Celebrating 30 Years of Service

Independently Owned and

Operated since 1984

Introductory Words

“We believe that customer satisfaction can only be achieved through

reliable, efficient service.The service we render is an integral part of the

transportation industry. We have trained personnel on call 7 days a

week, 24hours perday, ready topromptly respond toyour call”.

- Louwrens J Riekert

Exceptional Service When You Need It Most

Introductory Words

Rieks Towing strives to provide their customers or their customers with the necessary towing andrecovery services/ facilities for vehicles that may have been mechanically disabled through accidentor mechanical failure.

We are therefore proud of our reputation and standards of professional, quality care and commitmentthroughout every Rieks Towing Branch.

Rieks Towing (Pty) Ltd currently has a Level 3 B-BBEE Score with a Procurement RecognitionLevel of 110%, as rated by a verified agency for the period March 2014 – March 2015.

We are proud to be celebrating our 30th Birthday this year and furthermore exceptionally proud to beIndependently Owned and Operated. We couldn’t have done it without our customers’ support.Rieks Towing would like to thank each and every client for their loyalty throughout the years. Wesincerely appreciated each and every client.

If we can be of any further assistance to you at all, please do not hesitate to contact us.

ASSURING YOU OF OUR BEST SERVICES AT ALL TIMES.

THE COMPANY

History & Infrastructure

The company was established in 1984 by the Managing Director, Louwrens J Riekert, as an one

man operation and has had a steady growth throughout the years.

Rieks Towing first started operating with:

International Trans Star 25 Ton Recovery Unit

Scania 16 Ton Recovery Unit

Isuzu Car Carrier

Chevrolet Pick Up

Exceptional Service When You Need It Most

History & Infrastructure

Rieks Towing has since expanded to one of the leading towing and recovery contractors in SouthernAfrica. Rieks Towing has done various interesting and non-conventional recovery jobs ranging fromairbag recoveries, moving a Dakota Airplane from OR Tambo International to Wonderboom Airport, tohelping vets rescue a 7 ton Elephant and Rhino and transporting Former US Pres. Bill Clinton’s Vehiclefrom Kasane to Gaborone.

Numerous awards have been awarded to Louwrens Riekert, but some of the more recent awardsinclude:

In 2009 Louwrens J Riekert was inducted in the International Towing and Recovery Hall of Fameand Museum (http://internationaltowingmuseum.org/hall_of_fame/louwrens-riekert/).

In 2010 received the Medium Duty Donnie Cruse Memorial Award for excellence in servicepresented by the American Towman Magazine and WreckMaster.

Department Contact Details

Rieks Towing currently operates from eleven locations:

Pretoria (HQ) 012 546 0382

Johannesburg (West Rand) 011 957 3469

Johannesburg (East Rand) 011 866 6374

Polokwane 015 293 2487

Secunda 017 638 0947

Durban (Pinetown) 031 701 6699

Harrismith 058 622 1877

Rustenburg 083 553 5435

Lephalale 084 254 5522

Alrode 011 040 0881

Beaufort West 079 507 1594

Please visit www.riekstowing.co.za/branches for a complete list of our branch contact detail.

NATIONAL NUMBER 08610 RIEKS | 08610 74357

New

Branches

What We Specialise InThe primary field of Rieks Towing’s operations revolves around the retrieval of broken down or accident

vehicles.

Additional to towing and recovery services, Rieks Towing also offers a specialised transport division

which caters for the transport of earthmoving equipment, cranes, agricultural equipment etc. This line of

business has only been pursued to assure better equipment utilisation and consists of less than ten per

cent of our annual turnover.

All services rendered in terms of this agreement will be performed within the scope of the predetermined

procedures and guidelines.

Recovery Training

Rieks Towing spends a lot of time and resources on in-house training, as well as the attendance

of recovery schools and seminars in the United States. Personnel at operator level are also

included in this program.

Rieks Towing uses some of the best equipment available and this combined with a dedicated

team of trained personnel provides a professional recovery and towing service to any concern

that needs to take care of their towing problems in an efficient manner.

Equipment StandardRieks Towing operates a fleet of recovery vehicles to attend to any vehicle related problem. Thisfleet consists of various recovery units, ranging from ten to seventy-five tons, towing vehiclesequipped with under reach lifting equipment, tractors and low-bed trailers as well as transportersand an air cushion recovery unit.

The high standard of equipment and high level of maintenance of these units were one of the keyfactors when Sasol nominated Rieks Towing as their preferred towing contractor for the towingand recovery of their commercial fleet. The equipment of Rieks Towing (Pty) Ltd is upgradedon a regular basis to ensure that clients benefit from the latest technology available in the towingindustry.

Response Time

Rieks Towing will not commit our self to a set reaction time, but would commit our self to take

immediate action on any accident. This would ensure that the incident will enjoy our highest

priority and the correct personnel and equipment are dispatched with a matter of urgency. Within

one hour, excluding travel time, from the time that the call was placed, Rieks Towing can have

personnel at the scene of the incident from our nearest depot. Rieks Towing will normally be at

the scene of the incident before authorities have concluded their investigation and declared the

area safe.

We are also using a short message service system which will notify you, the client, when a unit is

dispatched to the scene, arrives at the scenes, the progress of the recovery and is done with the

incident. This service is provided at no extra cost.

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Cooperation With Local Authorities

A good working relationship is maintained between Rieks Towing and all the local authorities in

the areas where we operate. Although some of the local authorities would prefer to support the

local operators in the area, it has never been a problem to get their support and cooperation once

they realised that the services has been called for by the owner/ insurer of the vehicle involved in

the incident.

