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Transcript of Rethinking the World Rethinking HR Lisbeth Claus, Ph.D., SPHR, GPHR, SHRM-SCP Professor of Global HR...
![Page 1: Rethinking the World Rethinking HR Lisbeth Claus, Ph.D., SPHR, GPHR, SHRM-SCP Professor of Global HR and Organizational Behavior June 2, 2015.](https://reader035.fdocuments.us/reader035/viewer/2022062905/5a4d1ad87f8b9ab059973a55/html5/thumbnails/1.jpg)
Rethinking the World Rethinking HR
Lisbeth Claus, Ph.D., SPHR, GPHR, SHRM-SCPProfessor of Global HR and Organizational Behavior June 2, 2015
![Page 2: Rethinking the World Rethinking HR Lisbeth Claus, Ph.D., SPHR, GPHR, SHRM-SCP Professor of Global HR and Organizational Behavior June 2, 2015.](https://reader035.fdocuments.us/reader035/viewer/2022062905/5a4d1ad87f8b9ab059973a55/html5/thumbnails/2.jpg)
Purpose• Review the global trends impacting
employment and talent management • Predict the impact it will have on
HR management• Review a few 2015 HR disruptions
(West coast pulse)• Identify ‘must have’ HR
competencies required for adding value in this new environment
![Page 3: Rethinking the World Rethinking HR Lisbeth Claus, Ph.D., SPHR, GPHR, SHRM-SCP Professor of Global HR and Organizational Behavior June 2, 2015.](https://reader035.fdocuments.us/reader035/viewer/2022062905/5a4d1ad87f8b9ab059973a55/html5/thumbnails/3.jpg)
Domestic HR=Global
Global HR=Domestic
HR disruption
![Page 4: Rethinking the World Rethinking HR Lisbeth Claus, Ph.D., SPHR, GPHR, SHRM-SCP Professor of Global HR and Organizational Behavior June 2, 2015.](https://reader035.fdocuments.us/reader035/viewer/2022062905/5a4d1ad87f8b9ab059973a55/html5/thumbnails/4.jpg)
(Global) HR is what (global) HR people
are doing!
HR disruption
![Page 5: Rethinking the World Rethinking HR Lisbeth Claus, Ph.D., SPHR, GPHR, SHRM-SCP Professor of Global HR and Organizational Behavior June 2, 2015.](https://reader035.fdocuments.us/reader035/viewer/2022062905/5a4d1ad87f8b9ab059973a55/html5/thumbnails/5.jpg)
What will you be doing
in HR 5 years from now?
HR disruption
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Sources
![Page 7: Rethinking the World Rethinking HR Lisbeth Claus, Ph.D., SPHR, GPHR, SHRM-SCP Professor of Global HR and Organizational Behavior June 2, 2015.](https://reader035.fdocuments.us/reader035/viewer/2022062905/5a4d1ad87f8b9ab059973a55/html5/thumbnails/7.jpg)
Global trends in talent, workforce and HR management
1. Evolution of “work” and the “worker”
2. Engaging and integrating a global workforce3. Use of talent analytics for competitive advantage
Source: Critical themes that will shape the future of HR management. Thought Leadership Retreat, San Diego, CA, September 29-30, 2013, SHRM Foundation and Economist Intelligence Unit.
![Page 8: Rethinking the World Rethinking HR Lisbeth Claus, Ph.D., SPHR, GPHR, SHRM-SCP Professor of Global HR and Organizational Behavior June 2, 2015.](https://reader035.fdocuments.us/reader035/viewer/2022062905/5a4d1ad87f8b9ab059973a55/html5/thumbnails/8.jpg)
1. Evolution of “work” and the “worker”
Work• Changing nature of work• Growth/deceleration of emerging vs.
developed markets• Burden of labor regulations Workers• Changing profile of the talent pool• Changing nature of work relations• Changing patterns of labor sourcing and
mobility
![Page 9: Rethinking the World Rethinking HR Lisbeth Claus, Ph.D., SPHR, GPHR, SHRM-SCP Professor of Global HR and Organizational Behavior June 2, 2015.](https://reader035.fdocuments.us/reader035/viewer/2022062905/5a4d1ad87f8b9ab059973a55/html5/thumbnails/9.jpg)
1. Evolution of “work” and the “worker”
Work• Changing nature of work• Growth/deceleration of emerging vs.
