Risk Assessment: Covid-19 Protection Measures Document ... … · BDSP Website Information:...

Risk Assessment: Covid-19 Protection Measures Document Reference: ARA-GEN-008

Effective Date: July 2020 Prepared By: S Denny Version: 2.0 Authorised By: G Gilmour

All Printed Documents are Uncontrolled of 11

Description

People groups affected Risk Rating = (Severity x Likelihood)

This Risk Assessment covers Virus Transmission Risks & Protection Measures in all relevant areas of the Park, main

facilities, and amenities.

✔ Employees ✔ Contractors Severity (S) Likelihood (L)

✔ Public / Visitors ✔ ‘At Risk' Individuals 1: No Contact / Transmission Potential 1: Very Unlikely

2: Some Contact / Reduced Physical Distance 2: Unlikely

Risk Management 3: Potential Transmission due to Contact / Distance 3: Possible

Note that this assessment covers Virus-Related Risks only. Refer to The BDSP General Area Risk Assessment & related

Documentation for Assessment & Management of other Risks.

Current Phase: 3 4: Regular / Wide-Range of Contact; Uncontrolled Distancing 4: Probable

Commencement Date: 15th July 2020 5: Significant Transmission 5: Very Likely / Certain

▪ ARA-GEN-001 – General Area Risk Assessment Next Phase Date (Provisional) ~ 6 Weeks Rating (R) 1 - 5 (Low) 6 - 15 (Med) 16 – 25 (High)

Versions & Amendments

Specified Closures during Current Phase Breakdown of Risks by Type

As an evolving and changeable situation, this document and the actions described are subject to alteration and amendment at

short notice. This document will be updated regularly.

The current Areas, Sections, and Operations within the Park are closed during the current Phase. This is based on Risk Assessment, BIAZA & Industry Recommended Practice, Local Authority Guidance, & Scottish Government Requirements. *Alternative offerings are provided for certain closures.

Safari Bus Specified Hazard Section

Sea Lion Shows* Hand Washing & Disinfection 1.0

Education Talks* Social Distancing 2.0

Related Risk Assessments & Documentation Tiger Viewing Platform* Specified Paths, Routes, & Areas 2.1

Publicly Available Documentation Elephant House Viewing Platforms & Restricted Access 2.2

▪ Visitor Information & One-Way Map Handout Document Chimp Island Boat Trips* Groups & Gatherings 3.0

▪ BDSP Website Information: Covid-19 Portal Page & FAQ Lemurland Shows & Talks 3.1

▪ BDSP Health & Safety Policy Face Painting Contact Points 4.0

▪ BDSP Public Health & Safety Risk Assessments Certain Amusements Shops 4.1

Experience Days Amusements & Play Devices 4.2

Catering Provision 5.0

Internal BDSP Documentation Consumption of food on site 5.1

▪ Staff & Keeper Covid-19 Risk Assessment Restaurant 5.2

▪ Phased Re-Opening Plan Contact with Staff 6.0

▪ Staff Training Documentation & Records Shops & Face to Face 6.1

▪ Equipment Inspection & Maintenance records Contact with Animals 7.0

Note that the list of closures may change during a Phase, potentially at short notice.

Primates 7.1

Pets Corner 7.2




Risk Type / Reference

Description of Hazard / Accident / Injury / Loss Risk Rating - Without Controls Controls in Place

Risk Rating – With Controls

S L R S L R

[1.0

] H

and

Wa

shin

g &

Dis

infe

ctio

n

Increased Transmission Risk due to lack of Hand Washing / Disinfection. Unwashed / Un-Disinfected hands involved in personal contact (i.e. hand-to-mouth; holding hands with another person) or contact with a surface or object (i.e. door), creating a potential transmission source. Notably via: ❖ Unavailability of Hand-Wash stations / Disinfection Gel

o Pre-Existing Hand-Wash station locations: Lemurland, Pets Corner, Playpark, Restaurant & Toilets

o Pre-Existing Disinfectant Dispenser locations: Pets Corner, Certain Staff Animal Areas, Restaurant

