Reviewing ICT in Your Business Hardware – computer system & peripherals Software Internet...
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![Page 1: Reviewing ICT in Your Business Hardware – computer system & peripherals Software Internet connection E-mail Security – anti-virus software, firewall etc.](https://reader036.fdocuments.us/reader036/viewer/2022062511/55150cb45503465e608b4a06/html5/thumbnails/1.jpg)
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Reviewing ICT in Your Business
• Hardware – computer system & peripherals • Software• Internet connection • E-mail• Security – anti-virus software, firewall etc • ICT back-up system• Website/e-commerce• Telecommunications• Health & safety/legislation
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ICT Review
Identification of Needs
ICT Development Strategy
Current Situation
Action Plans
Me
as
ure
s o
f C
on
tro
l
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IT HardwareComputer system• Central processing
unit (CPU)• Memory• Hard drive• CD Rom• Expansion cards• Modem• Monitors• Keyboard• Mouse• Speakers
• Other Computer Hardware• Laptops• Printers• Scanners• Digital cameras• Personal Digital Assistant (PDA)• External hard drives & devices• Networking equipment• Wireless Application Protocol (WAP) • Bespoke computerised production
equipment
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• Cost/budget • Running costs (e.g. toner for printer)• Function/purpose• Upgrade/replacement• Compatibility• Utilisation of existing resources – monitors, keyboards• Capability• Operating system • Supplier reputation• Warranty – on site or return to vendor• Maintenance/maintenance contract• Network or stand alone• Space and office furniture required
Hardware - Some issues for consideration
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Types of Software• Word processing• Spreadsheets• Databases • Desktop publishing• Presentation & graphics• Web design• Accounting/book-keeping• Tax returns• Payroll/PAYE• Computer Telephony
Integration (CTI)
• Anti-virus, firewall, spam killer, pop up blocker
• E-mail/Internet browser• Route finder• Diary management• Utilities• Storage/back up• Computer Aided Design (CAD)• Professional bespoke software
packages
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Software & Factors to Consider
• Purpose• Costs• Updates/upgrades• Compatibility• Training• Computer capacity• Reliability• Security• Licences• Legal liabilities
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Benefits of Broadband• Faster downloads• Faster file transfer• Instant e-mail• Instant messaging• Lower costs than ISDN• Increased speed of Internet access• Continuous e-mail delivery and dispatch• Combined use of Internet and telephone• Enhanced efficiency• Improved communication• Cost savings• Better flexibility• Increased productivity• Better customer service
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Northern Ireland Broadband 100% Flagship Initiative
100% Broadband
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Type of Threats• Internet Threats• Viruses• Worms• Trojans• Hackers
• Hardware Threats• Power faults• Redundancy• Incompatibility• Malicious damage• Careless damage• Human error• Theft• Static electricity
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Implications of Threats• Loss of information/files• Inability to function• Cost of recovery• Cost of repair• Loss of productive time• Loss of sales/customers• Impact on professionalism• Passing on viruses
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Preventative Measures• Develop a protection plan• Utilise software & technology• Develop an Internet usage policy• Develop a code of practice• Implement a back-up system
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Software Protection• AVG Professional www.grisoft.com• Command www.authentium.com• E-Trust EZ armor Suite www.my-etrust.com• F-Secure www.f-secure.com• McAfee http://uk.mcafee.com• MIMESweeper www.mimesweeper.com• Norton www.symantec.com• Panda www.pandasecurity.com• Sophos www.sophos.com• Trend PC-Cillin www.antivirus.com• Trend micro www.trendmicro.com
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Computer Back-Up Strategy
• Identify what to back up
Documents & files E-mail messages Office templates and
dictionaries Internet Explorer favorites
and/or bookmarks
• Decide on back-up method
In built back-up utility Online storage Storage devices CD ROM/DVD
• Define the time frame Daily Weekly Monthly Bi monthly
• Organise data for back up
• Ascertain costs• Identify who
responsible
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Internet/E-Commerce
Activity
SERVICING
CUSTOMERS
SOURCING
RESOURCES
ServicesRaw materialsConsumables
EquipmentInformation
TravelE-banking
PromotionOrderingPayment
Sales leadsFAQ
Customer careCustomer support
Market research
E-commerce – A Two Way Street
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Reference site – Sites which provide specific, dynamic information www.bbc.co.uk www.weather.com
Promotional site – Simply an on-line brochure – no interactivity http://www.bunbegholidayhomes.com/ http://www.rockhillpark.biz/ http://www.davidhalluk.com/
Transactional site – A site where we can transact business at any time www.easyjet.com
Hybrid site – any combination of the above http://www.rathmullancottages.com
Types of Websites
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Telecommunication Options• Landline• Answering machine• Mobile/voice mail• Hands free kits• Fax• Telephone conferencing• Web cams• Web phones• Blue tooth headsets• Universal Mobile Telecommunication Systems (UMTS)• Computer Telephony Integration (CTI)• Video conferencing
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Reducing Telecommunications Costs
• Review costs regularly• Research and compare supplier prices• Consider fixed line and special discount deals• Challenge your supplier regularly for the best deal• Minimise time spent on the telephone
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Methods of Finding Information on the Internet
• Search engines • Meta search engines• Subject portals • Newsgroups and discussion forums • Mailing Lists • Online hosts • Web addresses
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Searching the Internet• Define the information you want to find• Use advanced search options • Use signs: + or –• Use words: and, or, minus• Use speech marks “antivirus”
• Use wildcard characters: ‘clothing*'
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Saving Information Found on the Internet