Robinson Services - Service Link Autumn 2012

servicelink

Inside this issue...

Giant Win forRobinsons at the New

Causeway Centre

A U T U M N 2 0 1 2

• Visit our new website• The wins keep on coming• Robinsons Rap up another award

• Scoring again with Antrim Hockey Club• Delivering first class service...• O2 Open Employee Benefits Scheme

Welcome to the Autumn 2012 issue of Service Link,our customer magazine, whose aim is to keep youup to date with developments within RobinsonServices.

Inside this issue you can read our impressive list of new contract wins such as the Giant Contract for the New Visitor Centre at The Giants Causeway whilst further cementing our relationship withmore hygiene contracts for the National Trust. In addition our portfolio of clients in Scotlandcontinues to grow as we welcome Princes Shopping Centre and Guildhall Office Accommodationto our portfolio and the contract award for the Northern Ireland Fire and Rescue Service andSavage and Whitten in Northern Ireland proves we have what it takes to win business throughoutthe United Kingdom.

At Robinson Services we are always looking at new ways to support your business and to that endour E Learning Programme gains momentum as we continue to invest in this successful initiative.

Who would have thought that our Security Division had a star rapper in their midst butcongratulations to L.kilah, one of our security guards from the Pentagon Shopping Centre inChatham on his success in winning an award at the British Council of Shopping Centre PurpleApple Marketing Awards – best you view the video for yourself to see his fantastic work.

Finally – everyone at Robinson Services wishes to pass on our congratulations to Mark Rodgerson ,a keyholder and cleaner at Smarts in Holywood and Andy Haighway, a cleaner ,housekeeper and janitor at Waterside Medical Centre on their nominations forBICS Cleaner of the Year Awards 2012 – good luck in the finals.

I trust you enjoyed your summer holidays however they were spent.

David J Robinson, Managing Director

Welcome

Contact us...Name Title Email Contact No

David J Robinson Managing Director [email protected] 028 9442 9717

Gillian Robinson Human Resources Director [email protected] 07872 501495

Adrian McCourt Commercial Director [email protected] 07712 090 286

David Huxley Divisional Director [email protected] 07894 047 164

Gareth Lester Operations Manager [email protected] 07801 856 317

Stephen Wood Business Improvement Manager [email protected] 07872 501 494

Shauna O’Boyle Health & Safety and Training Manager [email protected] 07525 236 906

Jane Askin Human Resources Mananger [email protected] 07850 775 671

Donna Huxley Operational Support Manager [email protected] 07809 533716

Anne McKee Operations Manager [email protected] 07894 438 045

Jennifer Quinn Operations Manager [email protected] 07889 137 447

Leon Gilchrist Office Administrator [email protected] 028 9442 9717

Terry Baird Receptionist [email protected] 028 9442 9717

Libby McCartney Customer Relationship Executive [email protected] 07956 542 490

Pamela Fullerton Hygiene Supervisor [email protected] 07912 087 296

Martin Christie Distribution Supervisor [email protected] 07813 676 271

Visit our new Robinson ServiceswebsiteWe are delighted to introduce our new web site

produced by Antrim based TransparencyCommunications which we trust you will finduseful in helping you find the service that is bestsuited to your business whether it be Cleaning,Hygiene, Laundry or Security – because It’s OurBusiness To Support Yours.Our services range from Dust Mat Rental to Car

Park Management, Graffiti Cleaning to Linen Hire,Office Cleaning to Security and Manned Guarding.Visit our website http://www.robinson-services.com/ for a full list of our extensive services.We look forward to welcoming you and we will of course continually update our news

section, share with you our developments and provide useful links to assist you where possible.Adrian McCourt, Commercial Director at Robinson Services commented; “Naturally we think

our new site reflects the high standards of professional services that we offer but we would loveyour feedback as we will ensure our web site evolves as time moves on - thanks for visiting andplease take the time to view the video which we believe perfectly captures the essence ofRobinson Services.”

Robinson Services New E LearningProgramme Gains Momentum Technology continues to move at a pace in the competitive

business world and now managers across all Robinson ServicesDivisions have completed the training modules on the online E-Learning H&S training programme, and are competent in the following;Accident Investigation Confined Space Entry, Asbestos Safety, Fire Safety, GeneralHealth and Safety, Hazardous Substances, Manual Handling, Risk Assessments, Slips and Trips,Working at Height and Violence and Aggression.