❖ Failure of visitors / staff to follow good Hand-Washing behaviours

❖ Failure of Children to wash hands correctly

❖ Disinfectant Dispensers damaged or empty / Lack of Soap at sinks

❖ Contact with push-style gel dispensers

❖ Lack of Hand Disinfectant at Contact Points – e.g. Doors, at both entry and exit

Note: For Contact Points Risk, including disinfection of surfaces, see Section 4.0

4 4 16

Control Measures:

• 60+ Disinfectant Gel dispensers installed at key points o Locations specified in Opening Phased Plan – Includes entry & exit points from

key areas; By potential touch points (e.g. doors); At regular intervals on key pedestrian routes; Around picnic bench areas

o Non-contact, automatic-sensor type Gel Dispensers o All Disinfectant Dispensers individually numbered & location list available

• Maintenance / Refill of Gel & Soap o Guest Services Cleaning Team to perform daily checks o Checks to include all Dispensers for Gel / Soap o All Dispensers individually numbered – including Sticker with user information

on contacting staff to refill / repair

• New hand-wash station installed at Dinosaur walk through / BBQ area

• Existing Hand-Wash Stations – Installation of new signage o Signage at stations & on walkways leading toward o Mixture of ‘Reminder’, ‘Instructional’, & ‘NHS’ hand-wash signage

• ‘Remember to Wash Hands’ Message recorded & played regularly on Park PA System Expected Behaviours:

• Regular visitor use of Disinfectant Gel Dispensers – Particularly at Key Areas o Guest Services Team to monitor level of use during daily checks o Where high-use is observed, second adjacent Dispenser to be installed

• Public expected to report any issues with Dispensers (damaged; empty) o Park Phone number provided on Gel Dispenser Information sticker o Main Office Staff to be briefed on procedure – List of Dispenser numbers /

locations available

• Parents expected to assist children with correct hand-washing technique

• Feedback Questionnaire to be sent to Visitors in opening days – To include questions regarding availability & location of Hand Washing / Dispensers

3 2 6




[2.0

] So

cia

l Dis

tan

cin

g

Increased Transmission Risk due to lack of Social Distancing. Notably via: ❖ The inability of people to Socially Distance, due to:

o Width of paths o Number of people o Flow of pedestrians o Grouping / gatherings at certain times (i.e. Queues; Shows) o Proximity of amenities (i.e. seating too close together)

❖ The failure of people to follow Social Distancing guidelines o Including Visitors or Staff

❖ Unclear routing or information regarding intended direction of travel, causing close contact on narrow paths, in buildings, etc.

Includes Assessment of:

▪ 2.1 Specified Paths, Routes, & Areas (See below) ▪ 2.2 Viewing Platforms & Restricted Access (See below)

Note: The ability to Socially Distance and related measures are also included in Sections -

▪ 3.0 Groups & Gatherings ▪ 5.0 Catering Provision ▪ 6.0 Contact with Staff

4 5 20

Control Measures:

• Walkways, Routes, & Areas of the park inspected & measured o All pedestrian routes – from Car Park & around each area of the park o Width of walking routes & areas confirmed to give users the ability to Socially

Distance per guidelines (2m at time of inspection) o Any areas / routes where insufficient space for Social Distancing was measured,

are either altered, made mandatory one-way, or closed

• Overall Flow of Visitors designed & implemented o Single direction of flow pedestrian route designed & mapped over entire park o All visitors provided with information sheet on purchase of tickets (Provided as

pdf file with online tickets & printed available to pick up on entry) o Information sheet provides a park map with arrows, detailing pedestrian flow o Along with mandatory one-way areas, the overall flow design makes the

majority of pedestrians move in the same direction, minimising potential for close contact and passing closely

• The scale of the park grounds – approx. 160 hectares - & the amount of open / wide areas and routes provides sufficient Social Distancing space

• Visitor Number restrictions: o Number of visitors on a given day shall be restricted, in line with BIAZA &

governmental guidance o Measured via number of persons per Hectare, changing based on Phase o Numbers limited via ticket sales – set number available

