Jessie WilliamsResidential Address: 5 Twitchell Rd, Albany, NY, 12208 Telephone: (860)-712-

8089Email: Jcw@Arwtechsol.com

SKILLS: Fluent in English and Portuguese, and moderate French with advanced Spanish. Well-developed in understanding Microsoft Office including, but not limited to, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook. I am also proficient with OSX operating systems. Innovative and analytical thinker with a wide cultural view and a diverse background working with different ethnicities. I have a large focus towards customer oriented services, and use my professional and personal experiences to challenge myself as a driven, motivated individual have participated in a wide variety of positions, showing my ability to adapt and learn quickly, with many transferable skills such as compassion, feedback mechanisms, being bilingual, and strong technical knowledge.

EDUCATION: The College of Saint Rose 366 Western Ave, Albany, NY, 12203 Biology/Pre-Med with a Cellular Molecular Track Minor in Public Health Bachelor of Science in Biology

Granby Memorial High School 315 Salmon Brook St, West Granby, CT, 06035 Varsity Volleyball, Honors/High Honors, Academic Merit Awards High School Diploma

WORK EXPERIENCE: Apple Inc., Specialist August 2014- Present 1 Crossgates Mall rd., Albany, NY, 12203

Duties & Responsibilities: ● Greeting, communicating, and redirecting customers for their best-fit customer

journey.● Probing with open-ended questions to better understand their points of concern. ● Large focus on personal development to enhance the customer experience and

personal communication skills● Receiving and giving feedback.● Being able to rapidly adapt to chance in a consistently changing field. ● Flexing throughout the day, and through a series of schedules.● Gaining a high level technical knowledge for new and existing products of Apple, Inc. ● Reprogramming and installing demo units for visual purposes. ● Providing positive and specific feedback to co-workers and management to maintain a

healthy work environment.

WORK EXPERIENCE: Vent Fitness, Level II Interior Staff Key Holder November 2013-July 2015 2800 Western Ave, Guilderland, NY, 12084

Duties & Responsibilities:

● Greeting and communicating with club members and co-workers to provide a welcoming environment.

● Assisting in sales of various products, including long-term memberships, while then providing club member with the best package to accommodate their needs.

● Being knowledgeable in products, to ensure that club members are educated in all options provided by the facility.

● Building personal, long-lasting connections with frequent and reoccurring club members.

● Working with Windows computer software to assist club members through hardships, such as billing payments and registration.

● Supervision for club members through specialized gym activities including but not limited to rock wall, pool, etc.

● Working independently, or with small assigned groups, to make speedy decisions without management present.

● Holding responsibility as a 5 AM opener and key holder.

Aramark Catering Center, Caterer October 20th, 2012- December 2013

432 Western Ave, Albany, NY, 12203

Duties & Responsibilities: ● Analyzation of any equipment and/or supplies needed for each event, with a great

focus on preparation and proactivity.● Worked with a group to counsel and formulate successful events for all to attend.● Carefully read instructions to ensure that proper state regulations were followed.● Delivered and set food and supplies in a timely organized manner. ● Catered and presented to a large number of patrons concurrently, to make sure that

all needs were met. Occasionally monitored attendance, as needed.● Communicated and worked with others in order to achieve the mutual goal of having

an environment in which everyone was satisfied.● Working as a mentor to trainees. ● Used analytical thinking when working on time sensitive matters. ● Organized events ahead of time to maintain a coordinated and manageable event.● Respectfully courteously, and kindly spoke to faculty and peers. Made self-

approachable by people. ● Took leadership and initiative in situations where immediate action was required,

without the presence of higher authorities.

The College of Saint Rose, Resident Assistant May 2011-September 2013 366 Western Ave, Albany, NY, 12203

Duties & Responsibilities: ● Providing information about college resources to students.● Using creativity to appeal various types of programs and attention grabbing

advertising. ● Organized monthly programs to promote bonds between students as floor/house to

form a community.● Filed descriptive disciplinary paperwork when necessary.● Provided students with a smooth transition into freshman year of college, while

balancing the challenges of enforcing college policy. ● Mentoring people through difficult events.● Handling title IV procedures. ● Learning drug and alcohol protocols for the state of New York. ● Contributing in committee meetings for the Office of Residence, and providing

feedback about things that could be improved to ensure a more positive housing experience.

Summer Assistant for the College of Saint Rose Study Abroad Brazil Program April 2014-July 2015

Duties & Responsibilities:● Provided a safe environment and soothing transition for 40-50 international students

between the ages of 18 to 24. ● Participated in weekly meetings with other members to brainstorm and plan events.● Wrote professional letters, documentations, and emails for the organization. Filed

individual paperwork as needed. ● Assisted in student relocation process when deemed necessary.● Helped students, from a wide variety of backgrounds, to feel comfortable with

themselves and others while exploring and educating themselves about a new culture. ● Provided guidance and advice to those who felt that they were lost, uncomfortable, or

found themselves without clear direction. ● Conducted the best methods of conflict resolution by listening to the needs of the

students. Worked with the students to ensure solutions ended positively for everyone involved.

● Put the needs of students before self to ensure that all needs were met. Guided students to other resources when required.

● Served as a leader and advocate for students’ thoughts and desires, to promote discussion within leadership.

● Interacted with students on a personal level, without it interfering my position and taking required disciplinary action.

● Served as a leader to compile thoughts and desires of students into discussions. Viewed students as my equal, while not being afraid to take disciplinary action.

VOLUNTEER EXPERIENCES:

● Guatemalan Service Trip: Student Volunteer & Assistant TeacherAlternated between helping teach third grade students English in a Spanish speaking country for a school funded by a non-profit organization known as the School of Hope, created for the poorest children of the community, and assisting in maintenance work around the school to make it a more welcoming environment for the children.

May 2015● Albany Medical Center Pediatrics, Volunteer

Worked with newborns to 18 year olds to make their hospital experience as comfortable as possible. Assisting the nurses and staff with materials, learning precaution procedures, and helping organize community events.

January 2012 to May 2014● MAPS (Pre-health Chapter) Student Mentor:

Planning events and fundraisers such as blood drives and bone marrows donations, student tutoring, and taking notes during meetings.

August 2013 to May 2014● ALANA: Intercultural Leadership: Student Mentor Being a part of a large community

very similar to a family, participating in various volunteer opportunities, building leadership, and understanding people of all backgrounds

August 2013 to May 2014 ● International Studies Abroad: Barcelona Blog Writer

Wrote about the challenges and enlightening moments as a representive on behalf of all participants in my country’s study abroad program.

June 2013 to August 2013 ● American Field Service (AFS) Intercultural Programs, National Volunteer and Mentor

Gaining knowledge about several cultures and interacting with them to form a community, providing assistance finding suitable living arrangements, and guiding students through conflict.

August 2010 to June 2011 ● Disney VoluntEARS: Volunteer

Worked in a camp for children coming from abusive and underprivileged families.

August 2011 to August 2011