developed markets• Burden of labor regulations Workers• Changing profile of the talent pool• Changing nature of work relations• Changing patterns of labor sourcing and
mobility
![Page 10: Rethinking the World Rethinking HR Lisbeth Claus, Ph.D., SPHR, GPHR, SHRM-SCP Professor of Global HR and Organizational Behavior June 2, 2015.](https://reader035.fdocuments.us/reader035/viewer/2022062905/5a4d1ad87f8b9ab059973a55/html5/thumbnails/10.jpg)
1. Evolution of “work” and the “worker”
Work• Changing nature of work• Growth/deceleration of emerging vs.
developed markets• Burden of labor regulations Workers• Changing profile of the talent pool• Changing nature of work relations• Changing patterns of labor sourcing and
mobility
![Page 11: Rethinking the World Rethinking HR Lisbeth Claus, Ph.D., SPHR, GPHR, SHRM-SCP Professor of Global HR and Organizational Behavior June 2, 2015.](https://reader035.fdocuments.us/reader035/viewer/2022062905/5a4d1ad87f8b9ab059973a55/html5/thumbnails/11.jpg)
1. Evolution of “work” and the “worker”
Work• Changing nature of work• Growth/deceleration of emerging vs.
developed markets• Burden of labor regulations Workers• Changing profile of the talent pool• Changing nature of work relations• Changing patterns of labor sourcing and
mobility
![Page 12: Rethinking the World Rethinking HR Lisbeth Claus, Ph.D., SPHR, GPHR, SHRM-SCP Professor of Global HR and Organizational Behavior June 2, 2015.](https://reader035.fdocuments.us/reader035/viewer/2022062905/5a4d1ad87f8b9ab059973a55/html5/thumbnails/12.jpg)
1. Evolution of “work” and the “worker”
Work• Changing nature of work• Growth/deceleration of emerging vs.
developed markets• Burden of labor regulations Workers• Changing profile of the talent pool• Changing nature of work relations• Changing patterns of labor sourcing and
mobility
![Page 13: Rethinking the World Rethinking HR Lisbeth Claus, Ph.D., SPHR, GPHR, SHRM-SCP Professor of Global HR and Organizational Behavior June 2, 2015.](https://reader035.fdocuments.us/reader035/viewer/2022062905/5a4d1ad87f8b9ab059973a55/html5/thumbnails/13.jpg)
1. Evolution of “work” and the “worker”
Work• Changing nature of work• Growth/deceleration of emerging vs.
developed markets• Burden of labor regulations Workers• Changing profile of the talent pool• Changing nature of work relations• Changing patterns of labor sourcing and
mobility
![Page 14: Rethinking the World Rethinking HR Lisbeth Claus, Ph.D., SPHR, GPHR, SHRM-SCP Professor of Global HR and Organizational Behavior June 2, 2015.](https://reader035.fdocuments.us/reader035/viewer/2022062905/5a4d1ad87f8b9ab059973a55/html5/thumbnails/14.jpg)
Globalization of business, changing demographics and changing patterns of mobility will continue to change the
nature of work and the worker over the next five to 10 years.
Trend 1 forecast: (Evolution of “work” and the “worker”)
Source: Critical themes that will shape the future of HR management. Thought Leadership Retreat, San Diego, CA, September 29-30, 2013, SHRM Foundation and Economist Intelligence Unit.
![Page 15: Rethinking the World Rethinking HR Lisbeth Claus, Ph.D., SPHR, GPHR, SHRM-SCP Professor of Global HR and Organizational Behavior June 2, 2015.](https://reader035.fdocuments.us/reader035/viewer/2022062905/5a4d1ad87f8b9ab059973a55/html5/thumbnails/15.jpg)
2. Engaging and integrating a global workforce
• Talent skills gap• Bifurcation of the workforce• New educational models
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Cultural integration and clashes/unrest will continue to
grow globally at both the societal and corporate level over
the next five to 10 years.
Trend 2 forecast: (Engaging and integrating a global workforce)
Source: Critical themes that will shape the future of HR management. Thought Leadership Retreat, San Diego, CA, September 29-30, 2013, SHRM Foundation and Economist Intelligence Unit.
![Page 17: Rethinking the World Rethinking HR Lisbeth Claus, Ph.D., SPHR, GPHR, SHRM-SCP Professor of Global HR and Organizational Behavior June 2, 2015.](https://reader035.fdocuments.us/reader035/viewer/2022062905/5a4d1ad87f8b9ab059973a55/html5/thumbnails/17.jpg)
3. Use of talent analytics for competitive advantage
• Existence of “big” data• Growing access to real-time media and
connectedness• Proliferation and usage of ambient and self-
reported data and evidence for decision-making
• Increased need for human capital risk management
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HR analytics and evidenced-based management will drive
HR decisions
Trend 3 Forecast: (Use of talent analytics for competitive advantage)
Source: Critical themes that will shape the future of HR management. Thought Leadership Retreat, San Diego, CA, September 29-30, 2013, SHRM Foundation and Economist Intelligence Unit.