• Per Section 3.0, Groups & Gatherings have been reviewed & addressed

• Signage & Visitor Information o Reminder Signage (Observe Social Distancing) throughout the park o Signage at all one-way routes o Information sheet provided to visitors – along with park website – asks for

visitors to follow all Social Distancing guidelines Expected Behaviours:

• Visitors are expected to follow Social Distancing guidelines o If grouping is observed by Staff, they may ask people to move apart o Staff to report any recurring grouping / busy areas to management

• Regular management meetings to review any observations of grouping / busy pedestrian areas o If / where identified, such areas to be addressed with appropriate action

(e.g. closure, signage, physical alteration, etc.)

2 2 4




[2.1] Specified Paths, Routes, & Areas

The following are specified as too narrow to allow for adequate Social Distancing without alteration.

Paths, Routes, & Areas Control Measures

Pets Corner Path

New section of path built at rear of section, creating a circuit. Pets farm designated as One-Way.

Lemurland

New section of path built around rear of Boat pond / bug land, creating a circuit. Lemurland designated as One-Way.

[Note: Lemurland Closed until further guidance RE: Primate contact is available from Biaza]

Dinosaur World

Route designed as a circuit. Altered Signage. Designated as One-Way.

Birds of Prey

New section of path & entrance into rear of Bird Area installed, creating a circuit. Birds of Prey designated as One-Way (roosting area & enclosures)

Elephant Walkway

Route alongside Elephant enclosure – Designated as One-Way. Users to cross at Zebra crossing and travel back on other side of road.

All platforms to be clearly signposted – Mixture of A3, A4, A5 Correx Signs, clearly posted

[2.2] Viewing Platforms & Restricted Access

The following are specified as too narrow to allow for adequate Social Distancing without alteration.

Viewing Platforms Control Measures

Lion Platform

Designated as One-Way, in line with the intended flow of pedestrians. Ramps at both ends for accessibility.

Tiger Platform

Out-&-back, narrow platform. Not possible to alter or adequately manage. Closed. New Path at Pets Corner built provides alternative Tiger Viewing area.

Giraffe Platform

Designated as One-Way. Top of steps requires taping off. Ramp only on exit route – Signage to ask visitors to make allowances for Prams / Wheelchairs to use ramp. Ramp corners allow for Social Distancing if passing.

Rhino House

Designated as One-Way, in line with the intended flow of pedestrians. Ramps at both ends for accessibility.

Elephant House

Single entry/exit, small room. Not possible to alter or adequately manage. Closed. Elephant viewing from external enclosure only.

All platforms to be clearly signposted – Mixture of A3, A4, A5 Correx Signs, clearly posted




[3.0

] G

rou

ps

& G

ath

eri

ngs

Increased Transmission Risk due to grouping of visitors. Notably via: ❖ Group events, such as Sea Lion shows or education talks ❖ Unplanned grouping due to layout / lack of space

(e.g. close proximity of picnic benches) ❖ Queues at catering points causing grouping

4 5 20

Control Measures:

• Painted ground markings to be added at Kiosk & food point for queue management o Signage asking visitors to queue a certain direction added o Intended flow of people reviewed for each kiosk to minimise crossover

• Picnic Benches & seating around park relocated to ~3m apart minimum

• Visitors are encouraged (via website & information sheet) to make use of grass areas and open space around the park for picnicking

• Signage throughout Park – ‘Observe Social Distancing’

• Cancellation / Reorganisation of Shows & Education Talks (See 3.1 below) Expected Behaviours:

• Visitors are expected to follow guidelines on gatherings and groups

• All Social Distancing guidelines & management systems – per Section 2.0 – apply

2 2 4

[3.1] Shows & Talks The following cancellations / alterations are in place for shows & talks

Shows / Talks Control Measures

Sea Lion Shows

Indoor shows cancelled until suitable measures can be implemented. Sea Lion Training to take place – unscheduled – in the outdoor pool. Ground markings (painted) to be added around outdoor pool to demark suitable Social Distancing. ‘Do Not Touch Rail or Glass’ signage added.

