November 4. 2013

To Whom It May Concern:RE: Robert Schwarz

I work at JELD-WEN headquarters in Klamath Falls, Oregon, and during my tenure here I have had many opportunities to interface with Robert Schwarz in his capacity working on the Service Desk.

First, I would like to recognize what a pleasure it was to work with Robert. His easy going demeanor made it easy to approach him with issues, no matter how major or minor, knowing that he would always apply his best effort to making sure your issue was resolved.

Second, Robert’s technical expertise made it possible for him to fix whatever I called him about. As a technician, he is highly adept and if he encountered something that required additional research on his part, he would clearly say so instead of trying to “dance around” the issue. He followed up promptly and always came back with the right solution. When working with Robert, you always knew where you stood.

Third, Robert always took the time to address your problem, no matter how busy he was. You always felt like Robert’s only customer. That type of customer service is hard to find, and it seemed to come to Robert very easily.

In closing, it was great to work with Robert on the Service Desk. I was disappointed when he left that position, but was happy for his advancement. I would work with Robert anywhere and look forward to the opportunity to do so in the future.

Please feel free to contact me as a reference for Robert. My contact information is below. Robert’s next supervisor will be getting a class act who takes his job seriously and is truly interested in doing a good job.

Sam MinjaresSenior Project ManagerJELD-WEN, Inc.Office – 541 880-7387Mobile – 541 539-9279eMail – sammi@jeld-wen.com