ROBOTICS PROCESS AUTOMATION (RPA)

Digital Process Automation Roadshow 2018

valantic Business Analytics GmbH

1. What is RPA and how does it add value for you?

2. What can RPA be used for?

3. How does RPA work?

4. How do you start your RPA project?

5. Recap

2

AGENDA

1. What is RPA and how does it add value for you?

2. What can RPA be used for?

3. How does RPA work?

4. How do you start your RPA project?

5. Recap

3

AGENDA

▪ ...and then I go into the system and copy all the data into my Excel.“

▪ "We fax the order to our suppliers, often leading to mistakes.“

▪ “If the customer wants to know where his order is,

I have to make a lot of calls first."

▪ “I can‘t even process

all the incoming emails“.“

▪ "Frankly, as far as

our own operations are

concerned, we fly blind."

Digitale work is today still often repetitive

Physical Robots

Perform repetitive physical tasks

Example:

• Pick eight chocolates from the

assembly line

• Assemble a finished box of

chocolates

Software Robots

Perform repetitive software tasks

Example:

• Log you in four different systems

• Mabigate legacy screens to retrieve data

• Use data to open new account in system

of record

Software-Robots are similarto physical robots

ROBOTIC PROCESS AUTOMATION (RPA)

Enables organizations to easily automate everyday, repetitive tasks

to relieve employees for higher value, more value-added work

• RPA -'bots' replicate the actions of people

interacting with application user interfaces

• Imitation of human activities via the regular

user interface

• No programming knowledge required.RPA is

low code application see Excel macros

• No changes to existing interfaces

• Reduction of manual data entry

• Work with high volumes is carried out

efficiently

HOW RPA WORKS:

7

Added value for your company through RPA

• Reduction of process costs

• Minimization of errors

• Improving efficiency

• Reduction of process throughput times

• Increase and free scalability of process throughput

• Increase of employee motivation

1. What is RPA and how does it add value for you?

2. What can RPA be used for?

3. How does RPA work?

4. How do you start your RPA project?

5. Recap

8

AGENDA

Extensions with DBA

• Open Account process

• Credit Processes

• Claim handling

• Dynamic pricing / upsell

• Accounts Receivable

• Accounts Payable

Point of Entry /Stand-Alone

• Data Validation

• HR Processes

• Report Generation

• Data migration between applications and customer management systems

Case StudiesCross Industry

The application possibilities of RPA are versatile and limited by the characteristics of the processes

10

Possibilities for the effective use of RPA in the front and back office - Part 1

Finance and Accounting

● Revenue recognition

● Expenditure verification

● Invoice processing

● Liabilities and receivables

management

Coral automated its

documentation process

Back- und Middle-Office

● Accompanying validations

● Data matching

● Data entry

● Filling out forms

● Verification

German Post Automated VAT

receivables management

Reporting

● Financial reporting

● External Reporting

● Internal reporting

● NPS / ES Reporting

Sefton Council Automated three

Concertation Processes

Customer Service

● Virtual counselling in general

● Bug fixing

● Updating customer data

● Payment Processes

Univ. Hosp. Birmingham

automatised their Check-In

The application possibilities of RPA are versatile and limited by the characteristics of the processes

11

Possibilities for the effective use of RPA in the front and back office - Part 2

Human Resources

● Salary Payment

● Retirement Plans

● New Employees Onboarding

● Employee Transfer

Ernst & Young automatised the

Onboarding Process

Sales and Marketing

● Account management

● Marketing campaigns

● Customer analysis and

segmentation

● Optimization of the media

budget

Co-Op Energy automatised the

Change of Occup. Process

IT and Infrastructure

● Execution of component

tests

● User approvals

● IT information centre

NHS Scotland used RPA to

automate their IT audit

Operational areas

● Recording and verification

● Benefits and settlement of

payments

● financial comparison

Co-Op Energy automated the

Change of Occup. process

RPA reference (banking client):prototype for automatization of (repeating) manual system configurations

RPA reference

12

Use Case information:

In the trading platform Calypso some counterparties require specific kick-offs to determine the point of

time, when to release a payment, depending on the currency.

Process description:

●The business user is receiving an email in MS Outlook, containing the counterparty name and an MS

Excel workbook as attachment, which contains the kick-offs.

