Roadmap to success in Enterprise Analytics: An eBay Story Shyam Sunder Pariavakkam – BI Finance...
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Transcript of Roadmap to success in Enterprise Analytics: An eBay Story Shyam Sunder Pariavakkam – BI Finance...
Roadmap to success inEnterprise Analytics: An eBay Story
Shyam Sunder Pariavakkam – BI Finance Manager, eBay Marketplaces
Karan Rawal - BOBJ Architect, eBay Corporate Business Intelligence
Heena Sood – Vice-President, Analytics and Mobility, ZEDventures
John Doss – Sr. Director, Practice Lead, HANA and BI, ZEDventures
Vasu Pabbaraju - Practice Lead, Integrations and Mobility, ZEDventures
Agenda
1. Introductions
2. eBay Journey: Enterprise Analytics
3. Dashboard Design Best Practices and Tool Selection
4. eBay Marketplaces user adoption story
5. Mobility at eBay
2
3
At the end of this session, you should be able to understand:
• How eBay evolved in the Enterprise Analytics space?
• How eBay selected and implemented the right Dashboard Development tool based on the requirements of its user base?
• How eBay Marketplaces improved User Adoption in the SAP BI Enterprise Analytics platform?
• How eBay evaluated mobility options and capabilities available within the SAP BI suite?
• Key Learnings
Session Objectives
BEx 4.1 SPxBOBJ 4.0 SP4BOBJ 4.0 SP2
4
Enterprise Analytics: The eBay Journey
Finance Transformatio
n
Self-Service
Reporting
Platform / Env.
Stability
User Adoption
Dashboard Performanc
e
Fit/Gap of BI Tools to User
Requirements
SAPBW
SAP BOBJ forMarketplace
sSAP
BO40SP2
Upgrade to SAP
BO40SP4
CIO Dashboard
on Ent.HANA
BW on HANA
HANA Ent
HR Reporting Tech Go-
Live& Legal
SRM & Bank
Balance Reporting
2011Q2
2012Q3
2012Q4
2012Q4
20132014
Q2-Q32013
Q12013
Key Business Drivers
Factors influencing Dashboard Design
Dashboard Design Best Practices
Data Security Data Latency Data Sources Data Volume
Performance Mobility Scalability User Experience
Dashboard Consumption
Dimensions for Dashboard Optimization
5
Optimize Data Model/BEx Query Optimize Dashboard DesignChoose right connection type(BICS vs BIWS etc)
Provide ‘drill to’ detail DB’s/reports
Add filters to limit the dataTrigger queries as needed
Choose right visualizationsProvide user centric navigation and interaction
Mobile usagePrint and Export requirements
Offline consumptionUSER
EXPERIENCE
PERFORMANCE DATA VOLUME
USER CONSUMPTION
Dashboard Selection Tool
6
SELECTION CRITERIA / DASHBOARD TOOLS
DASHBOARDS 4.0 SP5
DASHBOARDS4.1
DESIGN STUDIO1.1
DESIGN STUDIO (1.2 AND BEYOND*)
Flash Yes No
Development / Customization Excel/Abode Flex Java Scripts/CSS
Mobile Support (HTML5) Yes (not all components are supported/available yet)
Yes
Preferred tool for BW/HANA No Yes
Preferred tool for Non-SAP Data Sources and multi-source scenarios
Yes NoYes (Single-source
&.UNX is supported)
Data Connectivity - HANA/BEx/UNX Yes HANA/BEx only Yes
Data Connectivity – QaaWS/BIWS/XML etc.
Yes Yes NoAdditional
connections planned
Offline Support No Yes No Yes (DS 1.4)
Navigation Panel, Export to Excel/Power Point, Bookmarking
No No No
Yes (Excel/CSV export)
Power Point (1.3) Bookmarking (1.4)
Interoperability with Advanced Analysis & Lumira
NoYes (supports only
AAE)Supports Lumira(1.3)
BW Integrated Planning No No Yes (DS 1.3)
Migration to Design Studio Limited Migration Support planned beyond DS 1.3 version.
N/A
Available Yes Yes
DS 1.2 (GA in Nov ‘13)
DS 1.3 (GA in Jun ‘14)
6
BEx 4.1 SPxBOBJ 4.0 SP4BOBJ 4.0 SP2
7
Enterprise Analytics: The eBay Journey
Finance Transformatio
n
Self-Service
Reporting
Platform / Env.
