Rocket Sales Call Center

designed for moving companies

Functions● Handling inbound calls professionally● Responding to leads on Yelp, submitted forms, Thumbtack etc● Outbound calls● Managing social media such as writing blogs on a weekly basis● Managing website

WE RESPOND TO LEADS WITHIN 5-10 MINUTES!

Advantages of our Team● To let owners focus more on operation & quality of services ● We have broad experience working with clients who are looking for movers● We know all ins-and-outs of Washington DC Metro area, Maryland and

Virginia● We know all major highways● We know client needs and how to respond to them● Yes! We sell packing materials to our clients

Case Study: Our on boarding process1. During the first week, we setup phone systems, emails, text messages2. Develop sales scripts with business owners and managers3. Study business: obtain moving rates, area coverage, procedures, teams,

trucks4. Improve websites for better conversion;5. Create social media (instagram, facebook) and write posts6. Live chat on the website7. Perform Search Engine Optimization for better ranking8. Install moving CRM system 9. Study competitors in your area

Phone● We use softphone version of the

company phone number.

Providers of softphone: Vonage, RingCentral, Nextiva, Jive

Client Relationship Management (CRM) systemCRMs we use and setup:

● SmartMoving; ● MoveItPro; ● Movegistics;

Process of our Work

Warm Lead

● Call immediately● Directly on platform(Yelp,

Thumbtack, Google guaranteed etc.)● Text message via CMR● Send email with quote

Book Job

Moving dayAsk for feedback

Customer Relationship management (CRM) In order to increase conversion rates, we help moving companies to setup CRM system for moving services both local and long-distance moves. Based on the history, by using CRM system revenue of average moving companies increased by 28%.

Advantages of CRM system:

● Professional quotes are sent to potential customers via email and text message● Easy booking● Easy taking payments● Easy scheduling (automatically sends confirmation to customers, reminders about upcoming moves)● Easy dispatching of crew members (contracts are printed from system and given to movers)●

Roles and Responsibilites● We only handle sales calls & serve as main point of contact with client● We do not handle issues with booked clients● All calls are recorded & can be reassessed● Hours from 9am to 6pm.

Our work in Social Media: Facebook & Instagram

Our Rates● For each client, we have individual affordable pricing● Payment is due on a weekly basis● We send weekly report of number of calls made/received/converted/

Please contact us for pricing at 571.261.6651

Hours● We work from 9:00 am till 6:00 pm● We respond to leads after hours ● We do not make phone calls after 6:00pm

Are you ready to pass your stress with clients and focus on quality of moving services, teams and your trucks.

Then let us handle your booking process

Rocket Sales Call CenterPhone: 571.261.6651Website: www.myrocketsales.com