RIBA Enterprises – an introduction Richard Waterhouse – Chief Executive.
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Transcript of RIBA Enterprises – an introduction Richard Waterhouse – Chief Executive.
Vision and mission
Company vision To maximise sustainable profit growth for the RIBA, by being the recognised experts on information in the construction, architecture and built environment sectors
Information end users (specifier) marketTo be the market leading provider of information management products and services in the UK, providing expert technical information, specification support, and document management tools to all those working in the built environmentAdvertising (manufacturer) marketTo be the first choice provider of advertising opportunities for customers seeking to promote to professionals within the construction information users market
Retail (bookselling and publishing) marketTo satisfy all the retail needs of professionals within the UK construction industry and to be the leading publisher and re-seller of books, contracts and forms to the architecture, design and built environment market
Recruitment marketTo be consistently ranked above our competitors as a provider of an ethical and high quality recruitment service to the architecture and related professions
Key statistics
Current turnover: £18.3m (2006) £19.6m (2007)Current profit: £2.07m (2006) £2.61m (2007)Margin: 11.2% 13.3%
Staff employed: 250 262
Offices: London (Bonhill Street), Newcastle and Newark
Bookshops: London (Portland Place and Chelsea Harbour)Manchester, Birmingham, Liverpool, Belfast
RIBA structure
RIBA Council
RIBA Trust
RIBAHoldings Board
RIBAProfessional Services
RIBAEnterprises
MembershipPracticeEducationRIBA Regions
Not for profit
RIBA LibraryAwards (Stirling)Public promotionLecture series
Charity
Info. End usersAdvertisersRetailRecruitment
Trading Company
RIBA structure
RIBA Council
RIBA Trust
RIBAHoldings Board
RIBAProfessional Services
RIBAEnterprises
MembershipPracticeEducationRIBA Regions
Not for profit
RIBA LibraryAwards (Stirling)Public promotionLecture series
Charity
Info. End usersAdvertisersRetailRecruitment
Trading Company
RIBA Enterprises structure
RIBA EnterprisesBoard
Specifier / ManufacturerMarkets
RetailMarket
NBSSpecification
NBSInformation
RIBAAdvertising
IHS / NBSJV
RIBABookshops
RIBAPublishing
RIBAAppointments
Specifier / Manufacturer market
Bookselling / Publishingmarket
RecruitmentMarket
Executive Management Team
RecruitmentMarket
RIBA Enterprises structure
RIBA EnterprisesBoard
Specifier / ManufacturerManagement Team
RetailManagement Team
NBSSpecification
NBSInformation
RIBAAdvertising
IHS / NBSJV
RIBABookshops
RIBAPublishing
RIBAAppointments
Specifier / Manufacturer market
Bookselling / Publishingmarket
RecruitmentMarket
Executive Management Team
RecruitmentMarket
RIBA Enterprises structure
Specifier / ManufacturerMarket
NBSSpecification
NBSInformation
RIBAAdvertising
NBSLearning Services
NBS Building
NBS Eng. Services
NBS Landscape
NBS Scheduler
NBS South Africa
NBS Contract Admin
NBS Building Regs
NBS OLI
NBS Perspective
NBS Training
NBS Seminars
NBS LearningChannels
RIBA Product Selector
RIBA CPD
NBS Plus
RIBA Mail
IHS / NBSJV
CIS UK
CIS Ireland
CIS Middle East
CIS Hong Kong
CIS for NBS Building
Markets, customers and competition
Industry forecasts:- Markets are looking unsteady
- Housing is in crisis
- Commercial and health also in decline
- Industrial, leisure and education sectors still growing
- Industry confidence at its lowest position since 1992
- Buoyed by the Olympics in 2012 and through international working
Markets, customers and competition
The Market: ContractorsEarly 2008 - 112 Contractors prosecuted for Competition infringement
Changes in procurement as a result?
Competition: BarbourBarbour have exited the specification market
They have withdrawn their information (standards and regulatory) delivery tool
Focussing on product information and health and safety
Markets, customers and competition
Understanding customers:
Customer strategy
Development of our customer management strategy
- customer profiling
- customer segmentation
- targeted management based on current and future value
CRM investment
- investigation of the ‘gold standard’ and business requirements
- plan for investment – one system or many?
- delivery programme
Markets, customers and competition
NBSWebsite
Product Selector
Internet
RIBA BooksWebsite
Technical Information
ProductInformation
Document Book Info
JobsAdverts
AppointmentsWebsite
Information bulletin emailed to customers
CustomerFinance system
MN / NBS sales leads
RIBA Mail sales
Content links to websites
Websites provide interaction and registration for other emails
Increase in Database helps sales
Single Customer Database
Bookshop sales
PS Distribution
Markets, customers and competition
Current CRMs
Information End Users Retail customers RecruitmentAdvertisers Central
Markets, customers and competition
Information End Users Retail customers RecruitmentAdvertisers Central
New CRM ?
Information End Users Retail customers RecruitmentAdvertisers Central
Markets, customers and competition
New CRM
Data layer
Products and services – NBS Perspective
Launch of NBS Perspective
- developed with ARUP
- launched in April
- information management tool for the whole industry
- supports multiple (200+) file viewing and red-lining
- provides simple document exchange
- introduces ‘web-courier’ for information exchange
Provides the ‘stickiness’ needed to encourage our customers to use NBS every day
Could be developed for hosting and archiving
Products and services – NBS Perspective
Briefing / Employer’s Requirements / outline
spec
NBS Building/ Services/
Landscape etc
NBS Scheduler / Ref spec/ Contract cost planner and
controller
Preliminaries Design Guidance/ Shortcuts
Building Regs Guidance
Regulatory and Standards info
Product info
Specification Guidance
Project Design And Documentation
Project Admin
Project data
QA management
Search engine
Office cost control
3rd party CAD systems
Project Extranets
NBSWebsite
Office Library Index
Product Selector
IHS j.v (CIS and Key4)
Internet
RIBA BooksWebsite
Products and services
Development of Learning Services
Requirement for CPD – continuing professional development
Need to co-ordinate learning activity – books, training, CPD and seminars
Acquisition of ‘Learning information’ under our Learning Services concept
- recently acquired a TV production company
- includes approx 400 technical videos, delivered on CD, DVD and online
Channels for:
- Architects, Surveyors, Engineers and Planners
http://www.thenbs.com/products/nbsChannels/index.asp
Products and services
NBS Building launched in South Africa
- developed with Davis Langdon and Klassidex
- launched in April 2008
New contractual formats launched
-RIBA Agreements
- client engagement of an architect
- Updated to latest legal position
- CIC Consultants Contract
- multi-disciplinary contract engagement forms
- defines roles of the parties at each project stage