a.*"!':z;Soutlr Bangla AgricultureAncl Cornrnerc€ Bank Li rn itecl

Problern 6r Incident

REQUEST rOR PROPOSAL (RFP)On

Sanctiorr ScreeningSoftware

and

Managerrrent Softvvare

April 19, 2015

Issued Blt

South Bangla Agriculture & Commerce Bank Ltd.

lnformation'l'r'chnology Division

Head Office

Sunmoon Star Tower (Level- 101

37, Dilkusha C/A, Dhaka-1000.

ffiRFP for sqnction Screening & Problem/tncident Manqgement software//SBAC Bqnk

stqTq 5c' u tl"r Eangll.rl\ 8-!c! C'(}fl-N !-nerce

Agricult!ireg;r rn l< Li t-n ire{-t

I/ 7. Executive Summary

Bangladesh Financial Intelligence Unit (BFIUI of Bangladesh Bank (Central Bank of Bangladeshl

instructed all the Scheduled Banks and Financial Institutions of Bangiadesh to follolv thecompliance of Freezing Accounts of listed lndividuals or Institutions and 0ther issues under thcSanction List of different Resolutions of United Nations Security Council. According to such

statutory requirement, South Bangla Agriculture & Commerce Bank Ltd. ISBAC Bank] intencls toimplement Sanctions Screening Software/System integrating with our Core Banking Soltwareto uphold its technological advancement.

Besides, as per Bangladesh Bank's Guideline for ICT Security ol Banks and Financial Institutions

[FI], ICT functions and operations of a Bank rnust be managed efliciently and effectively, In linewith this Guideiine, we require a Software to log the information system related problerns and

incidents raised by branches and divisions of Head 0lfice. It is needcd to keep track of theproblems and will help to assign the issue to a concerned person to get a quick, effective and

orderly response. As a result, Problem findings and action steps taken during the problernresolution process shall be documented and it will also facilitate to review and monitor thein(idents etc.

ln this regard, SBAC Bank Ltd. is going t0 procure a robust Sanctions Screening and

Problem/l ncident Management Software which will be able to meet all the necessary

requirements to remain compliant.

2. About SBAC Bank Ltd.

South Bangla Agriculture & Commerce Bank Ltd. is one of the new generation Contmercial

banl<s in Bangiadesh which inaugLrrated its operation in 2013. It is the fast growing and

technologically advanced bank among its competitors.

llegistered Name

Corporate H ead Oflice I

No. of Branches :

No. of overseas Branches :

No. of Employee :

South Bangla Agriculture & Commerce Bank Limited37, Dill<usha C/A, Dhaka.

34 fThirty Four)No

Over 500

3. Existing Core Banking Software

Currently SBAC Bank Ltd. is in use of the following Software/System:

SoftwareCatesorv

Software Name Vendor Name OS/Platform Database

Core BankingSvstem fCBSI

T24 (R12) Temenos H P-I JX jBase

RFP for Sanction Screening & Problem/ncident Manqgement Sot'tware//SBAC Bqnk 2 of s

5s !..r t l'r Eang l.a Agri€u!tureSncl_fo:lnl:""-* ??lk l-i T i::{

NB: Participating Vendor has to tal<e full responsibility to interface and handshake with the

above mentioned CBS.

4. Scope of Work

There is a sct of questions (especially for Sanction Screening Software) attached as

Annexure#1 with this RFP by which the SOW (Scope of Work) will be defined. Participanis.are recluestecl to put their answers/status in the column named "Response" and use thecolumn name "Describe in Details" for any comments. In case ofany new development that isnot currently available in the Software, please mention approximate time to deliver thesolution, Based on the answer/status of these requirements/SOW, the proposals wili beevaluated. In order to lill up the tabular format questionnaire, use the following legends:

Y - Facility already existsA - Agreed to provide on developmentN - Not supported

5. Customers & Accolades

. Please list some prominent existing customers of the offered product and their contactinformation along with a scale ol implementation [e.g. volume of transactions processed,benchnrarl<, etc.]. Are there benchmarl<s available for your product?

. Please provide the data volumes and processing times that were used to benchmarkyour current System for Real Time Screening and Batch ScreeninB.

. Please also provide [if any) details of any independent evaluation conducted against theoffered version of the product.

6. Licensing

. Please elaborate on the licensing models supported by your product. Is your productavailable as a hosted solution? Ifyes, then whether it is available in the cloud or onsite?

. Is the product license perpetual [i.e. license to use even if SLA/AMC contracts expire] ordependent on ongoing AMC/SLA? Otherwise, is the product licensed for a fixed term andrenewable/auto-renewable with/without additional payment?

. PIease share a draft license agreement for your product / service.