HIGH LOWDATA & ANALYTIC CAPABILITIES OF ORGANIZATIONS
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Global trends and forecast summarized
TRENDS1. Evolution of work
and the worker2. Engaging and
integrating a global workforce
3. Use of talent analytics as competitive advantage
FORECASTS1. Nature of work and the
worker will continue to change over the next 5-10 years
2. Cultural integration and clashes/unrest will continue to grow at the societal and corporate level over the next 5-10 years
3. HR analytics and evidence-based management will drive HR decisions
Source: Critical themes that will shape the future of HR management. Thought Leadership Retreat, San Diego, CA, September 29-30, 2013, SHRM Foundation and Economist Intelligence Unit.
![Page 20: Rethinking the World Rethinking HR Lisbeth Claus, Ph.D., SPHR, GPHR, SHRM-SCP Professor of Global HR and Organizational Behavior June 2, 2015.](https://reader035.fdocuments.us/reader035/viewer/2022062905/5a4d1ad87f8b9ab059973a55/html5/thumbnails/20.jpg)
The challenges of (global)HR• West coast U.S. talent management
2015 observations– 5 DOTS
• HR competencies• Concerns
●
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Dot #1: Performance management
• Unconscious bias• OKRs (Objectives & Key Results)• Decoupling of PM and compensation
●
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Dot #2: Work/worker
• Polarization of talent• Unbundling of jobs• Agile management• Employee cost index• On demand economy• Human-robot relations• HR apps
●
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Dot #3: Talent management
• EVP and employer branding• Social media recruiting• Competencies + motivation• Background checks• Onboarding
●
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Dot #4: Training & development• Teaching moments• Online bite learning• Self-and internet-generated content• Feedback and coaching• Career-driven
●
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Dot #5: HR analytics
• Ambient and self-reported/disclosed data• Data mining• Analytic piloting
●
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Connecting the dots
●● ●
●●Performance management
HR analyticsTraining & development
Work/WorkerTalent management
• Millennials• Short term/real time• ICT• Data/evidence-based• Instant feedback &
coaching• Transparency/visible
●
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Concerns
• HR disruption• HR malaise• Where is the “H” in HR?
![Page 28: Rethinking the World Rethinking HR Lisbeth Claus, Ph.D., SPHR, GPHR, SHRM-SCP Professor of Global HR and Organizational Behavior June 2, 2015.](https://reader035.fdocuments.us/reader035/viewer/2022062905/5a4d1ad87f8b9ab059973a55/html5/thumbnails/28.jpg)
The challenges of (global)HR• Perceptions of our role• Strategic and tactical activities• Global HR economics and analytics• Proven competencies• Lack of awareness of the potential of
business (and HR) disruptions
![Page 29: Rethinking the World Rethinking HR Lisbeth Claus, Ph.D., SPHR, GPHR, SHRM-SCP Professor of Global HR and Organizational Behavior June 2, 2015.](https://reader035.fdocuments.us/reader035/viewer/2022062905/5a4d1ad87f8b9ab059973a55/html5/thumbnails/29.jpg)
(Global) HR competencies• Abstract reasoning• HR numeracy and analytics• Creativity• Interpersonal skills• Integrative skills • Global knowledge, skills and abilities• Strategy-structure-people understanding• Execution of transactional services• Global deployment capabilities
![Page 30: Rethinking the World Rethinking HR Lisbeth Claus, Ph.D., SPHR, GPHR, SHRM-SCP Professor of Global HR and Organizational Behavior June 2, 2015.](https://reader035.fdocuments.us/reader035/viewer/2022062905/5a4d1ad87f8b9ab059973a55/html5/thumbnails/30.jpg)
Must havesCOMPETENCIES
SMART WORKPASSION
NETWORKSAPPETITE FOR RISK
CREATIVITYINNOVATIONINTEGRITY
COMPASSIONLUCK
![Page 31: Rethinking the World Rethinking HR Lisbeth Claus, Ph.D., SPHR, GPHR, SHRM-SCP Professor of Global HR and Organizational Behavior June 2, 2015.](https://reader035.fdocuments.us/reader035/viewer/2022062905/5a4d1ad87f8b9ab059973a55/html5/thumbnails/31.jpg)
PLEASE…DON’T SHOOT THE MESSENGER!
2015Disruptive innovation has come to HR!