David Robinson, Managing Director, Robinson Services commented: “These training modules areexcellent sources of training. They are visual and auditory lasting a maximum of 30 minutes persession which enables them to capture the trainees’ attention for the length of the session. At theend of the session trainees are tested on what they have learned. This training is now beingimplemented at all sites; for all manner of staff, including security operatives, housekeepers andmaintenance staff. The courses are all available online to all staff, are very visual and make thetrainee think harder with a short test at the end of it proving that they have actually learnedsomething. It provides an accredited certificate at the end and also it saves time in that staff andmanagers have access to this on site or on their own time. A significant additional benefit is thatShauna O’Boyle, our H& S and Training Manager can manage the overall Company Trainingprogramme more effectively as she does not have to spend as much time travelling to different sitesto deliver this. Both the employee and the client will benefit from this training and we are going tocontinue to invest in this successful initiative.”

Robinson Services is delighted to announce that two members of staffhave been named Finalists for the BICS Cleaner of the Year Awards2012. Mark Rodgerson, a keyholder and cleaner at Smarts in Holywood,and Andy Haighway, a cleaner, housekeeper and janitor at WatersideMedical Centre have been recognised by the British Institute of Cleaning Science as having thepotential to be Cleaner of the Year!Carol Beck, Supervisor at Robinson Services commented: “Mark has a great attitude to work and

is very meticulous in his standards. He has great interpersonal skills so he gets on well with hisclients, and fully understands their needs. Mark has been working for Robinson Services since 1stNovember 2011 after a TUPE from an incumbent. When I first met the client the first thing she saidto me was – “do not move Mark from this site as it has taken us quite a while to get someone ashard working and understanding of our business needs as him!” When the time came fornominating staff for BICs Cleaner of the Year Award his supervisor and I had no hesitation in puttingMark forward.” Anne McKee, Supervisor at Robinson Services had this to say:“Andy has a great cando attitude to work that outdoes all others. He shows tremendous levels of commitment. When I first met him I was impressed with his excellent work standards, desire to please the clientand friendly personality. I knew Andy would make the final three of The BICS Cleaner of the Yearnominations and that he has a really good shot of winning the category. I’d put my money on him.”David Robinson, Managing Director at Robinson Services commented; “We are extremely proud

of our finalists from Robinson Services. Their nomination is further recognition, if any is needed,that our staff training is relentless and to the highest standards. We are really looking forward to TheBICS Cleaner of the Year Event.”

Robinson Services continue to prove the skills oftheir staff with the nomination of two employeesfor BICS Cleaner of the Year Award 2012

Not quite Bohemian Rhapsody…this time it’s the RobinsonRAPsody! “It’s a RAP” is an online marketing campaigndeveloped to promote the Pentagon Shopping Centre inChatham, one of Robinson Services’ key mainland basedclients, and was written by one of Robinson Services’ veryown security guards, L. Kilah. This simple two minute viral

video became a phenomenon and an instant youtube hit clocking up 18,000 views within aweek of going live, and at the recent BCSC Purple Apple Marketing Awards, the marketing videofor Pentagon Shopping Centre was the outright winner. David Huxley, Security Divisional Director at Robinson Services commented; “Whilst we are

proud to provide Security Services that delivery genuine value for money it looks like we cannow add rapping to our Security Porfolio. We are delighted to hear of L. Kilah’s success at theawards and invite everyone to watch his fantastic video via this linkhttp://www.youtube.com/watch?v=pCNzpw-sK88.”

Robinson’s Rap up another award at The BCSC Purple AppleMarketing Awards

Robinson Services, one of the UK’s premier names insupport services, is the latest company to take advantageof the O2 Open Employee Benefits Scheme. Employingover 1500 people across the UK this is a move that furtherbenefits the company’s already excellent reputation forinvesting in its people. O2 have a 60%+ share of the NorthernIreland mobile communications market, and now offer up to£125 bill credit on handsets for staff members within corporateorganisations. Ordinarily, organisations have to have existing business handset agreements withthe network to be eligible although this can differ depending on the size of the company andits workforce.Account manager Chris Langley and his team of O2 Open representatives have worked

tirelessly to register new companies and provide a service to the number of companies thatcurrently exist on the scheme. A follow up service and in bound sales service is offered as wellas the delivery of handsets and the setting up of Open Discounts.Chris stated; “Our aim is to create a long lasting mutually beneficial partnership with

