly associated with compliance

Environmental factors Good social support, assistance of

family. Depending on cultural norm about

gender. Social class. Previous experiences of similar disease

among relatives or friends can affect one’s compliance.

Appointment keeping is positively correlated with appointment scheduling system that:

Reduce waiting time. Give individual rather than

block appointment. Minimize the time between

scheduling and the actual appointment date.

Make referrals to specific doctors rather than to clinics.

Role of Pharmacist in Role of Pharmacist in improving Patient improving Patient ComplianceComplianceIdentification of risk factor

Development of treatment plan

Patient education oral communication written communicationPatient motivation

Compliance aids

Labelling Medications calenders &

drug reminder chart. Compliance packaging Dosage forms

Monitoring therapy

Self monitoring Pharmacist monitoring

Five key lessons to improve Five key lessons to improve pharmacist-patient relationships.pharmacist-patient relationships.Establish a sense of trust Imagine a pharmaceutical representative

presenting information to you in a fashion that makes you feel manipulated. 

Uncover patients' actual needs At first glance, the way to uncover patients' needs

may seem straightforward: Simply ask an open-ended question such as, “What brings you in today?”

Think dialogue, not monologue Just as physicians dislike salespeople who seem to

dominate the interaction, patients dislike us when we do the same. 

Don't force “the close” The close is a sales term that describes the

phase of the interaction during which the salesperson obtains a commitment from the customer to close the deal and proceed to the next step. 

Always follow up Effective salespeople always follow up with

their customers on prior sales to determine whether they were satisfied with their solutions. They also follow up just to say hi, which demonstrates that the customer is important to them.

ConclusionConclusion Developing strong

patient relationships with high levels of satisfaction is challenging, but it is a realistic goal.

These lessons can

provide fresh insight into our approach with patients and can lead to a greater understanding of patient’s needs and increased levels of compliance.

PROUD TO BE A PROUD TO BE A PHARMACISTPHARMACIST

Good Luck ….THANK YOU….