ROCKSTAR Medical Office Staff ROCKSTAR MEDICAL OFFICE STAFF.

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ROCKSTAR Medical Office Staff ROCKSTAR MEDICAL R OCKSTAR MEDICAL OFFICE STAFF OFFICE STAFF

Transcript of ROCKSTAR Medical Office Staff ROCKSTAR MEDICAL OFFICE STAFF.

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ROCKSTAR Medical Office Staff

ROCKSTAR ROCKSTAR

MEDICAL OFFICE MEDICAL OFFICE

STAFFSTAFF

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ROCKSTAR Medical Office Staff

Challenges:Challenges:

Healthcare is a difficult environment

Demanding, needy patients

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ROCKSTAR Medical Office Staff

Challenges:Challenges:

Demanding, needy doctors

Patients who are sick, scared and overwhelmed

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ROCKSTAR Medical Office Staff

Do you want your office to be a comfortable place?

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Do you want your patients to leave feeling better than when they came

in?

ROCKSTAR Medical Office Staff

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Traffic cops - Front and Back working together - communication

is key

ROCKSTAR Medical Office Staff

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Develop a culture of customer service and excellence

ROCKSTAR Medical Office Staff

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RROCKSTAROCKSTAR

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RR-Respect

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BRAINSTORM “R ”

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RROOCKSTARCKSTAR

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O-

Outstanding

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BRAINSTORM “O ”

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ROROCCKSTARKSTAR

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CC- Courtesy

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BRAINSTORM “C”

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ROCROCKKSTARSTAR

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KK--KnowledgeKnowledge

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BRAINSTORM “K ”

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ROCKROCKSSTARTAR

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S-S-Superior Experience

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BRAINSTORM “S”

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ROCKSROCKSTTARAR

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T-T-TeamworkTeamwork

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BRAINSTORM “T ”

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ROCKSTROCKSTAARR

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A-A-AttitudeAttitude

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BRAINSTORM “A ”

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ROCKSTAROCKSTARR

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RR--ResponsivenesResponsivenes

ss

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BRAINSTORM “R ”

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ROLE PLAY

1. Front Desk

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2. Medical Assistant

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3. Front Desk vs. Clinical

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Overview

5 Major Points of Contact

1.Front Desk sets the tone for the visit.2. Medical Assistant is in charge of “patient flow” (Coach and Coordinator).

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Overview5 Major Points of Contact

3.Doctor must communicate directly and efficiently without making the patient feel rushed.

4.Checkout is time sensitive and needs to be efficient.

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Overview5 Major Points of Contact

5. Billing department must be accurate and decisive handling the insurance and payment issues with the patient.

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Who wants to be a Healthcare

ROCKSTARROCKSTAR?