Risk analysis cris management
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Transcript of Risk analysis cris management
Esplendorrestraurant&beach club &bar
.risk analysis - crisis management(research-response-recovery)
SİNEM CENGİZ 20090301021
•Esplendor restraurant&beachclub&bar
-owner of operation is yağız atasoy
-in cesme/İZMİR
-beachside
-seasonal(may-september)
-since 2004
İNFORMATİON ABOUT ESPLENDOR RESTAURANT&BEACH CLUB&BAR
-between 10 and 19.30-beach service
-20.30-23.30 restaurant service with live music(piano-cello)
-24.00-4.00 bar service with special dj
Menu: pastas, pizzas, seafood• desserts• beverages(alcholic&nonalcholic)
Rısk analysis• Financial problems:
-proprietary interest
(problem of supply, marketing)
(problem of payroll distribution
to personnel)
-many competitors
-economic crisis
Rısk analysis
•The safety of customers/security problem:• - drown• - poisoning• -abuse
- lack of crowd management
-Attack
Crisis team
- Manager of human resources
- Manager of financial departman
- Manager of public relations
Crisis period- unexpected
- Agreement (consensus)
- Determine the spokesperson
- Calm down
- Appropriate and effective internal communication
Crisis period
- Both danger and opportunity
- Accept the mistake
- New security staff
- Media updating – (give a very clear message and prevent gossip)