Review Telephone Conversations 1Doris YANG. CONNECTING 2.
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Transcript of Review Telephone Conversations 1Doris YANG. CONNECTING 2.
ReviewReview
Telephone Conversations
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CONNECTINGCONNECTING
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MESSAGEMESSAGE
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WRONG NUMBERWRONG NUMBER
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APPOINTMENTAPPOINTMENT
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FLIGHTSFLIGHTS
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SPEAKING – Pair WorkSPEAKING – Pair Work
• Work in pairs.
• Student A: Look at the Activity sheet on page 145.
• Student B: look at the Activity sheet on page 150.
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UnitUnit 2a2a
Entertaining a Client/Guest
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Part IPart I
Choosing a restaurant
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Warmer - Warmer - Pair WorkPair Work
• If you are inviting a new client to dinner, what kind of restaurant will you look for?
• Brainstorm, and list some of your ideas.
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Reading 1 & SpeakingReading 1 & Speaking
• Read the customer satisfaction form.
• Discuss with your partner: Which three of the criteria are most important for you? Why?
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ReferencesReferences
• Quality of service: speediness & friendliness &
attentiveness
• Value for money: worthy or not
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Reading 2 - Reading 2 - AdvertisementAdvertisement
• Read the article individually.
• Find out which of the criteria on the questionnaire are mentioned. Underline relevant words and phrases.
• Check with your partner.
• Location / Value of money / Quality of food / Atmosphere / Comfort / Speed of service
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Key words and Key words and expressionsexpressions
• sole: being the only one; only • quality food / quality time• at a reasonable price• has proved to be/ proven to be • be popular with sb• alike: in the same or a similar manner • evolve / evolution• interior design• dine: give dinner to; host for dinner
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• semi-private • mezzanine• pride oneself on sth • flexibility • catering equipment / cater for: to
provide food, services, etc • on an individual basis• wine tasting
Key words and Key words and expressionsexpressions
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• inn 旅馆 ,饭店• lodge 小旅馆• motel(=motor hotel) 汽车饭店 (旅店 )• budget hotel 经济酒店• single room 单人房 (一张单人床 )• twin room 双人房 (二张单人床 )• double room 双人房 (一张双人床 )
Hotel EnglishHotel English
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• standard room(SR) 标准间• suite(ss) 套间• Twin Beds Room 两张单人床的双人房 • Low/off season• High/on/peak season
Hotel EnglishHotel English
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DiscussionDiscussion
• Work in groups of 3-4.
• Which of these following events will Porters be suitable for? Refer to Reading 2 for answers.– an end-of-year office party– an evening with a new client and his/her partner– a corporate event to launch a new product or service– a negotiation for a contract with a new client– an end-of-week meal with small group of colleagues
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• Porters would seem to be suitable for an end-of-year party or and end-of-week meal as the restaurant is very popular and appears to encourage groups.
• It would also appear suitable for a product launch as the advertisement mentions corporate events and company presentations.
• However, even though the advertisement says the restaurant has semi-private facilities, it might be a better idea to choose a restaurant that is quieter and / or designed to impress for a negotiation or an evening with a new client.
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Part IIPart II
Making conversation
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Listening 1Listening 1
• Prediction: Read options A-H and predict what
typical responses would there be. • Listen to five people talk about their
business trips and match each of the five pieces with one of the questions.
• Keys: D B H F A
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Listening 1Listening 1
• I have to say …• I got stopped at …• Customs / Customs office• I wouldn’t mind living here for a while.• I thought it was pretty good from our point
of view, but I can see that some people might not be happy.
• Get through quite a lot• We are a long way from a decision• … it was a bit too heavy
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Listening 2Listening 2
• Listen to a conversation.
• Notice how the first speaker encourage conversation?
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Skill - Skill - Encouraging Encouraging conversationconversation
• Showing your interest/surprise– Wow!– Oh, really? I’m surprised to hear that. – Do you? – No, you don’t!!
• Asking follow-up questions – What do you think of…?– When are you going to …?– How do you feel about…?
• Quoting the speaker’s words in a follow-up question.
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• Choose one statement on page 21, and develop it into conversations/ extend it to a longer version.
• Use the techniques above.
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Speaking – Speaking – Developing Developing conversationsconversations
Home AssignmentHome Assignment
• Read the article Training to be entertaining and making it pay on page 24.
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