Right tool for the job, trust based inspections

Risk based inspectionprogram, use the right tool for the risk?

Ir. Rob van Dorp (Msc)

Inspectorate of environment and Transport

The Netherlands

2 june 2014

Amman conference on inspection reform

Inspectie Leefomgeving en Transport

What to inspect??


What to inspect??

Risk?

Compliance??


The world according to Sparrow:

• Traditional focus inspectorate: Illegal activitys


The world according to Sparrow:

• However there are alsoharmfull activitys


Harmfull

Illegal

Area of harmfull

activitys where

inspectorates have the

autority to act:


Traditional planning of Risk based Inspectios of illegal and harmfull activities

ComplianceLow High

Risk

Low

High


ComplianceLow High

Risk

Low

High

Priority,

Inspections and sanctionsPriority: compliance

assistance

Some random

inspectionsIgnore


However: The risk of non compliance


unwilling willing to improve no need to improve


Acceptable level of compliance (from the perspective of allowable harm)


Acceptable level of compliance (from the perspective of allowable harm)

Remove from

market (breaking

the system)

Inspections and

compliance

assistence

trust based

approach


trust based approach:


Eachother

The system

Trusting:


Uncontrolled system

materials primary production

processproduct

Company

Quality inspections

materials Primary production

process

Company

Qualityinsp.

reworkwastel

Process control

materialen primaire productie

processen

bedrijf Stuursignaal

HerstelAfval

(eind)controle

Quality control


processen


HerstelAfval

(eind)controle

Onderhoud HRM Inkoop Etc.

Sturing

eisen

Interne Audits

Quality assurance


processen


HerstelAfval

(eind)controle


Sturing

eisen

Interne Audits

Trusting the system


Do you trust the system?

• The system has to be up to the task, and so does your inspectiontool!


There is always a system!


Do you trust the system?

• The system has to be up to the task, and so does your inspectiontool!

http://minorinsights.files.wordpress.com/2011/11/orange-juice.jpg



19

There are a number of ways to squeeze an orange!


But is it up to the tasks??

O.K.

http://www.demotix.com/photo/1141690/pushcart-vendor-selling-orange-juice-support-his-family



O.K.

System


Not O.K.System

http://en.wikipedia.org/wiki/File:Factory_1.png



Not so 9001System




24

Might be O.K.

System




So what to inspect to ensure safe orange juice??




26

O.K.

Might not be

O.K.

??

Inspection Tool




• 1 carton of orange juice: 20 oranges

• 24 for hours of production

• 120 bottles a minute (500.000 a year)

Quality control:

Filters

Sample testing

Proces monitoring

Pasturisation




So how to inspect?

Might not be

O.K. by itself

Inspection Tool

Might be O.K.

??




What to inspect!


Level of inspection tool

Level of development of

the company

Level of development of the company Level of inspection tool

Uncontrolled process Product inspections

Quality inspections Process monitoring

Process control Inspections on supporting systems

Quality control Audits

Quality assurance System inspections

Quality system Information exchange and partnership


Level of inspection tool

Level of development of the

company

development of paper

systems

Inspection burden

What if the levels do not match


Trusting eachother: Pre conditions for a trust based approach

• Trust Rule 1: Make contact personal

• Trust Rule 2: Define common goals

• Trust Rule 3: Set the right example

• Trust Rule 4: Build trust with sensible rules

• Trust Rule 5: Share responsibility and trust

• Trust Rule 6: Stay on course and keep calm,

• even when things go wrong

• Trust Rule 7: Rely on informed trust, not on blind trust

• Trust Rule 8: Be mild on mistakes but crush abuse

• Trust Rule 9: Dare to experiment and learn from experience


Example:

De praktijk


• Family company

• Started in 1920

• Transports all over the world

• 1000+ employees

• Tanktransport, tank cleaning

De praktijk


policy

•Improvement•Openness•Respect•Humour

•Initiative•Engagement•Togetherness•Carrying out what we have agreed

Our Values

Our Values

De praktijk



processen


HerstelAfval

(eind)controle


Sturing

eisen

Interne Audits

De praktijk


What did we do?


Thank you for listening,

• Rob van Dorp

• +32704563273

• [email protected]

Right tool for the job, trust based inspections

Government & Nonprofit

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