Riding the Web Tide A Practical Approach to Institutionalizing Project Management Riding the Web...

Riding the Web TideRiding the Web Tide A Practical Approach to InstitutionalizingA Practical Approach to InstitutionalizingProject ManagementProject Management

Riding the Web TideRiding the Web Tide A Practical Approach to InstitutionalizingA Practical Approach to InstitutionalizingProject ManagementProject Management

BostonSPIN

Webmaster:Webmaster:Ray TangRay TangProject ManagerE-mail: [email protected].: 781- 487-1937

TheProjectModel

TheProjectModel

Copyright © 1998 Electronic Data Systems Corporation. All rights reserved.

Presenters:Presenters:Terie RixmanTerie RixmanDirector - Wireless Resource CenterE-mail: [email protected].: 781- 487-1429

Unmesh GundewarUnmesh GundewarProgram Manager - SEPGE-mail: [email protected].: 781- 487-1637

Total: 28 slides

PowerPoint slideshow (total 28 slides), click to advance to next slide.

Riding the Web Tide - A Practical Approach to Institutionalizing Project Management Copyright © 1998 Electronic Data Systems Corporation. All rights reserved. (10/98) 2 of 28

AgendaAgendaAgendaAgenda

Introduction Issues in Deploying Project Management Processes An Unconventional Approach Web Site

• Objectives

• Design Principles

• Contents

• Demo / Design Walkthrough Results and Benefits Lessons Learned Summary


The Communications Industry Group (CIG)The Communications Industry Group (CIG)The Communications Industry Group (CIG)The Communications Industry Group (CIG)


The Wireless DivisionThe Wireless DivisionThe Wireless DivisionThe Wireless Division

Enjoyed tremendous business growth

Metrics in decline Implementing process improvement

and project management to meet business goals

Process improvement efforts• Performed assessments and gap analysis• Established the organization

(PMO, SEPG, PA, KPA Teams)

• Developed PM Guide & PM Workbook

• Provided training

Products & ServicesSystems Integration

Clearing HouseBilling Services

Outsourcing


Issues in Process Deployment and Issues in Process Deployment and Institutionalization of Project Management Institutionalization of Project Management Issues in Process Deployment and Issues in Process Deployment and Institutionalization of Project Management Institutionalization of Project Management

Lacking synergy

Training resource intensive

A moving target (changes of processes, staff turnover)

Lacking communication

Project managers facing difficulties applying processes and templates systematically


An Unconventional Approach An Unconventional Approach An Unconventional Approach An Unconventional Approach


An Unconventional Approach - An Unconventional Approach - The WebThe Web An Unconventional Approach - An Unconventional Approach - The WebThe Web

Provides a central place to present and communicate processes, changes

Ease of access and online/hypertext link capability reduces the need for formal training

Online central repository eliminates the issue of moving target

Central/single media improves communication


An Unconventional ApproachAn Unconventional ApproachAn Unconventional ApproachAn Unconventional Approach

The approach:

Build a Process Repository

Build a web site to deploy PM processes and institutionalize project management

Adopt mentorship approach to help project managers get started


Objectives of Building the Web Site Objectives of Building the Web Site Objectives of Building the Web Site Objectives of Building the Web Site

To facilitate access to a process repository

To substitute/eliminate formal training of processes

To communicate progress and promote new processes and changes

To improve communication

To support institutionalization and promote Project Management and Process Improvement


Design Principles of the Web Site Design Principles of the Web Site Design Principles of the Web Site Design Principles of the Web Site

Facilitate access to processes

Process documents easy to find, well presented, and easy to follow

Contents support institutionalization

Information well organized, easy to find, and without boundary

Easy to navigate

Fresh, fun, and interesting


Contents of the Web Site Contents of the Web Site Contents of the Web Site Contents of the Web Site

Process Deployment Update Assessment Hall of Fame Conferences Coming Events Cool Sites Contacts Feedback Site Info Archives

Process Repository• Processes

• Procedures

• Guidelines

• Templates

• Examples

• Policies

• Standards

Change Requests


Design of the Web Site Design of the Web Site Design of the Web Site Design of the Web Site

Web Site Demo Web Site Demo The demo session has been replaced by the following 8 slides.


Design of the Web SiteDesign of the Web SiteDesign of the Web SiteDesign of the Web Site

Highlights Information grouped and site structured for easy access/search Navigation bar, no dead end pages, no frames Free-forms design instead of fixed image map Photographs & animated GIF’s to make site fun and interesting Abstracts and graphics to link to full stories & process

documents Frequent update of Web site Link to other Intranet/Internet sites Feedback to facilitate 2-way communication


Design of the Web Site - Design of the Web Site - (Process Repository)(Process Repository)Design of the Web Site - Design of the Web Site - (Process Repository)(Process Repository)

Process Repository Provides flexible and multiple searching

capability (by business function, document types, keywords, The Project Model)

Adopted SEI Process Framework as a standard for organizing and presenting process documents

Hypertext Link to X-Link and integrate all related process documents

Online change requests for continuous improvement

TheTheProjectProjectModelModel



The Project Model The Project Model ((e.g.e.g.. . The Define Phase)The Define Phase) - - Links to Links to Standards, Processes, Guidelines, Templates, & ExamplesStandards, Processes, Guidelines, Templates, & ExamplesThe Project Model The Project Model ((e.g.e.g.. . The Define Phase)The Define Phase) - - Links to Links to Standards, Processes, Guidelines, Templates, & ExamplesStandards, Processes, Guidelines, Templates, & Examples




Results & BenefitsResults & BenefitsResults & BenefitsResults & Benefits

Resources required for developing and delivering training significantly reduced

Processes are always current On-going support cost and traveling cost

reduced Increased awareness of processes and PM

practices Improved communication Project managers are more confident and

focused on PM Increased quality and consistency in project

deliverables

Quality

ConfidentConfident


New TrendsNew TrendsNew TrendsNew Trends Customer Satisfaction Index (CSI) improved

1996 4.86 (scale: 1 - 7)1998 5.80+20% improvement

Employee Satisfaction Index (ESI) improved1996 4.63 (scale: 1 - 7)1998 5.52+26% improvement

Software quality improved (project metrics & CMM assessment results)

1998 -51% reduction in software defects

Project management becoming transparent

The intranet/web becoming a major source for information

SoftwareQuality

PMPMPMPM


Lessons LearnedLessons LearnedLessons LearnedLessons Learned

Define your Business Goals

Evaluate whether the Web Approach can help you meet your business goals

Define the Objectives for building the web site

Design based on the objectives

Start Simple

Get the People in the organization involved

Manage the implementation like a project


SummarySummarySummarySummary

The web approach is a practical and strategic approach for institutionalizing project management

Our organization is committed to maintain the web sites

Our plan is to extend the functionality of the web site to link to Project Webs in the future


Sit back, relax, enjoy the ride...

WEB TIDEWEB TIDEWEB TIDEWEB TIDE

Riding the Web TideRiding the Web Tide A Practical Approach to Institutionalizing Project ManagementA Practical Approach to Institutionalizing Project ManagementRiding the Web TideRiding the Web Tide A Practical Approach to Institutionalizing Project ManagementA Practical Approach to Institutionalizing Project Management

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Riding the Web Tide A Practical Approach to Institutionalizing Project Management Riding the Web...

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