7. Implementation & Support

7,1 Software, Hardware & Environmental Pre-requisites:

Please describe the platform of the product, Describe the hardware and softwarerequirements for the proposed solution in terms of compatibility and SBAC Bank'senvironment - in particular, operating systems, database systems and message systems

All software, hardware and environmental requirements for test, deployment, and

operation of the solution considering given volumes; future expandability must be clearly

specified so that relevant cost estimations can be made.

;&rp

/

RFP for Sonction Screening & Problem/lncident Mqnagement Software//SBAC Bank 3oJs

S.)Lrth Bang la Ag ri€L! ltu reA."l {, CoI1"lry!erce tsa.r-! td Lin-!iteci

7.2 Implementation Strategy:

A clear implementation strategy and timeline must be stated to the Banl< covering thefollowing:

. UAT script preparation and execution' Go-live switching and roll-back' Pre-requisite hardware, software and environment' Responsibilitymatrix. Issue escalation

7.3 Training

During implementation, SBAC Bank's staff must be adequately trained for continuousand smooth operation of the implemented solution. As such, following must bead d ressed:

' Technical training to SBAC Bank's lT staff. Operation training to bacl<-office and customer support staff

7.4 Ma n uals & Documcntation

Please attach Product Catalogues, User Manuals and necessary documentations.

7.5 Confirmations

Before sign-off of Agreement, the lollowing criteria must be met:

. Any agreement that need to be made with third-parties should be clearlycommunicated and executed,

. A Service Level Agreement between the Banl< and the vendor must be executedbelore Go- Live.

7.6 Post Implemcntation Support

. An elaboration of the post-implementation support structure needs to be provided.What are your processes for providing support against technical issues and what arethe service response levels? What are the hours of operation?

. Banl< needs to have a penalty / compensation clause in the relevant service levelagreemcnt ISLAJ to ensure up-to-the- mark response and service in case of supportservices against technical issues.

. Please share any standard/draft SLA that you may have.

. Describe the minor and rnajor release and revision schedules planned for theproduct arcl how releases and revisions are distributed.

7.7 Financials

Please provide your financial offer/quotation separatelyProblern/lncident Management Software in BangladeshiTaxes etc. It should include the following:

for Sanction Screening andTaka (BDT) including VAT,

dq &a-

A;#ei

RFP far sanction screening & Problem/ncident Msnqgement saftwore//sBAC Bonk aafs

6 * soLr ttr t ancr lard * , "-- 1 - An(l Lol't)lTlLircee-A.griculture[3;nn k Li r,'] it{,.d

/

B.

. License fee / sign-up fee

. Module-wise cost breakdown

. Implementationperiod

. Recurring lee / annual maintenance lee

. Consultant / engineer onsite and oflsite charges

Terms & Conditions

Bidder may submit proposal for both or any one of the Software.Sealed Quotations for both Sanction Screening and Problem/lncident ManagclnontSoftware must reach us within 04.00 PM on April 29, 2015.Tenders will be opened on April 29, 2015 at 5:00 PM in presence ofany or all Biclders,who may choose to remain present. On the day ol opening, only outer envelopes will beopened to ensure that all 2 inner envelopes [Technical & Financial ProposalJ have beensubmitted. To evaluate the proposals thereafter, SBAC Bank will initially open andevaluate Technical Proposal in details, Later on, Financial Proposal of technicallyqualified Bidders will be opened, considered and evaluated.Delivery and Implementation must be made within a period of maximum 4 [Four] weeksfrom the date olWork Order.Bidder has to make presentation of the software which must comply with the featuresspecified in their proposals.

6. Bidder should have adequate experienced manpower to install, implement antl 24X7support (il required] for the software.

7, Bidder should have the expertise to customize and enhance the features of the softwarewithin the deaclline mutually agreed.

B. SBAC Banl{ Ltd. reserves the right to accept or reject any or all of the offers in full or inpartjal with or without assiBning any reason whatsoever.

Bidder must subnjt the Bids in original in a sealed envelope [Technical and FinancialProposal separately] which would satisly our requirements and must be addressed at thefollowing address. Separate envelop with caption of the Software (Sanction Screening andProblem/lncident Management Software] must be used.

Sottth Banglo Agriculture & Commerce Bank Ltd.

lnlormcttion Tc(h nology Division

Head )JJice

Sunmoon Stor Tc.twer (Level -10)

37, Dilkusha C/A, Dhoko-1000.

Ilyou have any Lluestion or require any additional information, please do not hesitate to contactus.

Md. SHawkat AliDeputy Managing Director

1.

2,

3.

5.

4.

Md. Mizan{il RahmanSen io r Vice President

RFP for Sonction Screening & Problem/ncident Manqgement Sot'twore//SBAC Bqnk

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