RIMS CENTRAL ARIZONA CHAPTER
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Transcript of RIMS CENTRAL ARIZONA CHAPTER
RIMS CENTRAL ARIZONA CHAPTER
Communication Styles
of the Broker & Client
LANCE J. EWING CRM, ARM, ERMP
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Recognize These Brokers or Clients?
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So How Do You Improve COMMUNICATION
AND STILL REMAIN SANE?
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The Golden Rule Theory and why it does not work
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TREAT OTHERS AS YOU WANT TO BE TREATED--
NOT
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Understand Them and Communicate with
Them
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The Director Communicator
Strong Personality
Very Direct and to the Point
Expert in ALL Areas
Results Only
“Time is Money”
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The Relater Communicator
Team Builder Personality
Consensus is Key
Supportive
Works Behind the Scenes
“Why Can’t We All Get Along”
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The Thinker Communicator
Detail Oriented Personality
Analytical Skill Set
Systems “R” US
Bit of Perfectionist
“Data and Numbers Equal Knowledge”
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The Social CommunicatorCharismatic & Charming
Opportunity Seeking Skill Set
Reaction Seeker
Works best with an Audience
“Communication by Party”
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Once You Understand Them Then Set the Ground Rules
Ask the what they expect in the relationship
Inform them what you expect from the relationship
How do they and you want to be touched and how often
Provide meaningful and regular communication (recall the good, the bad and the ugly)
Learn to say “I am sorry” and learn to say “No”
Always be long on delivery and short on promise
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FINALLYALWAYS HAVE SOME FUN