Risks management based on information and communication in

Unilever România SA

Dr. Felicia Popescu – Senior medical adviser for OH,

Gina GORAN- HR manager - Unilever Romania SA

UNILEVER

Introduction

The paper presents an approach of the information and communication activities, and their importance in risk assessment in a multinational company.

You can find the choose modalities for information and communication between :

- employees

- employer

- safety at work manager

- HR manager

- occupational health specialist

Pre-requisites for Communication

1. Short reports

2. Periodical information

3. Visits in production areas

4. Participation at Work and Safety Committees

5. Discussion on legislative aspects

6. Information about all changes in technological processes

7. Establishing the working plans

8. Permanent discussions upon the new problems

Subtitle

It is very important to ensure an efficient communication between all the participants in this project, including OH activities, safety at work activities.

OH must be completely integrated in the organization. Its activities and resources must be considered equally important to the priorities and the needs of the business.

RISK MANAGEMENT

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RISK IDENTIFICATION

RISK ASSESSMENT

HEALTH SURVEIILANCE

REGISTER OF DATA

MEASUREMENTS OF PERFORMANCE

MONITORING OF EXPOSURECONTROL

MEASURES

INFORMATION & COMMUNICATION

INTERNAL • Medical Department / “Internal information &

communication ”;• Education for health Department / (Medical

Department work force)• “Health status integrated management” (Medical

Department DATA insert than ACCESS for all to the information (health, safety, management, HR) taking in account the level of interest

EXTERNAL• Reports for national institutions ins• External communication ( health reports regarding

health status in our company)

Intra-Departament Medical “Comunicările şi informările interne”

• “ News in company”• OH Portal – accessible by Intranet• “One Point Lesson” – materials posted at work

places (including medical and safety information)

• Every 9 month meetings for senior medical advisers in OH with interactive sessions for specialists from different countries from Europe and all the world

How to learn “One point lesson”

Medical Departament “Internal communication & information”

• Monthly medical reports– Monthly CHECKLIST • Every six months reports – formula

Annual report of OH specialist to: OH coordinator (Europe, North Africa, Middle Est.) National management (general manager, HR, Safety

and Health at work, others) Includes the information above + Report of Key

performance indicators, annual review

Intra-Departament “Education for health”

• Awareness courses – determine health status (Ex: “10 Healthy diet” , “Right Weight”

• Individual and collective hygiene courses• First aid Courses (all)• Individual talks with the workers• Individual and collective counseling (as part

of the “Special medical surveillance system”

Inter-Departament “Education for health”

• Leaflet (“Guide for Employees working with video terminals”, “How to avoid lumbar pains”, “Safely driving the automobile”)

• Information available on the intranet “Education for health” – personalized topics linked to the results of the periodical medical check-up

• Themes:-obesity-HTA-lumbar pains-etc

“Health status integrated management”

• Risk assessment – multidisciplinary team

• Safety & Health of Work Committee

• Implementing “TPM”

TPM

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Task

timp

Solving problems

Operators

Colapse Maintenace

timp

Training

Tehnicians

Taining People

Problem Solving

timp

Team Leaders

Taining People

Problem solving

timp

Managers

Continuous improvement Antrepreneur

Autonomous Maintenance Planned Maintenance

TPM – changing rols

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TPM =Total Productive Maintenance

What is TPM?• Is a strategic business initiative aiming to increase efficiencies by

eliminating losses and by cutting manufacturing costsWhy TPM?• Through Continuous Improvement Projects • Factory orientated

► Starts from operator/ machine relationship• It’s a step by step process

► Well documented► Support

• Use small interdepartmental project teams► Multifunctional teams

• Is results oriented► Establishes objectives for removing problem sources and leads to better

performance• Communicates permanently

► Show and explain results, scores, examples(visual)

TPM =Total Productive Maintenance

How TPM works?• TPM identifies and seeks to eliminate all losses in

equipment and process►By involving and using skills and abilities of the Company’s

workforce►By focusing on Continuous Improvement activities►While changing and invigorating the Corporate Culture►While making the working environment more pleasant and

safer

• TPM is based on 8 different frameworks of activities called pillars

If is not simple….is not TPM!

