Services Datasheet

Rimini Street Application Management Services for Salesforce®

Achieving Greater ROI from Your Salesforce® Solution Investment Business Challenges Salesforce Sales Cloud® and Salesforce Service Cloud® are powerful applications that, when implemented and managed correctly, will transform your business. Many Salesforce® customers are overwhelmed with handling routine Salesforce® tasks and don’t have time or resources to take full advantage of their Salesforce® investment. This results in a gap between initial expectations and actual business outcomes.

Significant Roadblocks to High-Performance Salesforce® Environments ― Growing backlog of requests and projects

― Skills gap and lack of resource availability

― Need to stay on top of new Salesforce® releases

― Unpredictable costs (internal and external)

― Unrealized ROI (better insights and value)

SolutionRimini Street Application Management Services (AMS) for Salesforce® helps companies achieve greater value from their Salesforce® investment, while simplifying and reducing the costs of ongoing operations and critical production support. Rimini Street AMS for Salesforce® clients are assigned a highly experienced Primary Support Engineer (PSE), backed by a team of Rimini Street resources who are Salesforce® certified in multiple disciplines including architects, administrators, developers and designers.

Rimini Street experts augment your existing resources through the following services:

― Responsive Application Services provide clients with unlimited use of an extensive Service Catalog of over 170 administration, configuration and data management services for Salesforce® for a predictable subscription price.

― Proactive Support Services are Rimini Street-provided recommendations to drive best practices, increase user adoption, retire technical debt, implement the latest and greatest from Salesforce® release notes and achieve better business outcomes.

― Critical Product Support Services provide clients with Rimini Street’s award-winning support 24x7x365 with a 15-minute guaranteed response time for critical issues (P1), including coverage of customizations and integrations.

― Add-On Services provide clients with access to Rimini Street experts to assist with new Salesforce® projects and additional development time as needed.

Predictable Subscription-Based PriceRimini Street offers a predictable, subscription- based price with no surprises, based on the number of active Salesforce® users in your environment. This model is different from many other Salesforce® partners who traditionally sell a “bucket of hours” or pricing based on number of tickets, time consumed, and with rates dependent on roles.

Better Model, Better Use of People, Better OutcomesRimini Street enables clients to achieve three key outcomes with their Salesforce® environments:

― Drive the most value and ROI: Evolve beyond the day-to-day maintenance of your Salesforce® solution to drive higher ROI with greater user adoption, consumption and utilization.

― Optimize resources: Free up highly-skilled internal resources for your Salesforce® solutions to focus on strategic projects and better partnering with the business to drive more value out of your Salesforce® investments.

― Reduce costs: Leverage a single, subscription-based pricing model that is highly predictable where per-user price decreases with volume

Our service engineers are certified in multiple Salesforce® disciplines.

Services Datasheet | Application Management Services for Salesforce®

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“Now under Rimini Street AMS for Salesforce® we have a partner who not only helps us get more out of our investment by increasing user adoption and productivity, but who also helps us leverage new Salesforce® updates and functionality that we were previously not taking full advantage of. This enables our administrators to focus on more strategic Salesforce® projects and better partner with the business.” Jay Fisher, CIO, BrandSafway

“When we first switched to Rimini Street in 2015, our goal was to enable EBSCO’s businesses to optimize their profit position while making IT ‘easy’ with demonstrative value. Rimini Street has helped us deliver on this goal, providing an ultra-responsive support model that allows us to maximize the investments in our SAP platform — all at half the previous cost. Leveraging Rimini Street Application Management Services for Salesforce® was a logical next step.”Bryan Bee, VP, Enterprise IT Systems, EBSCO

Why Rimini StreetWe deliver unparalleled support because our people are highly skilled engineers dedicated to ensuring that you receive exceptional value and customer service every day. Our premium third-party support services enable you to optimize existing enterprise software investments, extend current capabilities to leverage hybrid IT, and transform your business to a digital enterprise with help from intelligent and agile technology roadmaps.

LEARN MORE ABOUT AMS FOR SALESFORCE® https://www.riministreet.com/contact-us