●The attachment is saved in a target folder

●Both Kick-Offs are entered in the trading platform, based on the information provided in the Excel sheet

and the Email object

●An Email is sent to confirm the completion of the setup

Required applications: MS Office, MS Excel, trading platform Calypso, RPA software

Use Case: Kick-Off SetupProcess for BO Robot

Use Case and prototype

13

Use Case information:

Characteristics of RPA-compatible processes :Not every process is equally suitable

14

High Potential for potential Automation Low potential for automation

Repeatable and rule-based

Structured, standardized and

documented

Many workers involved

Susceptible to human error in

execution and compliance

Complexity and impaired

performance in target systems/DBs

Average time of execution can be

otherwise improved

Based on experience

High customer contact

Data processing

Stakeholder interaction

Applying expertise

Managing others

Unpredictable physical work

Predictable physical work

Data collection

18%

17%

16%

16%

14%

12%

7%

Times in all professions in the USA

33%

30%

Data collection &

processing

Expert Knowledge &

Stakeholder Interaction

63% of the work has the potential

for automation

12%

Data Collection

Predictable physical work

Data Processing

Stakeholder Interaction

Application of Expert Knowledge

Unpredictable physical work

Other Administration

1. What is RPA and how does it add value for you?

2. What can RPA be used for?

3. How does RPA work?

4. How do you start your RPA project?

5. Recap

16

AGENDA

Entry of

customer

details

Determine

credit limit

Update

Ledger

Create

documents

Validate

Documents

Activate

Account

Decide

additional

offer

Add

Additional

offer

Actualize

Account

BotBot EndBotSystem TaskDecision Task Decision Task

AF

TE

R

Decision System Decision

Business Process

+ RPA

BE

FO

RE

Decision Task

End

System TaskDecision System Decision

Business Process

Robotic Process Automation

Simplification of employee tasks

Choose an Option

Smart Recorder

Screen Recorder

Web Recorder

Smart Recorder: Record interactions in web and

desktop apps regardless of screen size or window

position

Screen Recorder: Record interactions in web and

desktop apps when screen size or window position

does not change

Web Recorder: Special Functions for

Recording Web Applications

Easily create bots with specially developed "recorders" Create

Use the "Recorder" to record

interactions between apps

Manage Run

Record

Editing Bots with the Task Editor

Test / Debug

If-then-else Controls

Local Variables

Variables for data exchange

between bot steps

Data acquisition form from input

files or other systems

Loops, to reliably loop bots

If-then-else to guarantee a smooth

process

Error Controls for exception

handling

Create Manage Run

Task Editor Palette

9. ROBOTICS

Keystrokes / Mouse

● Edit mouse moves and key strokes

Program / Files / Windows

● Interact with Windows OS elements (files, windows,

etc..)

Conditions / Loops

● Add programming construct

Pause / Delays / Wait

● Wait for window to show up before clicking on it

Internet

● Start Web browser window, upload a file, call REST

API…

Tasks / Scripts

● Interact with recorded tasks

Applications

● Interact with applications (DB/Excel) and files

(XML/CSV)

• Interactive

• Insert message box, get input

• Miscellaneous

• Variable or Clipboard, String

operations,

• System

• Printers, Services, LDAP

• Advanced

• Fault handlers, Image processing

• Integration Pack

• Work with PDF, receive emails,

• App Integration and Terminal

Emulator is NOT available in IBM

RPA

• Security

• Encrypt / decrypt files

• SAP

• Work with SAP GUI

Create Manage Run

• Bot Repository

• Bot Scheduler

• Version Control

• User Management

• Role-Based Access

• Audit Trail

IBM RPA with AutomationAnywhere provides tools to create, manage and run bots

Create Manage Run

Bot Creators Control Room Bot Runners

Web apps

Desktop apps

Record Playback

Manage & schedule bots from the Control Room

• Dashboard to view bot activities

• Repository Manger to manage uploaded bots

• Task Scheduler to deploy bots to Bot Runners

and manage bot dependencies

• Operation Room to view the control room

history and tasks in progress

• User Management to configure users

(developers, Bot Runners, administrators)

