RMA ITS Introduction
-
Upload
geraldo-garcia -
Category
Documents
-
view
47 -
download
0
description
Transcript of RMA ITS Introduction
RMA ITSIntroduction
Martin Du
CSO System Team
2007/09/07
Agenda RMA ITS
• Purpose
• RMA ITS Process Flow
• How to use RMA ITS
RMA ITS
Purpose
• Provide a platform to partners to report
RMA issues
• Provide a better way to both partners and
ZyXEL to manage issues
RMA ITS Process Flow
RMA ITS
Partner connect to http://rma.zyxel.com.tw
Login to RMA ITS
Press “Open a ticket”
Fill in necessaryinformation
Press “Send Tick” to open ticket
CSO agent picks upthis ticket
Need more infofrom partner ?
CSO agent takes careof this thicket
Partner shouldprovide moreinformation
Is this ticketresolved ?
End
CSO agent closethis ticket
Y Y
N
N
Start
How to use RMA ITS
• Open a ticket
• Track tickets
RMA ITS
Main Page
RMA ITS
My Account
RMA ITS
Open a ticket
RMA ITS
Open a ticket
RMA ITS
RMA ITS Issue Types:
1. RMA shipping status
2. Spare part shipping status
3. Spare part order
4. Issue report
5. Others
Open a ticket
RMA ITS
Track tickets
RMA ITS
Track tickets
RMA ITS
Track tickets
RMA ITS
Track tickets
RMA ITS
Track tickets
RMA ITS
Thank you