Thanks

Why are you in this crazy business?

90% psychology

10% technology

“It’s all common sense,so sense what’s common”

Feelings

Vision is a measurement tool

You can not managewhat you are not measuring

Exception versus the Rule

PeoplePolicies

ProceduresTools

Training

Influence the resultsinstead of just reviewing the results

“needs to stop thinking about the swing, and just play golf”

“It’s all common sense,so sense what’s common”

-- Robert Fort