• Audit Trail to displays all Control Room events

Create Manage Run

Run bots automatically or launch from desktop

Bots can be launched manually

from desktop

Bots can be scheduled to start

automatically from Control Room

Create Manage Run

Playback

Demo

24

1. What is RPA and how does it add value for you?

2. What can RPA be used for?

3. How does RPA work?

4. How do you start your RPA project?

5. Recap

25

AGENDA

Entwicklung einer Automatisierungsroadmap

Automation Pipeline

Process acceleration

Customer satisfaction

Error reduction

Regulations

FeasibilityAnalysis

Obstacles

Technologies

Profitability

ComplexityAssesment

Departments

Information silos

Process steps

People

Logic

ROI Analysis

Effort savings

Productivity

Quality improvement

Implementation costs

Compliance

Automation Design

Processes

Software installation

Implementation

Employee Training

26

27

1. Selecting the right activities and processes

2. Interdisciplinary Teams and Business Analysis

3. Little variance and agility is possible during robot runtime

4. Business rules and plausibilities must not be very complex

5. Exceptions are defined

6. The right combination of robotics, BPM and Background processing

7. Agility and speed in robotics tooling (time-to-value)

8. Center of Competence for Robotics

9. Governance / Partnership

Introduction of RPA: Critical success factors

1. What is RPA and how does it add value for you?

2. What can RPA be used for?

3. How does RPA work?

4. How do you start your RPA project?

5. Recap

28

AGENDA

Mehrwerte durch Robotic Process Automation

Schnellere

Wertschöpfung

Erstellen, Testen

und Veröffentlichen

von

Automatisierung in

Stunden oder Tagen

Reduziert Fehler

Beseitigt Fehler beim

Kopieren/Einfügen,

die durch manuelle

Dateneingabe

entstehen

Erhöht den

Datendurchsatz

Erfüllung

automatisierter

Aufgaben in

Sekunden oder

Minuten rund um die

Uhr

Verringern der

Entwicklungskosten

Automatisierungen mit

einfachen Aufnahme- /

Wiedergabefunktionen

schnell entwickeln

Accelerate time

to value

Create, test and

deliver new

automations in days

or weeks

Reduce human

error

Eliminate copy/paste

mistakes introduced

by swivel chair

integration

Increase

throughput

Fulfill automated

tasks in seconds or

minutes, round the

clock

Decrease

development costs

Develop automations

quickly with simple

record/playback

functions

Key benefits of Robotic Process Automation

Feedback and opinions on the future impact of RPA in the business world

31

Comments at a glance

"...100 million jobs of knowledge workers worldwide could be affected by automation by 2025..." 4

„… Automation tools and systems could perform work and tasks equivalent to an output of 110 million to 140 million full-time

equivalents (FTE)...“1

"...could have an economic impact of 5.2 trillion to 6.7 trillion US dollars a year as early as 2025..." 1

"The number of RPA users will double in the next three to five years." 2

"RPA is both a market opportunity and a threat to service providers who do not include RPA as an integral part of their services. 3

"...Robotic automation market will reach $4.98 billion by 2020 and an average growth rate of 60.5% is expected from 2014 to 2020". 3

1 Quelle: McKinsey Global Institute: Disruptive technologies: Advances that will transform life, business and the global economy; Mai 20132 Quelle: Capgemini Consulting: Roboter erobern Geschäftsprozesse im Back-Office; Juni 20163 Quelle: Transparency Market Research: IT Robotic Automation Market (RPA Tools and RPA Servies) – Global Industry Analysis, Size, Share, Growth, Trends

and Forecast 2014 - 2020; März 20154 Quelle: KPMG - Employees: An endangered species?; Februar 2016

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Wir freuen uns auf ein Gespräch mit Ihnen

Oliver Buntefuss

Sales Director, Unit swiss

valantic Business Analytics Swiss AG

Wehntalerstrasse 5

8057 Zürich

Schweiz

Tel.: +41 43 2551 602

E-Mail: oliver.buntefuss@ba.valantic.com

www.valantic.com

KONTAKT

Henning Schwaß

Head of Marketing

valantic Business Analytics GmbH

Beim Strohhause 17

20097 Hamburg

Deutschland

Tel.: +49 (0) 40 22 632 48 0

E-Mail: henning.schwass@ba.valantic.com

www.valantic.de