Exceptional Service When You Need It Most

Subcontractors Rieks Towing utilises the services of subcontractors in most major towns where we do not have

branches to supply towing services to our customers at the rates as per Rieks Towing agreement.

The use of this service enables the customer to have better control over the management of the

fleet as one service provider takes the responsibility of that aspect for the whole fleet.

Approved service providers as subcontractors are available in the following areas:

Bloemfontein Cape Town East London

Ermelo George Middelburg

Nelspruit Pietermaritzburg Port Elizabeth

Zeerust Welkom Upington

This service can be extended to other areas as well. Where the service of a subcontractor is

needed, the instruction will be given to Rieks Towing Head Office. Rieks Towing Head Office is

responsible for processing the call and communicating with the subcontractor.

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Hazchem Clean Up

Should the need arise for Hazmat cleaning at a scene, Rieks Towing normally contracts Sasol

Accredited Oil and Pollution Control Company, Spill Tech. Because we consider ourselves

specialists in the field of Towing and Recovery and because Hazchem Cleaning is a specialised

field in itself, Rieks Towing utilises the services of Spill Tech, which offers a variety of

Specialised Services in this regard.

Exceptional Service When You Need It Most

Specific Procedures

Certain procedures were put in place to ensure consistent uniform service throughout. The

procedure relating to the operators or service being provided are available as a separate

document and can be provided on request.

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Accident Reports

A written report can be submitted on every accident. Photographs are usually taken (conditions

permitted) and included in the report. Typically the report contains:

Information about the area where the accident happened (Photographs, schematic illustration

etc.);

Information regarding the damage to the vehicle and load;

Arrival, recovery, labour and departure times; and

Any other relative information.

Reports are supplied on request of the customer at cost.

Exceptional Service When You Need It Most

Environmental, Health & Safety

At Rieks Towing we are dedicated to ensuring that the safety and health of employees,

customers, communities and the environment. It is our policy to assure the Environmental,

Safety &Health integrity of our activities, processes and facilities at all times and all places. We

are committed to comply with all applicable laws, regulations and other requirements and will

implement programs and procedures to assure compliance.

We will employ management systems and procedures specifically designed to prevent activities

and other conditions that pose a threat to human health, safety or the environment. We minimise

risk and protect all persons working for and/or on behalf of Rieks Towing and the community in

which we operate by employing safe technologies and operating procedures, as well as being

prepared for any potential emergency.

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Environmental, Health & Safety

We will further communicate our commitment to Environmental, Safety &Health to all persons

working for and on behalf of Rieks Towing and all interested parties. We will solicit their input

in meeting our Environmental, Safety &Health goals.

We seek opportunities to continually improve our Environmental, Safety &Health system and

performance and use these opportunities as a guide in setting objectives and targets. The

Environmental, Safety &Health policy is to be evaluated and reviewed at least annually to ensure

relevance and suitability to operation.

A copy of the Rieks Towing Environmental, Safety & Health File is available on request.

Exceptional Service When You Need It Most

COMMERCIAL

B-BBEE Status

Rieks Towing (Pty) Ltd currently has a Level 3 B-BBEE Score with a Procurement Recognition

Level of 110%, as rated by a verified agency for the period March 2014 – March 2015.

Please visit http://www.riekstowing.co.za/about-us/bee-status to download our latest certificate

or contact our office for a copy.

Exceptional Service When You Need It Most

Promotion of Access to Information

Since the 22nd of March 2012, Rieks Towing (Pty) Ltd adheres to the Promotion of Access to

Information Act (PAIA) which requires all Private Bodies in South Africa to prepare, lodge and

publish a PAIA Information Manual registered with the South African Human Rights

Commission.

Requests for a hardcopy or any other information regarding PAIA can be sent to the Deputy

Information Officer, Ilzé Riekert, at email: ilze@riekstowing.co.za or fax: 086 714 3065.

Alternatively, softcopy format manual can easily be downloaded at

http://www.riekstowing.co.za/about-us/bee-status.

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Environmental Awareness

As a leader in our industry, it is of the utmost importance to Rieks Towing to be environmentally

responsible. At Rieks Towing we recycle 100% of our cartridges and approximately 75% of our

paper used. Rieks Towing also supports the recycling of all used electronics such as cell phones,

used and irreparable computers at our nearest recycling depots.

Exceptional Service When You Need It Most

Insurance

Information about insurance details can be obtained from Margaret Swiegers, FNB Insurance

Brokers.

Telephone: 012 423 9720

Cell phone: 082 323 3903

E-mail: margaret.swiegers@fnb.co.za

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Statutory Liabilities

Rieks Towing constantly endeavours to comply with all known statutory liabilities and is

committed not to act wilfully in a manner that would contravene any of our obligations in this

regard.

Exceptional Service When You Need It Most

References

Rieks Towing has several commercial customers who have been loyal to Rieks Towing for over a

decade. Rieks Towing is a preferred service provider for many well-known companies and we

are approved by most insurance companies.

If you require a list of past work done by Rieks Towing or any other commercial references,

please contact our Head Office.

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GENERAL

Rieks Towing acknowledges the fact that the customer has the privilege to decide

where they want to place their business and since the only commodity that the

company can sell is service, this company has set out to achieve a customer

satisfaction level that any company can be proud of.

The success of Rieks Towing can be attributed to the personnel of the company who

realise that the prosperity of the company is dependant of the quality service they

provide to the customer.

Please contact Ilzé Riekert for any further information or any enquiries at

ilze@riekstowing.co.za

NEED A TOW... CALL A PRO!! ®