Ride and Prejudice - Berkeley Law...Airbnb realizes that becoming a more diverse company will make...
Transcript of Ride and Prejudice - Berkeley Law...Airbnb realizes that becoming a more diverse company will make...
![Page 1: Ride and Prejudice - Berkeley Law...Airbnb realizes that becoming a more diverse company will make it a stronger company. Airbnb wants to ensure its workforce is more diverse and has](https://reader034.fdocuments.us/reader034/viewer/2022042316/5f0519337e708231d4114151/html5/thumbnails/1.jpg)
Ride and PrejudiceDesign and Bias on Peer-to-Peer Platforms
Karen Levy Solon BarocasCornell University Microsoft Research
![Page 2: Ride and Prejudice - Berkeley Law...Airbnb realizes that becoming a more diverse company will make it a stronger company. Airbnb wants to ensure its workforce is more diverse and has](https://reader034.fdocuments.us/reader034/viewer/2022042316/5f0519337e708231d4114151/html5/thumbnails/2.jpg)
how might platform design strategies mitigate or exacerbate user-to-user biases?
![Page 3: Ride and Prejudice - Berkeley Law...Airbnb realizes that becoming a more diverse company will make it a stronger company. Airbnb wants to ensure its workforce is more diverse and has](https://reader034.fdocuments.us/reader034/viewer/2022042316/5f0519337e708231d4114151/html5/thumbnails/3.jpg)
![Page 4: Ride and Prejudice - Berkeley Law...Airbnb realizes that becoming a more diverse company will make it a stronger company. Airbnb wants to ensure its workforce is more diverse and has](https://reader034.fdocuments.us/reader034/viewer/2022042316/5f0519337e708231d4114151/html5/thumbnails/4.jpg)
a concept map of platform strategies that can mitigate or exacerbate user-to-user bias
based on review of ~40 platforms across multiple contexts
informed by research on online community regulation
![Page 5: Ride and Prejudice - Berkeley Law...Airbnb realizes that becoming a more diverse company will make it a stronger company. Airbnb wants to ensure its workforce is more diverse and has](https://reader034.fdocuments.us/reader034/viewer/2022042316/5f0519337e708231d4114151/html5/thumbnails/5.jpg)
company-level diversity + inclusioncommunity compositioncommunity policies + messagingprompting + primingmatching, searching, sorting, filteringpresentation + authentication of personal informationreputation, reliability, ratingsdata quality + validationreporting + sanctioningmeasurement + detection
![Page 6: Ride and Prejudice - Berkeley Law...Airbnb realizes that becoming a more diverse company will make it a stronger company. Airbnb wants to ensure its workforce is more diverse and has](https://reader034.fdocuments.us/reader034/viewer/2022042316/5f0519337e708231d4114151/html5/thumbnails/6.jpg)
company-level diversity + inclusion
![Page 7: Ride and Prejudice - Berkeley Law...Airbnb realizes that becoming a more diverse company will make it a stronger company. Airbnb wants to ensure its workforce is more diverse and has](https://reader034.fdocuments.us/reader034/viewer/2022042316/5f0519337e708231d4114151/html5/thumbnails/7.jpg)
community policies + messaging
![Page 8: Ride and Prejudice - Berkeley Law...Airbnb realizes that becoming a more diverse company will make it a stronger company. Airbnb wants to ensure its workforce is more diverse and has](https://reader034.fdocuments.us/reader034/viewer/2022042316/5f0519337e708231d4114151/html5/thumbnails/8.jpg)
matching, searching, sorting, filtering
![Page 9: Ride and Prejudice - Berkeley Law...Airbnb realizes that becoming a more diverse company will make it a stronger company. Airbnb wants to ensure its workforce is more diverse and has](https://reader034.fdocuments.us/reader034/viewer/2022042316/5f0519337e708231d4114151/html5/thumbnails/9.jpg)
presentation + authentication of personal information
![Page 10: Ride and Prejudice - Berkeley Law...Airbnb realizes that becoming a more diverse company will make it a stronger company. Airbnb wants to ensure its workforce is more diverse and has](https://reader034.fdocuments.us/reader034/viewer/2022042316/5f0519337e708231d4114151/html5/thumbnails/10.jpg)
reputation, reliability, ratings
![Page 11: Ride and Prejudice - Berkeley Law...Airbnb realizes that becoming a more diverse company will make it a stronger company. Airbnb wants to ensure its workforce is more diverse and has](https://reader034.fdocuments.us/reader034/viewer/2022042316/5f0519337e708231d4114151/html5/thumbnails/11.jpg)
data quality + validation
![Page 12: Ride and Prejudice - Berkeley Law...Airbnb realizes that becoming a more diverse company will make it a stronger company. Airbnb wants to ensure its workforce is more diverse and has](https://reader034.fdocuments.us/reader034/viewer/2022042316/5f0519337e708231d4114151/html5/thumbnails/12.jpg)
big thanks to our research team!Jevan Hutson, Jessie Taft, Olivia Wherry