Robinson Services, similar to that which we have with other organisations. The O2 OpenScheme was launched 6 months ago and already we are seeing a huge demand for our servicewithin organisations across the province. In this economic climate, companies view this as ameans of providing their staff members with another form of bonus or perk.”There are a large number of companies already registered on the O2 Open Scheme and with

Robinson Services now joining with O2 this will undoubtedly entice other local companies andorganisations to join the scheme.Adrian McCourt, Commercial Director at Robinson Services says; “We are always looking at

innovative ideas not only for our business but our staff and we are delighted to be able to offerour valuable team a scheme where they get real discounts on their mobile expenditure due tobeing a Robinson employee.”

Robinson Services take advantage ofthe O2 Open EmployeeBenefits Scheme

Robinson Services delighted with participationin The Loo of the Year Awards 2012

Everyone deserves a clean, attractive environment when they visit an‘away from home’ toilet. The Loo of the Year Awards’ objective is toencourage the highest possible standard in all types of ‘away from home’or public toilets and Robinson Services are committed to implementingthese high standards throughout all the premises where they providesupport services to washrooms.

Stephen Wood, Regional Manager at Robinson Services commented;“We at Robinson Services understand that everyone has a shared responsibility to encourage thehighest possible standards in public toilets and we are delighted that so many of our customerssubmitted an entry to The Loo of the Year Awards 2012 which recognise and promote thestandard of washroom facilities.”

For further information on The Loo of the Year Awards visit www.loo.co.uk

It’s not surprising that Robinson Services have chosen tosupport the Antrim Hockey Club. The four divisions of thecompany’s business which Adrian McCourt, CommercialDirector at Robinson Services describes as ‘a winningcombination’ - Cleaning, Hygiene, Security and Laundry -rely on the same qualities for success as in any team sport:commitment, passion, talent, and excellence.Adrian McCourt, Commercial Director, Robinson Services

had this to say; “There are many parallels between RobinsonServices and sport in relation to the people we work with. We both relyon experience and expertise to train staff and players to the highest standard, featuring the latest techniques and with trained staff offering support at all times.”Such dedicated training of their staff has produced a sports style work-rate for Robinson Services

and delighted their top clients including Junction One, Forestside Shopping Centre, McDonalds,Tesco, Lisney Belfast and The National Trust. The company continues to go from strength tostrength, and Paul Whiteside, Treasurer, Antrim Hockey Club hopes that Robinson Services’ supportfor the Antrim Hockey Club will yield a successful year for both parties involved in the partnership.Paul Whiteside, Treasurer, Antrim Hockey Club commented; “We would like to thank Robinson

Services for their fantastic support; through team work and professionalism we both have enjoyedmany successes over the years and we hope to share many more together.”

Team Forestside Cyclists, sponsored by Robinson Services,recently completed their first fundraising event by cycling220 miles from Belfast to Dublin as part of Maracycle 2012,and raised a fantastic £2,200 for Marie Curie. The eventwas organised by Co-Operation Ireland who did a superbjob of looking after over 800 riders. And if that wasn’t enough, Team Forestside riders then

cycled a lap of Lough Neagh…another impressive 80 miles!David Robinson, Managing Director at Robinson Services

commented; “We are delighted to be able to sponsor TeamForestside in their efforts to raise money for the worthy cause that is Marie

Curie Cancer Care. Well done to all Forestside participants who completed the cycle to Dublin andcongratulations to all those who Lapped the Lough!”

Maracycle 2012's Team Forestside Lap the Lough with the help ofRobinson Services

Robinson Services scores again withAntrim Hockey Club Sponsorship forthe 2012/13 Season

To prove that they are not just pretty faces; five drivers at Robinson Services; Nigel Taylor,Martin Christie, Jimmy Fullerton, Stephen McAuley and Derek McPeake have come out top oncustomer feedback across Robinson Services' impressive fleet of laundry, work wear and dustmat drivers. The Delivery Drivers were commended and given vouchers as appreciation byDavid Robinson, Managing Director of Robinson Services.David commented; "We are extremely proud of Nigel, Martin, Jimmy, Stephen and Derek.

