Rodney J
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RODNEY J. ALLEN 9692 Twin Leaf Dr. | 317-289-2595 | [email protected] SUMMARY Looking to find a position with an innovative company who will utilize my technical knowledge and ability to assist customers while quickly resolving technical issues COMPUTER SKILLS Software · Active Directory/ End User · Strong Knowledge of DOS system · Microsoft operating systems (Windows 7, XP, 8, 10) (Server 2003, 2008, 2012) · Microsoft Office Suites · Microsoft SQL database server · General networking and server level skills · Printer management · MAC OS and IOS software for Apple products · Excellent written and verbal communication skills · Demonstrates a sense of urgency and ability to meet deadlines · Detail oriented with the ability to handle multiple tasks · Ability to work independently or in a team · WAN/ LAN setup and maintenance · Cisco Switches and Routers installation and manipulation · VMware · Able to identify problems, collect data and draw conclusion · VOIP
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RODNEY J. ALLEN9692 Twin Leaf Dr. | 317-289-2595 | [email protected]
SUMMARY
Looking to find a position with an innovative company who will utilize my technical knowledge and ability to assist customers while quickly resolving technical issues
COMPUTER SKILLS
Software
· Active Directory/ End User
· Strong Knowledge of DOS system
· Microsoft operating systems (Windows 7, XP, 8, 10) (Server 2003, 2008, 2012)
· Microsoft Office Suites
· Microsoft SQL database server
· General networking and server level skills
· Printer management
· MAC OS and IOS software for Apple products
· Excellent written and verbal communication skills
· Demonstrates a sense of urgency and ability to meet deadlines
· Detail oriented with the ability to handle multiple tasks
· Ability to work independently or in a team
· WAN/ LAN setup and maintenance
· Cisco Switches and Routers installation and manipulation
· VMware
· Able to identify problems, collect data and draw conclusion
· VOIP
EXPERIENCE
July 9, 2012
Present
Correctional Officer, Indiana Department of Corrections Reception Diagnostic Center
· Process compliance, safety, and security information and policies
· Logistics coordination for security measures for both offenders and officers
· Communicate with multiple departments while taking orders and quickly responding
· Constantly provide quick response and detailed customer service to ensure safety
· Provide immediate response to requests for tactical support
· Multi-task daily logs, data entry, movement of entire facility, and procedural counts
June 25, 2001
Present
Staff Sergeant, United States Army/ Indiana National Guard
· Systems troubleshooting and resolution within protocol
· Compliance and safety procedures management
· Logistic and project management of training for 100+ soldiers
· Provide internal customer service to direct reports for procedural resolution
· Evaluation of procedural and response inefficiencies for unit
EDUCATION
Dec 7, 2015
Present
Bachelors of Project Management and Administration, ITT Technical Institute
April 7, 2014
Dec 6, 2015
Associates of Applied Science Network Systems Administration, ITT Technical Institute
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