Stability
User Adoption
Dashboard Performanc
e
Fit/Gap of BI Tools to User
Requirements
SAP
BW
SAP BOBJ forMarketplace
sSAP
BO40SP2
Upgrade to SAP
BO40SP4
CIO Dashboard
on Ent.HANA
BW on HANA
HANA Ent
HR Reporting Tech Go-
Live& Legal
SRM & Bank
Balance Reporting
2011Q2
2012Q3
2012Q4
2012Q4
2013Q1-Q22014
Q2-Q32013
Q12013
Key Business Drivers
Improving User Adoption within eBay
8
PROCESS
SOLUTION DELIVERY
PEOPLE
Thought Leadership
Executive Sponsorship
• Improved Delivery pace by:• Effective Prioritization of Pipeline• Optimized Resource Allocation• Following Informal Agile Processes
• Effective delivery of planned pipeline, production support & coordination withHANA project team
• Delivered additional ad-hoc reporting requests
• Provided Overlap Backfill Resources to ensure delivery continuity
• Cross-Technology (BOBJ BEx) Ramp-up of team resources for scalability of resources
• Realignment of resources to meet expected delivery pace
• Leveraged Shadow Resources to provide team balance
• Alignment with IT for Technical Design
• Improved Development quality by leveraging test system data during development
• Streamlined the BW and BOBJ Transport Process
• Delivered Dashboards with Innovative Design Approaches and enhanced UI/UX.
• Initiated & Adopted Best Practice Development Guidelines for BW & BOBJ Integration
• Partnered with IT to improve BOBJ application and infrastructure stability
• Value-added input on SAP BI roadmap,tools and strategy
• POC for Mobile enablement of MP data
The new North America Master P&L is a great solution for the NA FP&A, especially for NA CFO who uses the summarized version of the report regularly. This team has taken an innovative approach to data access, the report automatically refreshes every two hours so that I have immediate access to current data in this very complex, intensive report.
This report set eliminates the need to run multiple BW reports to get the holistic view saving me one or two days per quarter, and most importantly, I trust that the numbers are accurate.
I'd like to give a huge shout out to Shyam and the development team -- they were flexible in terms of implementing changes and updates. Thanks for your effort.
- Sr. Manager, Finance
Thank you to the entire team. These dashboards are awesome!
- SVP, CFO Marketplaces
My team was very impressed with the BOBJ variance dashboard. I appreciate your effort and focus to get this dashboard available by the target date. Great work!
- Director, Finance
9
Tracking eBay User Adoption of Analytics Tools
Leverage One SAP BI app for all Enterprise Analytics
• Web Intelligence – Reporting tool enabling Dashboard functionality for certain use cases
• Dashboard Designer / Xcelsius – Legacy Dashboard Tool with HTML5 publishing
• Design Studio – SAP recommended application for HANA and BW based Dashboards
• Explorer/Lumira – Self-Service Dashboarding and Analysis tool
10
Enterprise Analytics: eBay Mobility Strategy
SAP BI Mobile App
HTML5 App
Leverage HTML5 frameworks to mobilize data using oData services in certain use cases based on • UI/UX requirements • Customization/Integration/Other Technology
considerations
MOBILE BI APP HTML5 APP
ExplorerDashboard Designer
Design Studio
oData Services
WEBI
DATA SOURCES
ECC BW HANA
Dashboard Designer/Xcelsius – HTML5• HTML5 Dashboard performance is comparable to Flash Dashboard performance• Minimal change in the dashboard development process• Mobile components are limited and dynamic layout is not supported
Design Studio• Intuitive WYSIWYG design environment for designers. Functionality extendable via
scripting language • Dashboard design is heavily dependent on backend data models. • Front-end data manipulation is implemented via java scripts
WebI based Dashboards• Utilizes native iOS/Andriod visualizations and capabilities for mobile rendering & user
interaction• Key Webi Features are retained in Mobile App• Best option for scheduled reports and report bursting scenarios
Explorer• Utilizes native iOS/Andriod visualizations and capabilities for mobile rendering & user
interaction• Self-Service and guided data exploration/navigation. Provides Google-like search
experience• Minimal development effort enabling rapid deployment
SAP Mobile BI Tools Assessment Summary (BO 4.0 SP6)
Additional DetailsDesign Studio recommended by SAP as the key dashboarding application starting DS 1.3 version (GA Q2 2014)Limited Dashboard Designer/Xcelsius to Design Studio Migration support maybe available beyond DS 1.3 version
11
CRITERIA / TOOLS
DESIGN STUDIO
DASHBOARD DESIGNER (XCELSIUS)
WEB INTELLIGENCE /
CRYSTAL REPORTSEXPLORER
RECOMMENDEDAPP FOR
MOBILE BI
Enterprise HANA Support
Highly recommended
Not Recommended RecommendedRecommended for self-service BI
Design Studio
Flexibility
Very flexible with the provided scripting language
Not recommended by SAP. Provides flexibility in connection types
Native functionalities can be leveraged
Very flexible for self-service BI
Varies based on requirement
ReusabilityReusable Variables and style sheets
Limited reusability Limited reusability No Design Studio
Development time
Steep learning curve for developers
Tried and tested Tried and testedExtremely fast development time
Explorer
Data Latency Live data Live data/Staged Best for scheduled data Live data / Scheduled
Varies based on requirement
Data Volume Supports huge data volume
Limited data set Limited Data set Supports huge data volume
Design Studio/Explorer
Data Push/Pull Pull Pull Push/Pull PullVaries based on requirement
Mobile Rendering/ Interaction
HTML5 HTML5 Native iOS/AndroidNative iOS/Android WebI/Explorer
SAP BI Mobile Tool Selection
12
Key Learnings
• Governance Structure & EA Strategy to focus on Agile execution but also allow for delivery, technology and solution innovation based on developing trends
• Strong Business & IT Partnership along with Executive Sponsorship leads to EA Adoption and Proliferation.