Birds of Prey Shows

Birds of Prey shows will be operating, but with strict restrictions on audience numbers. Additional benches added to rear of arena for extra seating. Groups of viewers to be spaced out @ 2m distance. Benches spray-painted with pre-measured gap, split by empty rows. Spacing designed for couples at the front, ~4 in the centre. 4-6 at the rear. Presenter to control entry and exit.

Education Talks

All live education talks cancelled. Education Team to develop alternative arrangements – QR Codes to be posted at viewing areas, linking to online videos with the education team.

All cancellations and alternative arrangements shall be communicated to visitors via the BDSP Website

Photo: Education Talk QR Code

TBC

Photo: Birds of Prey Show Layout

TBC




[4.0

] C

on

tact

Po

ints

Increased Transmission Risk due to visitor interaction with contact points. Notably via: ❖ Contact with fixed points

o Handrails & Fences o Seating & Picnic Benches o Photo Opportunity Points (Animal moving cages)

❖ Contact with moving points: o Lifting waste bin lids o Pushing open doors

❖ Contact with surfaces while using toilets o Doors (exterior & cubicle) o Flushes o Taps & Dryers

3 5 15

Control Measures:

• Dedicated Cleaning Team working each day o Increased number of Cleaning staff o Mobile / Roving team – Wearing Hi-viz o Operating on a set schedule of recurring tasks, using a list of mandatory regular

cleaning points – though briefed to clean more where they observe high traffic

• External Team using pump-style knapsack sprayers of disinfectant o Picnic benches, handrails, fences, etc. to be sprayed down

• Toilets subject to strict management during Phase 1 – to be reviewed ongoing o 3 Toilet Blocks open / available – Top Area; Boat Area; Entrance Area o External Toilet Doors propped open o Queue Management Barriers & Signs – routes any queues to one side o Disinfectant Dispenser by External Door, for use on entry & exit o Every second urinal taped off to create distancing o During initial opening – toilets manned & monitored for regular cleaning &

management of queueing and entry o Regular spraying & cleaning throughout day – increased regularity at busy times

• All waste bin lids propped Open

• Self-Service disinfectant points in key locations – Including spray & paper roll

• Signage on certain handrails – ‘Do not touch’ (inc. Sea Lions Exterior Pool)

• Closure of high-use contact points until later Phase – see Sections 4.1 & 4.2 below

Expected Behaviours:

• Visitors are expected to follow the queue system when using toilets – and to use disinfectant and hand washing facilities correctly o If grouping is observed by Staff, they may ask people to move apart or

temporarily close toilets for spray disinfection o Staff to report any recurring grouping / busy areas to management

• Feedback collected from Cleaning Team & via online questionnaire to Phase 1 visitors o Regular management meetings to review feedback & observations o If / where identified, such issues to be addressed with appropriate action

(e.g. closure, signage, physical alteration, etc.)

2 2 4




[4.1] Shops

Control Measures:

• Physical alterations within the shop: o Two doors – One Entry only; One Exit only o Perspex shielding over till point o Card Payment only o Products & stands to be moved to create a one-way route through the shop o ‘Do not touch’ signs to be added o Restricted numbers: 2 – 3 couples or family groups in at any one time, monitored by staff o Disinfectant dispenser mounted beside shop door

• Potential to operate on fair-weather days with a table of products set up outside the shop front o Customers can select a product in the open and pay at the adjacent window o One-way system along table to till-point, monitored by staff

[4.2] Amusements & Play Devices

Control Measures - Amusements:

• Certain Amusements will be open, with others remaining closed, dependant on the ability to ensure controls can be implemented and the guidance available

• Specific control measures for Amusements shall be detailed in TRA-AMU-001 o Amusements shall be regularly monitored, with specific devices opened where possible o The Amusements Risk Assessment TRA-AMU-001 shall be updated with the latest control measures

