Rijksbrede Benchmarkgroep (RBB-Groep) Learn to Achieve
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Transcript of Rijksbrede Benchmarkgroep (RBB-Groep) Learn to Achieve
Rijksbrede Benchmarkgroep(RBB-Groep)
Learn to Achieve
Dutch Benchmark Group
Learning Network in the Public Sector
The Nederlands
June 2005
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Group1 (2002/2003) participants 1. ABP (pension fund for public employees)
2. Dienst Regelingen (national service for the implementation of regulations)
3. Cfi (Central Funding of Institutions Agency, i.e. schools)
4. COA (central agency for the reception of asylum seekers)
5. IB-Groep (student grants and information management)
6. IBS (rental grants)
7. Kadaster (national cadastre, landregistry and mapping agency)
8. Politie Amsterdam (police unit city of Amsterdam)
9. RDW (centre for vehicle technology, approval and information)
10.SVB (administration of pensions, child benefit and social insurance)
Group 2 (2003/2004) participants11. UWV (unemployment benefits)
12. CWI (Centre for Work and Income)
13. Belastingdienst (Tax and Customs Administration
14. DJI (correctional institutions)
15. City ofRotterdam (department of social affairs and employment)
16. City of Zwolle (department of social affairs and employment)
17. LBIO (central agency for maintenance enforcement)
18. CBR (driving test organisation)
Group 3 (2004/2005) participants19. RGD (government Building Agency
20. CJIB (centre for collecting penalties
21. Staatsbosbeheer (forest commission)
22. Rijkswaterstaat (infrastructure, roads and watermanagement)
23. Octrooicentrum Nederland (patent office)
Goals RBB-Groep
Learning from each other: best practices
By learning better performance and innovation
Network with exchange of knowledge and
experiences
Development of employees
(Better) account for commissioners and society
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‘The RBB-Groep is a learning network with the benchmark as an cohesive
factor’
Motto RBB-Groep: ‘Keep it simple’
As much as possible under direct management Low costs From building up to consolidation and improvement Step by step further development of
interorganisational learning4
Results RBB-Groep Results RBB-Groep
More insight in each others functions
Exhange and co-operation
Own initiative, voluntariness and openess
Professional auditpool
Training under direct (own) management
Data (database) and methods: own management
Research with Universities of Groningen / Nyenrode
Enjoying a good reputation
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Developments RBB-Groep Developments RBB-Groep
Improvement and professionalizing instruments
Focusgroups: focus in comparison
Coupling to strategic issues & learning questions of participants
Measuring of the learning curve: who grows fast (learning
potential)
Thematical questions: e.g. integrity, compliance
Urgency of participation line-management by DOING
Enlarge network and co-operation with third parties
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Resultancy-groupsResultancy-groups1. Maintenance of regulations, compliance (Belastingdienst, CJIB, IB-
Groep, LBIO, Dienst Regelingen)
2. Change of behaviour and communication (RDW, COA, LBIO,
Kadaster)
3. Good contacts with clients (LBIO, IB-Groep, RDW)
4. Implementation Plan Do Check Act (IB-Groep, Dienst
Regelingen)
5. From planning to executing (RDW, Kadaster, IB- Groep,Dienst
Regelingen, Rijkswaterstaat)
6. Public affairs (Kadaster, RDW en IB-Groep)
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Relevant networks RBB-Groep Relevant networks RBB-Groep
Universitiy of Groningen
Business University Nyenrode
Institute of Quality and ‘friends of INK’
Ministry of Interior, Finance Department, Program ‘Other Government’
VNO-NCW, organisation of employers
Gartner (ICT)
Chartter Public Accounting
IMAC (Academy for Information-management)
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Challenges / possibilities (1) Challenges / possibilities (1)
Making best practices effective in our organisations,
congruent with our ambitions
Together looking for good practices that not exist yet, e.g.
leadership, policy for careermaking, recruitment and
selection, satisfaction of employees, appreciation by society
Book of Change (governmental organisations and agencies
in the Netherlands)
Processes of participation: citizen / client is actor
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Challenges / possibilities (2)Challenges / possibilities (2)
Exchange and organisation-development on a
thematical way, where we experience bottle-necks: by
resultancy-teams (results and consultancy)
Further co-operation between governmental
organisations, cross-relations
Shared services for development and training of human
capital, shared HR-pool
Shift of borders, also borders of organisations
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Challenges / possibilities (3)Challenges / possibilities (3)
Differences between organisations are a source for
innovation in the RBB-Groep
Learning organisations are able to handle different
questions in the context for operation
Co-operating with other companies makes that we find
out new applications and new ways of working
RBB-Groep creates a platform for definitions of working
realities
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Position RBB-Groep in Dutch societyPosition RBB-Groep in Dutch society
Every year all dutch people older
than 18 have contacts with one
or more of our organisations
Number of clients
125.000Number of employees
RBB I,II and III together
70 miljard, 60% of the expenses
of the state in 2005
(€132 miljard)
Governmental costs and
cashflows RBB I,II and III