• Nominate Business Champion that understands and propagates the EA Strategy
• Super User Engagement & Ownership is critical to the success of EA Delivery
• Right Tool for the Right Purpose based on client defined criteria for success and ROI
• Adhere to Best Practices & Development Standards for Design & Development of Reports and Dashboards
• Project Management, Risk Management, and Change Management are just as important, if not more important than a focus on technology
• Select your Implementation Partner based on Thought leadership, Broad Experience, Skill sets, Delivery Excellence and Focus within the Enterprise Analytics space
13
Full-fledged ERP Implementations / Rollouts and Project Management
Business-aligned Analytics Strategy and Implementation
Enterprise Mobility Solutions and Mobile Dashboards
Cloud Strategy and Roll-out
Systems Integration using HANA between On-premise, Cloud, and Inter-cloud
About ZED
14
VALUE-DRIVEN SERVICES FOR
15
ONSITE
OFFSITE
OFFSHORE
MOBILE ANALYTICSSOLUTION
REPORTING CATALOGSOLUTION
CLOUD PORTAL SOLUTION FOR SYSTEMS INTEGRATION
Our Key Differentiators
• Hybrid delivery model with a blend of Onsite, Offsite and Offshore resources
• Overlap Backfill Resources to ensure continuity and consistency in delivery
• Shadow Resources to meet expected delivery pace & provide team balance
Flexible Client Delivery Model
Innovation & Competency Center: ZED
Labs
Service Lines andPractice Areas
• Proof of Concepts / Demos
• Co-innovation with SAP
• Develop & Support ZED Solutions
• Training and RDS
• Value-added Service Offerings and Solutions designed to address industry-specific challenges
• Tools, Methodologies, and IP to support delivery and reduce risk
• Focus on UI / UX across delivery in all industry verticals and practice areas
VALUE-DRIVEN SERVICES FOR
ZED’s Reporting Catalog Solution• Single Point of Entry Portal to
consolidate all Reports across the Enterprise
• Single Sign-On & Integration with Enterprise Identity Management Systems
• Customer-defined categorization of Reports
• Security Model for Reports inherited from Source Systems
• Customer defined, flexible user interface
• Google-like Search Capability for Reports
• Access to Report Meta data like Title, Description, Owner etc.
• Create & Manage “Favorite Reports List” by User
• Reports-related Collaboration via Comments, Instant Messages, and Emails
• Access Controls Integration16
ZED’s Cloud Service Offering
On-Premise Solution
SAP MMMaterial Master
Service Master
Vendor
Outline Agreements
Info Records
Source Lists
Purchasing Requisitions
Purchase Orders
PO AcknowledgementAdvance Shipment
NotificationGoods Receipt
Invoice Receipt
Various Data Elements
Cloud SolutionSAP Ariba
Items
Service Items
Supplier
Catalog
Catalog
Catalog
Shopping Cart
Purchase Orders
Order AcknowledgmentAdvance Shipment
NotificationGoods Receipt
Invoice Receipt
Spend Analytics
On-Premise Solution
SAP ERP HCMEmployee Master
Compensation Data
Evaluation Data
Cloud SolutionSuccessFactors BizX
Employee
Compensation Data
Workforce Analytics
On-Premise SolutionSAP ERP SD
SAP ERP HCM
SAP ERP PP, PM, CATS
SAP ERP FI/CO
Cloud SolutionSAP CRM / Salesforce.com
SuccessFactors / Workday
Payroll / ADP
T&E / E-Invoicing
17
• Data Source agnostic, Agile Mobile Dashboard creation, and publishing framework to realize the value of mobilizing enterprise data
• Integration with multiple SAP and non-SAP sources
• iOS, Android, and Microsoft platforms are supported
• Strong collaboration capabilities for enabling publishing, sharing, and discussion boards
• Enables integration of BEx query to deliver BW reports via a custom HTML5 frontend
18
ZED’s Mobile Analytics Solution