RISK. Types of Risk Risk Reduction ◦ Testimonials ◦ Integrity Measurements ◦ Implementation.

The possibility of loss, injury, disadvantage or destruction.

RISK

Types of RiskRisk Reduction ◦Testimonials◦Integrity Measurements◦Implementation

Overview

Personal & Environmental Safety Quality Production Rates Lost Inventory (scrap & theft) Non-Compliance to Standards Compliance with the EEOC/ADA Lost time

Attention to Risks . . .

• Work-related accidents• Working under the influence of alcohol or

drugs• Outbursts of physical or verbal aggression• Misconduct or harassment• Theft• Absenteeism• Resilience to work-related stress• Production (quantity & quality)

Risk Reduction Targets…

effects of…high turnover, significant training time and cost, product waste, and workers’ compensation claims were draining profit from the bottom line.

Reduce:◦Turnover ◦Training time and expense ◦Nonconforming product ◦Cost of Workers’ compensation claims

The Organization: Berner Food & Beverage, Inc. Dakota, Illinois

The Challenge

Implemented ACT WorkKeys assessments for skills and integrity

◦Skills assessments EEOC and ADA compliant

◦Integrity assessment measures:General Work Attitude Risk Reduction

The Organization: Berner Food & Beverage, Inc. Dakota, Illinois

The Solution

The Results Turnover in one department:

◦ 2009: 13 terminations at a cost of $215,000 ◦ 2010: 12 terminations at a cost of $188,000 ◦ 2011: 1 termination

Workers’ compensation expense reduction—95% over two years:◦ 2009: $300,000◦ 2011: $15,000

Nonconforming product expense reduction: 80% over two years

Safety: Currently experiencing the best run without a lost-time injury in the company’s history

Berner Food & Beverage Declares “There is No Downside” to Using ACT Workforce Solutions

•Hiring?•Promotion?•Employee

Development?

Where do we begin?

Less Experienced Less Committed

Distracted

Looking for income and direction Trainable (Prove It!) They are The Future!

How do we make the best employee selection/investment

and reduce on-job risk behaviors?

Risk Reduction

Emerging

Workforce …

What impacts job risks? Based on testimonial…

Confirming the presence of Foundational skills (needed to learn and accomplish job tasks)• Ability to pay attention to steps in a process (Observation) • Find and insert information (Locating Information)• Technology (mechanical, industrial)• Listening for Understanding (spoken instructions)

Performance/Integrity (choices and behaviors)• Integrity • Risky Behaviors

Research repeatedly has shown the validity of integrity tests for predicting:

overall job performance counterproductive work behaviors risk-taking behaviors

This validity has been documented across a variety of work settings, job applicants, and incumbent employees.

Technical Guide showing validation process and results is available. Contact S. Becker at

[email protected] to request electronic version.

Are integrity tests valid/effective?

mailto:[email protected]

Risk Reduction: Focus on avoidance of work-

related accidents and unnecessary risk taking in a work environment, as well as organizational conduct that may

impact the individual or others.

IMPACTS:

◦Work-related accidents

◦Working under the influence (alcohol or drugs)

◦Outbursts of physical or verbal aggression

◦Coworker complaints about conduct or harassment

Performance/Integrity Assessment: Measurements

General Work Attitudes: Has been

shown to predict counterproductive work behaviors, task and job performance, and organizational citizenship behaviors.

Performance/Integrity Assessment: Measurements

IMPACTS:

• Prevalence of theft• Productivity• Absenteeism• Resilience to work-related stress• Team orientation• Employee work satisfaction

Number of Items 55 Test Length 10-15 minutes Delivery: On-Line

May be administered on-site by your personnel

This online prescreening integrity test flags a tendency toward unsafe work behaviors and attitudes toward work. It measures

general work performance such as prevalence of theft, absenteeism, and resilience to work-related stress.

It also screens for unsafe work behaviors such as working

under the influence of alcohol/drugs, outbursts of physical or verbal aggression, and risky behavior that may lead to work-related accidents.

Performance Assessment

Risk Reduction: Tendency to avoid engaging in risky behaviors, such as noncompliance with safety rules and conflict with supervisors and coworkers.

General Work Attitudes— Attitude toward work tasks, coworkers, the organization itself, and other work-related behaviors.

Assessment Results….

A candidate may be an employee who: Is consistently agreeable with coworkers and supervisors Is always conscientious about completing work on time Is always honest with coworkers and supervisors Will make appropriate use of company assets under most

circumstances

General Work Attitudes

Risk ReductionConsistently follows safety rules and proceduresIs consistently alert to job risksIs very unlikely to engage in inappropriate

interpersonal behaviors such as aggression or hostility

A candidate with a “MODERATE” General Work Attitudes score may be an employee who:

May be disagreeable with coworkers or supervisors under stressful circumstances

Is usually conscientious about completing work on time Is usually honest with coworkers or supervisors Will make appropriate use of company assets under most circumstances


Risk Reduction: ModerateA candidate with a “MODERATE” Risk Reduction score may be an employee who:Usually follows safety rules and proceduresMay be inconsistently alert to job risksIs unlikely to engage in inappropriate interpersonal behaviors, such as aggression or hostility

A candidate with a “LOW” General Work Attitudes score may be an employee who:

x May be disagreeable with coworkers or supervisors on a regular basisx Regularly lacks conscientiousness about completing work on timex May be occasionally dishonest with coworkers or supervisorsx May misuse company assets under some circumstances


Risk Reduction –

xMay fail to follow safety rules and procedures on a regular basis

xIs not always alert to job risksxMay engage in inappropriate interpersonal

behaviors such as aggression and hostility

A candidate with a “LOW” Risk Reduction score may be an employee who:

Integrity Performance Assessment


Risk Reduction

Skills Assessments

Workplace ObservationLocating InformationListening for InformationApplied MathematicsApplied TechnologyReading for InformationTeamworkWriting

Standardized AssessmentsEEOC & ADA Compliant Process to Determine and Assess for Foundational Skills

Potential for significant savings for your organization!

Sherri BeckerHuman Resource DevelopmentAuthorized ACT WorkKeys Job Profiler

740-373-6283800-648-3695

RISK. Types of Risk Risk Reduction ◦ Testimonials ◦ Integrity Measurements ◦ Implementation.

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Transcript of RISK. Types of Risk Risk Reduction ◦ Testimonials ◦ Integrity Measurements ◦ Implementation.