Role of manager in effective communication
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Transcript of Role of manager in effective communication
The Roles of Manager In Effective Communication
&How can effective communication
improve work place
By Edwin, Suet Yee, Leon, Jamie, Eric, Edin, Nicole
People Management
What is Communication?
• Conveying information through the exchange of thoughts, messages or information.
• One or more persons• Sender, Message, Receiver, Feedback• Verbal & Non- Verbal
• Thought: Ideas, information, message, feelings• Encoding: message sent in forms of symbols or
words• Decoding: translates words or symbols into
information that the receiver understands.
Communication Barriers • Noise, interruptions and interference • Retard or distort the message• Lack of common experience• Overuse of abstractions• Causing communication to be limited or fail
completely
Barriers to effective
communication
Physical barriers
Perceptual barriers
Gender barriers
Language barriers
Cultural barriers
Emotional barriers
Interpersonal barriers
• Staff : Leadership upon staff Giving out ideas Decision Maker Care for staff
• Superior : Give advice and suggestion on proposal Feedback on issues
Manager Roles in Internal
Communication
Manager Roles In External Communication
Shareholder • Ambassador Of The Company
Supplier • Decision Maker Of The Company
Customer• Person Who Solve Customer Problems
How can Effective Communication improve the work place ?
External
Customers-main source of company revenue-handling the guests complaints easily-act as media
Shareholders-gather information about investor concerns
Suppliers- Vital in daily operation of the company- Price reduction- Product needs and requirements- Continuity and flexibility of product supply
How can Effective Communication improve the work place ?
Internal
Employees- Relationship among the team- Productivity and output
Superiors- Provides clear perspective- Employees recognition- Employees coaching
Conclusion
Effective Communication
2-Way Communication
• Convey clear message
• Listen• Understand• Provide
feedback
6 C’s of a Communicator Clear
Complete
Concise
Concrete
Correct
Courteous
THANK YOU
For your time and attention