Their strong customer feedback is further recognition if any is needed that our staff are trainedto the highest standards and theirwelcoming approach is what makescustomers come back to RobinsonServices again and again. Their commitment and dedicationto customer care deserved to berecognised and everyone atRobinson Services wishes to send the Delivery Drivers a warm congratulations for their achievement.”

Robinson Services - Delivering First ClassService through First Class Drivers

The UK has ambitious plans to reduce nationalcarbon emissions by 80 percent by 2050. Wecan all wonder if it is achievable but RobinsonServices are playing their part by setting speedlimiters on its entire fleet of vans and lorries to 56mph and 52 mph respectively.Adrian McCourt, Commercial Director, Robinson

Services commented:“The UK has emerged as a leader in addressing the

problem of carbon emissions implementing tough new standards thattarget the reduction of national carbon emissions.We always look at innovative ways of controlling our costs while trying to do our little bit

to help reduce our own carbon footprint. Martin Christie, Distribution Supervisor at RobinsonServices came up with this initiative and is to be commended for his forward thinking. Just because our lorries are limited to 52mph doesn't mean we will be late… we are doing our bit for the environment.”

Speed Limiters on Company Vans andLorries Help to ReduceCarbon Footprint

Pictured from left, Martin Christie Distribution Supervisor, Jimmy Fullerton, David Robinson,Stephen McAuley & Derek McPeake.

The contract wins continue at Robinson Services with the successful tender of the 3 yearcontracts to provide early morning cleans, daytime housekeeping, waste management, hygieneservices, dust mat rental and consumables for Princes Square Shopping Centre and GuildhallOffice Accommodation in Glasgow, and in addition, carpet cleaning and power washing toGuildhall in Glasgow and waste management to Princes Square. The contracts will providethese services for the premises which are a 100,000sq ft. Shopping Centre and a 7 story officeaccommodation respectively, and will create fifteen jobs for staff within Robinson Servicesbetween them.Gareth Lester, Operations Manager at Robinson Services commented: “These contract wins

mark more success for Robinson Services with Savills Managing Agents, and is recognition ofthe hard work and quality combined facilities services that have been delivered by RobinsonServices to Scotland. The acquisition of the contracts for Princes Square Shopping Centre andGuildhall marks an important addition to our growing portfolio of clients in Scotland and showshow committed we are to grow the business outside our Northern Ireland base.”One of Robinson Services new staff at Princes Square commented: “When you enter the

shopping centre you are immediately surrounded by elegance. From the people, to the shops,to the decor, it's a very 'elegant' place, and a really nice place to work. It's very big, and very

light, and very pretty. The shops are all ofthose in which you'd find the crème

de la crème of Glasgow;choosing "another"

platinum ring, ortrying to choose

between thelatestVivienneWestwooddress orthe dressfromReiss.Definitelya great

place towork!”

Robinson Services wins more contractswith the addition of Princes ShoppingCentre and Guildhall OfficeAccommodation Glasgow to theRobinson Portfolio

Robinson Services Acquire the Giant Contractfor the New Giant's Causeway Visitor CentreMore good news at Robinson

Services as the major contractfor the new Giant’sCauseway Visitor Centrehas gainedmomentum afterthe officialopening of thecentre on the3rd July 2012.Rising and

blending intothe landscape,with walls ofglass, basaltcolumns and astate of the artinterior designed byaward winningarchitects Heneghan-Peng,the Giant’s Causeway VisitorCentre is truly innovative. The energyefficient building boasts a number of exhibitionareas and a grass roof with 360 degree views of the Causeway coastline.Robinson Services is now responsible for providing cleaning services for the innovatively

designed Visitor Centre. The contract which began back on the 4th June 2012 with staff goingthrough World Host training, Fire and Evacuation training and National Trust Induction toprepare for the opening, has created employment for new staff; some of whom are in everymorning for a deep clean. They give all areas a thorough clean including doors, toilets, floors,entrances, and the café floor. There are Housekeeping Staff on duty every day from 10am to7pm who will ensure the whole site indoors is maintained in a clean and tidy way at all times.Robinson Services staff wear National Trust uniforms as they are expected to be able to answerany customer question just as the National Trust Staff are.This business win reinforces that major organisations such as The National Trust recognises

Robinson Services delivers exceptional levels of services, and the additions to an already veryimpressive client list are further evidence that Robinson Services continues to be a progressivecompany.David Robinson, Managing Director of Robinson Services commented: “We are delighted to

win this prestigious contract which highlights the dedication and commitment of the entireteam at Robinson Services. We will ensure to live up to our promise that “It’s Our Business ToSupport Yours” and exceeding customer care expectations at every level. We welcome theopportunity to demonstrate our hygiene services for The National Trust, which givesrecognition to the hard work and success of our progressive, forward thinking company.”

