Robert W. Paulin109 Montague Street ∙ Turners Falls, Ma. 01376

Cell: (413) 768-7300 ∙ Email: mixxedit30@yahoo.com

Background: An energetic result driven I.T. Professional with more than 12 years experience and a diverse range of

skills that would benefit any size IT infrastructure. Proven track record in team leadership, management and technical skills. Proven ability in supporting large multi-user networks, as well as leading high performance technology

and communications solutions. Understanding of information security risk policies and awareness of IAM architecture Superb troubleshooting and creative problem solving skills Possesses first rate communication and collaboration skills with the proven track record of working

with diverse groups effectively. Proven troubleshooting abilities with attention to detail and ability to work effectively in a fast-paced

environment. Systems Administration in a Cloud Environment

Technical SkillsSoftware Microsoft Windows (OS) 98, XP, 2000, Vista, Win 7, Win 8 – 8.1, Win 10, Microsoft Windows Server

NT, 2003- 2012, Novell Netware 5.0-6.5, Suse Linux, Active Directory, TC/IP, DHCP, DNS, IIS 6.0, SQL 2000-2005, Exchange 2000-2010, Office 97-2013, Access, Excel, PowerPoint, Project, Visio, Word, Anti-virus MacAfee, Symantec Enterprise Antivirus, Symantec Backup Exec, Crystal Reports v.9.0, Sophos Anti Virus/Spam, Sophos Enterprise Encryption, EPolicy Orchestrator, VMware workstation, VMWare ESX, VSphere 5, Citrix XenApp, SolarWinds, Zabbix , Wireshark, Smarts, Lotus Notes, LAN/WAN Technologies and Hardware, Proxy Remote Control Software, Ghost, Zen-Works, Microsoft SharePoint, Attachmate, Reflections, Track It, Remedy, Unity/Service Now, Peregrine (Help Desk/Asset management Software), McAfee, Norton, VBscript, DNS, DHCP, Splunk Enterprise, Cisco VPN Any Connect Client (SSL, IPSec), ALM, Powerlink, Courion, Courion Password, RSA Server 6.1, 7.1,8.0, RSA Authentication Mgr., Cisco IOS, Cisco Switch / Router Configuration, VLAN, Trunk, IP, Telnet, SSH, , Server & OS Patch installation, PowerShell, VPN, RDP, VNC.

Hardware Hp ProLiant / Netserver, Dell Power Edge, HP ILO, IBM RSA, 3COM, HP Procurve & Cisco Catalyst series switches, Cisco Routers, Firewall, Raid, Printers, Laptops, PBX Hardware, Avaya Digital/VoIP systems, Avaya G700 Media Gateway, Cisco VoIP phone systems, Wyse Thin Client, Meraki Wireless AP.

Experience: Clearbridge Technical SouthboroughEMC - Global Network Command Center (Identity & Access Management) 4/2011 - Present Specific responsibilities include supporting Identity and user account provisioning including Active

Directory, Exchange, UNIX, RSA VPN. Troubleshoot RSA and SSL VPN access and security issues, Digital certificates, Privileged Access

Management & Control systems. Resolving Issues related in RSA Authentication Mgr., RSA Server, SSL VPN, Active Directory &

Group Policy, LDAP, Gateway & Firewall. Collaborates with other teams such as Engineering, Systems and Network /Security Operations to

resolve issues.  Responsible for testing of Courion account provisioning product. Recommend fixes and

enhancements. Beta testing of RSA help desk portal administration web application. Analyzes identity and access management onboarding processes /workflows, recommends ways to

improve efficiency. Projects: AD Lockout policy, RSA Client Experience, RSA Self Service Portal

SHI Inc. Burlington MaVerizon – (Contractor/Pc Refresh project) 2/2011 – 4/2011 Responsibilities included Setup and configure new laptops as well as reimage/refresh and encrypt

existing laptops for deployment.

Implementation of desktop environment with a focus on pc desktop / laptop configuration, image management, OS patch management, systems integration, asset management, inventory planning, procurement, and software distribution.

Setup new laptop remotely, uncompress and deploy image through ISYS Image Server and migrate all user data to new machine, Install applications over network..

CorpIT Farmington, CT.Desktop / Site Support - Tier 2 9/2010 – 12/2010Contractor for UNFI corp. (United Natural Foods inc.) Chesterfield NH 10/2010 – 12/2010 Desktop/Network support for a office / production environment Maintain a desktop support structure to sustain efficient operations office personal and Distribution

center. Managed and prioritize issues in Remedy Ticketing system Manage all aspects to desktop environment including antivirus system, system roll out processes,

Citrix Thin clients, Avaya phone system, desktop application maintenance, Printers, patching, licenses etc.

JVT Advisors Andover, MATJX - Store Systems Analyst 04/2010 - 9/2010 Executed project work for TJX Corporation, Store Systems Production Support department to

remediate and ensure PCI compliance of all store systems. Used VB scripts and batch scripts for patching production servers and POS systems, Managed software compliance and troubleshoot tickets on all store servers & POS workstations in

North America and Europe.

Judge Group Springfield, MaConsultant (Data Security/Project Team Lead) 08/2008 – 07/2009 Executed multiple projects for TD Bank North Managed & implemented branch reorganization of 600+ offices in a Novell Netware Environment. Provided direction & assistance for a 4 man team for Data security team for deployment project. Setup & Configured 375 HP Servers, Setup all Raid, ILO configurations, Installation Netware 6.5,

Zenworks, Symantec Antivirus, installed all patches via VB script, as well as tested all servers in a E-directory environment as part of quality control prior to deployment dates.

Prepared sites in E-directory Network for Server and PC deployment for each branch location. Implementing scripts used to merge users and data from existing to new environment. Troubleshooting any User or software issues that might arise during hardware deployment and resolve

those issues in a timely manner. Created and manipulated users via Policy Deployment, Active Directory & Edirectory. Setup and configured over 2000 + users in Lotus Notes.

Gill Montague Regional School DistrictComputer I.T. Specialist 09/2005 – 06/2008 Responsible for, maintaining multi building Elementary school network, maintaining all computer

network and hardware, software, in Novell Netware environment.  Assuring stability of School system network and the connectivity of all computers within the district. 

Manage operation of all computer hardware in these locations, 350+ computers, projectors, printers, servers and network hardware. Troubleshoot and diagnosed network and server issues.

Resolved Issues with User accounts in Edirectory. Assisted in preparation and migration from Novell to Microsoft AD environment, Built/configured HP

2003 Servers.

Greenfield Community College Computer Technician 11/2002 - 08/2005 Diagnosed School pc and laptop hardware issues and resolved in a timely manner. Installations and upgrades of Computer hardware and OS (XP) and Campus applications Setup of new systems, installation of OS and Applications.

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EducationGreenfield Community College, Greenfield MAA.A., Computer Information Systems, 2005GPA: 3.85. Networking trackAchieved Deans List status for last 3 consecutive semesters

Greenfield Community College, Greenfield MACertificate, Human Services, 2003GPA: 3.25. Specializing in working with and counseling behaviorally challenged teens.  Internship program at Poet Seat School Greenfield.

Franklin County Technical School, Turners Falls MAH.S., Computer programming/Electronics, 1986GPA: 3.0. Trained in Electronics: Circuit board repair, assembly & maintenanceComputer Programming: Basic, Pascal & Cobol

A+, MCP, Cisco CCNA Certification (pending)EMC Cloud Infrastructure and Services (Training)

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