TPM description in 5 points

1. Seeks the most efficient way to use a machine/equipment

2. Builds a comprehensive system for maintenance

3. Uses mix teams (personnel from all departments) for solving problems connected with equipment

4. Requires support and cooperation from all, Managers and workers as well

5. Promotes and implements maintenance activities based on small autonomous activities teams

TPM – Team produces more!

TPM in Unilever- success criteria• Involvement of all managers and employees across the

Company• Clear objectives and long term planning (3 year min.)• Preparing steps – training, pilot teams, sponsors• Use of practical knowledge and share other factories

experiences/best practices• Communication across whole organization (lateral, top-down)• Visual communication and permanent results reports • Motivation – TPM champions• Change Mentalities and implement Corporate Culture

TPM –Pylons

• 5 S’s –foundation based on sorting, cleanliness, order, standardization, training and discipline

• Continuous Improvement Projects• Autonomous Maintenance = many small interdisciplinary teams

with project leader► Identify problems► Find solutions► Exchange knowledge► Permanent presentation of results/progress to management► Works based on self assessment audits (score)► Integrate AM pillar with PM, OSHE and Q pillars

• Effective maintenance► All employees are trained and motivated ► Use of effective maintenance techniques

TPM=Total Process management

• Early Management of equipment ►Apply preventive maintenance, based on previous

experience►Prepare Preventive maintenance plans

• Quality► “0” quality defects, right first time

• Training and Development► Invest in people►Develop an organized workforce, competent and capable of

reaching Company’s objectives with an optimal cost►Motivate employees

TPM –Total People Management

• OSHE –Occupational Health, Safety and Environment

►Safe and healthy work places

► Involve all teams in risk evaluation and incidents/accidents reporting

► IMS certification

►Healthy and performant employees

Types of external communications

Company Level:

• Reports/ communication with third parties – medical reports of the company towards third parties (COHCOM - Corporate Occupational Health Committee Annual Report) – includes the number of incidents, morbidity, interventions, medical check-ups etc.

National Level:

• Authorities of Public Health

• Local work inspectorate

• Recovering workforce capability and expertise service

• etc

The main source for information – Risk assessment

Unilever principle:• Checklist – monthly (routine check-up) • Self-assessment - quaterly• Internal audit – once a year• Certification audit – once a year (yearly ISO

control)• External Audit – every two years (tool =

questionate, results)

Unilever Regional Health Award 2007

Other Awards

Sources for information – Job satisfaction analyses

• Investigation of subjective opinions of the socio-professional comfort, of the adaptation of the personnel to the content of their activity and the index of “WORKPLACE SATISFACTION”

• Evaluation tools: Interview on the basis of a questionaire, visits to the workplace, evaluation of the determinations done at the workplace.

• Processes: data gathering, processing and interpretation, development of reports.

• Analytical report of hazard factors for work health and security at some workplaces.

Sources for information – Job satisfaction analyses

• The MASLOW pyramid (one of the results of the study) consolidates the evaluation index of exposure to socio profesional risks with high degree of predictability.• The graphical representation is

illustrative for a socio – profesional colectivity found in the boundaries of security and confort of existential normality

CONCLUSIONSEvolution of vision upon health surveillance of workers

HEALTH PROTECTION

1. Prevention of OH diseases

2. Prevention of work related diseases

3. Special health surveillance

HEALTH PROMOTION

1. Related with life style

2. Promotion for a healthy life style

3. Health surveillance

CONCLUSIONSThe evolution of the vision of employees health

4. National legislation+ specific policy5. Mandatory6. Employers

Responsibility7. Synchronization

with almost the whole world

4. Specific Policy

5. Voluntary6. Employers

Responsibility7. Is different form county to county

CONCLUSIONS

FROM

1.REACTIVE

2. LED BY TREATMENT

3. INDIVIDUAL

4. MONODISCIPLINARY

TO

1.PROACTIVE

2. LED BY A SERIES OF INFORMATIONS ABOUT THE GROUP

3. GROUP RELATED

4. MULTIDISCIPLINARY

GOOD HEALTHGOOD HEALTHGOOD BUSSINESSGOOD BUSSINESS

WORK QUALITY - AIMS

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THANK YOU FOR YOUR ATENTION