Robinson Services are delighted toannounce the winning of a laundry contractwith the Northern Ireland Fire and RescueService (NIFRS). The contract is for threeyears and the laundry services division inAntrim will be providing laundry relatedservices across many Northern Ireland Fireand Rescue Service locations.Adrian McCourt, Commercial Director at

Robinson Services said:“This win illustrates how Robinson Services can be relied on to deliver quality services

throughout Northern Ireland with organisations of all sizes. Robinson Services are delighted tobe working with the Northern Ireland Fire and Rescue Service and to help bring supportservices that can be relied upon, to NIFRS locations across Northern Ireland.”

Robinson Services Secures Laundry Contract WithThe Northern Ireland Fire and Rescue Service

After a recent competitive tender, Robinson Services have been awarded the hygiene contract forthree years for the National Trust sites. Starting on the 1st March, Robinson Services are nowresponsible for the hygiene upkeep at all 21 National Trust sites. This grows the relationship on theback of Linen Hire for the Causeway Coast Hotel and the beautiful Castle Crom in Enniskillen and thecontract for Cleaning and Dust Mat Rental at several sites to date.Stephen Wood, Business Improvement Manager at Robinson Services welcomes the continuing

expansion of the Hygiene division of the business and commented: “Our infrastructure and provincewide representation is ideal for contracts of this size and we welcome The National Trust sites asexcellent additions to our already impressive client portfolio in Northern Ireland. I would like tothank The National Trust for entrusting Robinson Services with the cleaning of their sites and assurethem they will receive an extremely high standard of professional care from Robinson Services.”

Robinson Services further cement relationshipswith the National Trust in Northern Ireland

Robinson Services on a high aftercontract win for Savage &WhittenRobinson Services have again

added to their alreadyimpressive client list with theaddition of 84 Savage andWhitten stores across NorthernIreland, operating under the“Today” brand, for whichRobinson Services has agreedto provide dust mat rental.Adrian McCourt, Commercial

Director at Robinson Servicescommented: “Thisappointment, is further proofthat our quality standards areideally suited to a retailenvironment such as this andonly a company with provenexperience and expertise suchas ours can be trusted to deliver. We look forward to working with Savage and Whitten, and aredelighted that we can be of assistance to them by providing dust mats. I would like to thankSavage and Whitten for entrusting Robinson Services with the provision of dust mats for theirsites and assure them they will receive an extremely high standard of professional care."

Don’t forget you can follow us onTwitter@RobinsonServFM

To make it even easier for you tokeep up with the latest fromRobinson Services we now postnews items and updates asTweets on Twitter, our account is@RobinsonServFM

For more information contactus on 028 9442 9717 or email [email protected]

SARAH JANE ROBINSON HOUSERATHENRAW INDUSTRIAL ESTATEGREYSTONE ROAD, ANTRIM BT41 2SJTEL: +44 (0)28 9442 9717FAX: +44 (0)28 9446 3336

WWW.ROBINSON-SERVICES.COM E: [email protected]

Cleaning DivisionDaily Office CleaningRetail CleaningIndustrial CleaningCar Park CleaningWindow Cleaning

Laundry DivisionLinen HireLaundryDust Mat RentalWorkwear RentalCabinet Towel Rental

Hygiene DivisionDust Mat RentalFeminine Hygiene ServicesMedical + Nappy Disposal ServiceClinical Waste Disposal ServiceAir Freshener SystemsToilet Sanitizing Wipe SystemsToilet Tissue SystemsHand Soap SystemsPaper Hand Towel SystemsConsumablesFirst Aid Kits

Security DivisionSecurity & Manned GuardingKey Holding Alarm Monitoring &ResponseCar Park ManagementFront of House ServicesReceptionist & Telephonist ServicesDocument and Mailroom ManagementPorteringCCTV Remote MonitoringVacant Property Inspection Services

Robinson Services - Service Link Autumn 2012

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