Control Measures - Playpark:

• Access to play equipment available, with Self-Service sanitation points o Five Self-Service sanitation points posted in Playpark Area o Sanitation points include disinfectant spray, hand-dispenser, and paper rolls o Signage throughout playpark area to remind users to wash hands / disinfect contact points o Contact points (e.g. swings, see-saw) to be disinfectant sprayed regularly by Guest Services team

• Sand-Pit toys removed - Buckets & spades available to purchase new from shop (signposted)




[5.0

] C

ate

rin

g P

rovi

sio

n Increased Transmission Risk during provision of Catering on site, or

during visitor consumption of food on site. Notably via: ❖ Contact with tables & seating used by multiple people ❖ Contact with cutlery & tableware ❖ Contact between Catering Staff & Customers ❖ Close contact while queueing ❖ Busy periods (lunchtime) causing crowding & close contact ❖ Contact with shared catering equipment – e.g. salt shakers ❖ Crossover of queues, walkways, and people leaving with food at

external Catering points

5 4 20

Control Measures:

• External Catering points open, reducing load on main restaurant Doughnuts; Koisk; Bon Bons; Jungle shacks; Chukula; BBQ

• Restaurant layout altered: o Internal seating & adjacent outside tables – moved apart to create social

distancing space between tables o Clear route in main door, through restaurant o App-based ordering system for restaurant (see below) o Toilets manned & managed – Floor markings outside, chained over during

cleaning, entry restricted to limited users, every 2nd urinal taped off, regular disinfectant clean down

• External Catering Sites altered: o Each point reviewed & marked out accordingly for location of queue vs. traffic

flow, & route when leaving point with food o Queue Management Signage & Painted ground markings in place

• App-based ordering system in restaurant o Online ordering & payment – Eliminating face-to-face contact with staff o No touching, browsing, or use of self-service trays, refrigerators, etc. o Staff deliver order to table – Single Large tray used, one trip o Staff wearing nitrile gloves & visor / mask o Condiments etc. in packets, not shared-use containers o Used crockery collected from tables & table disinfected following use

(when customers have left) – Staff wearing PPE o Crockery dishwashed appropriately

• Customers encouraged to use picnic benches or grass areas around park o Encouraged via website & information sheet provided

• All Catering staff in kiosks to wear nitrile gloves; Masks to be worn as appropriate Expected Behaviours:

• Visitors are expected to respect the systems in place

• Staff expected to wear PPE when in public areas and when handling publicly contacted crockery etc.

2 1 2




[5.1] Consumption of Food on Site The following alterations shall be implemented

Food Areas Control Measures

Picnic Benches

All outdoor Picnic Benches moved to a suitable minimum distance apart. Visitors encouraged (via website & information sheet) to use picnic benches, or to bring blankets and use grass areas. Picnic Benches sanitised as per Section 4.0 (Cleaning Team knapsack sprayer).

Marquees

Marquees available for visitors to eat inside. All tables inside sited at a suitable distance, with clear walkway between.

BBQ Area

BBQ area available for use – Every 2nd BBQ taped off & middle benches removed. BBQ area based on a booking time-slot system, allowing staff to designate seating. BBQs lit for visitors, thereafter used themselves to cook.

Alternative Catering arrangements shall be communicated to visitors via the BDSP Website

[5.2] Restaurant The following alterations shall be implemented

Restaurant Setup Control Measures

Ordering App

Web-based ordering system in restaurant – only method of ordering, eliminating majority of customer-staff contact. Only face-to-face is staff delivery of food to tables, where PPE is mandatory

Table Layout

Tables sited at suitable distance to allow walking route between them and distance from other tables. External tables screwed down to prevent customers moving / re-siting them closer together.

Staff Protection

Staff to wear mask / visor when moving around the food court area. Large trays used for single food drop-off. Crockery collection after customers have left tables.

