Richard HarperAnna, TX 75409

Cell 469.288.3460 Website: http://richardalanharper.com Email: rick.harper@outlook.com

Training and Development Specialist

Ability to quickly analyze, develop and implement solutions while building positive relationships that lead to team achievements. Comprehensive experience in training new hire classes for customer service and technical support; administration and implementation of continuous training; development of web based training tools; development of simulators and emulators using Captivate, Flash, Illustrator, and Dreamweaver; design, development, and implementation of learning programs including learning timeline and course measurements and evaluation. Key areas of responsibility include team lead on development and implementation process. Soft Skills: Supervisory and management experience Evaluation and enhancement of course content Classroom and distance learning delivery Evaluation and enhancement of testing procedures

Technical Skills: Adobe CC, Adobe Captivate, MS Office Professional, MySQL, HTML, JavaScript, Flash, ActionScript, Articulate

EDUCATION

Colorado Technical UniversityBachelor of Science Information Technology Graduating Dec. 2015156 Hours Completed - 3.97 GPADean's List, Chancellor's ListCoursework: IT, Project Management, Ethics, Behavioral Sciences

VOLUNTEER WORK

Cottonwood Creek Baptist Church Allen, TX.Computer Graphics- Worship and Arts Tech TeamVacation Bible SchoolFun with the Son (Distribution of School Supplies)

Association MembershipAssociation for Talent Development

PROFESSIONAL EXPERIENCE

TELVISTA, INC. Dallas, TX.

Training Specialist 2012 – Present Conduct new hire training classes for Verizon contractExceeded 2014 retention goal Agents exceeded in 4 of 6 KPI 2014 goals Supervisor to Training LeadsManage and develop Training Leads to achieve their training certificationsDirect and supervise their contribution to team goals Leads exceeded retention goals for classes they facilitated

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Training Specialist- continuedProvided support to team and manager on significant process improvements, activities and implementations including:

Reporting team metricsWeekly team schedulingSupervisor on Duty, covering client and internal calls during manager’s PTO

Facilitating client required training for new hire and floor associates; spearheading administration and tracking to completionDevelopment of and implementation of Class Ranking SystemDevelopment and implementation of new web based testing process, which improved efficiencies to compensate for reduction in training staff headcount, while increasing the amount of content covered by Verizon FiOS studentsDeveloped tool simulators, job aids for new processes, and SharePoint knowledgebase site for new contract

Cottonwood Creek Baptist Church Allen, TX

Facilities 2011 – 2012Supported Church StaffBuilding SecurityEvent Set-UpLight Maintenance

Hatton Security, Greeley, CO

Division Manager 2005 – 2010Responsible for overall success of Electronic Systems Division Developed department, hired personnel, trained personnel, led process and tools implementation; reported results and initiated process improvementsDeveloped marketing strategiesEvaluated and purchased equipment, tools, and inventoryAssembled and tested Windows XP, Vista and Windows 7 PC based DVR systems for CCTV systemsInstalled, programmed, and tested software for card access systems

Real Horse Productions, Colorado Springs, CO Sole Proprietor 1990 - 2005Managed company training horses and people in horseback riding skills.Worked closely with clients in training and developmentConducted horsemanship clinicsPerformed in local and national competitionsProduced an internationally distributed video, “Relationship Based Horsemanship”Developed and maintained a horse-training website that was ranked number 1 by search enginesAuthored a series of published articles and had articles posted on websites internationallyLectured at Colorado Association of Certified Veterinary Technicians state convention and Certified Horsemanship Association's national convention

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