Alternative Catering arrangements shall be communicated to visitors via the BDSP Website

Photo: Restaurant Table Layout

TBC




[6.0

] C

on

tact

wit

h S

taff

Increased Transmission Risk to Staff members in contact with visitors. Notably via: ❖ Staff exposed to regular Contact Points

(i.e. Guest Services & Cleaning team) ❖ Staff moving through public / visitor areas & potentially in contact

with visitors ❖ Staff involved in face-to-face positions with visitors

(see Section 6.1 below)

3 5 15

Control Measures:

• Ticket Sales: Online-Only for initial opening weeks (no cash handling)

• Till points to be protected via Perspex sheeting

• All staff in public facing positions or who may be expected to contact visitors during their work to be provided with - & asked to wear - face-masks

• Visitors informed (via website & information sheet) that staff may be wearing PPE

• Staff briefed to use disinfectant regularly

• Staff working without close proximity to disinfectant / Hand Wash stations to be provided with belt-clip disinfectant gel

• Cleaning Team / Guest Services to wear PPE: o Mandatory while working: High Viz; Nitrile Gloves o Optional, dependant on situation: Face-Mask

• The following services are suspended to reduce staff exposure: o Safari Bus o Face Painting


• Visitors are expected to respect Social Distancing with Staff

• Staff to report any recurring or significant issues / concerns to management

2 2 4

[6.1] Shops & Face-to-Face

The following alterations & closures shall be implemented

Face-to-Face Position Control Measures

Till Points (Kiosks; Shops) Till-points to be protected by Perspex screens

Face Painting

Closed until further notice, in line with Governmental guidance on contact-based industries (e.g. hairdressing; massage)

Safari Bus

Cancelled until further notice. Awaiting Industry / Governmental guidance on protection measures in similar industries (e.g. taxis; uber)

All cancellations and alternative arrangements shall be communicated to visitors via the BDSP Website

Photo: Shop One-Way Layout

TBC




[7.0

] C

on

tact

wit

h A

nim

als

Increased Transmission Risk due to Animal Contact. Notably via: ❖ Contact with Primates – which may be susceptible to Covid-19

o Lemurs contactable in the Lemurland walkthrough o Visitor Contact with Chimpanzee keepers, who subsequently

work in close contact with the Chimps ❖ Direct contact with Animals in Pet’s Corner

o Recurring contact with animals by multiple visitors o Staff contacting animals that have been regularly touched

3 4 12

Control Measures - Primates:

• See Section 7.1 below

Control Measures – Pet’s Corner:

• See Section 7.2 below


• Visitors are expected to follow the advice on signage in animal areas

• Visitors expected to follow Hand Washing / disinfection guidelines & to make use of sanitation points around animal areas

• Any staff observing inappropriate visitor behaviour to approach and ask them to stop – Radio for assistance from Operations if necessary

2 2 4

[7.1] Primates Control Measures - Lemurland:

• Lemurland closed until further information is available As primates, Lemurs may be susceptible to catching or passing-on Covid-19 – however it is unknown at this time is this is the case. Awaiting further guidance & information from Biaza before opening.

Control Measures - Chimpanzees:

• Chimp Island Boat trips cancelled (primarily due to inability to socially distance on boats – however boat trips would also expose Chimp Keepers to the public, thereby potentially exposing the Chimps)

• New Chimp Island viewing platform created

• Chimp Keepers instructed to avoid close public contact – they may visit the new Chimp viewing platform to provide visitors with information, but must be suitably distanced

Photo: New Chimp Viewing Area

TBC

Photo: New Lemurland Path

TBC

[7.2] Pets Corner

Control Measures:

• Information signs in place throughout Pets Corner o Please do not touch animals o Wash your Hands o Disinfect your Hands

• Disinfectant points at both entry & exit of Barn in Pets Corner

• Route exiting Pets Corner leads to Hand Wash Station o Signage and PA announcements (Per Section 1.0) in place o Regular check of Hand Wash Station by Guest Services Team

Photo: New Pet’s Corner Path

TBC

Photo: Info Signs / Disinfectant in situ

TBC

Risk Assessment: Covid-19 Protection Measures Document ... … · BDSP Website Information:...

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