RetailWeek Buzz conference-programme

Executing tomorrows technology today

@retailweek #RWBUZZ

THE INTERCONTINENTAL LONDON, THE O2

14 & 15 SEPTEMBER 2016

IM AT RETAIL WEEK BUZZ, GET DOWN HERE PRONTO!

@retailweek #RWBUZZ@retailweek #RWBUZZ

It starts with a common foundation.A complete customer journeyrequires technology that links selling, service and fulfilment across channels. Order Management, Point of Sale, Clientelingworking together.

Connect the dots at www.manh.co.uk/retail

Some things just belong together.

My customers crave seamless bricks and clicks.

My store associates need better technology.

I am thrilled to welcome you to Retail Week Buzz, our new two-day conference bringing together leaders in technology, digital, marketing, operations, supply chain, customer

experience and ecommerce, to reflect the holistic approach retailers must take to customer relationships and technology.

As youre all too aware, the customer should be at the heart of all decisions in retail. In order to deliver an excellent customer experience, many departments have to work in unison; business structures that have underpinned retail for generations need to be unpicked and rebuilt if retail is to keep up with the demands of todays cross-channel shopper.

Retail Week Buzz will uncover the issues and opportunities that these changes pose, with a sharply focused programme that covers everything from marrying physical and digital assets to transforming IT legacy systems; from tech disruptors that can revolutionise logistics to the power of social media to create unique dialogues with your customers.

Youll hear insights from 50+ speakers on how to drive a collaborative internal environment (rather than get caught up in organisational silos) to deliver a holistic customer journey and develop a world-class technology strategy that will revolutionise efficiencies across your business.

As part of the wider event we have the Retail Week Hackathon, now in its second year, with a fantastic number of retailers and start-ups who will battle it out over a 24 hour period to come up with their most innovative idea on how retailers can use technology to drive online shoppers into store locations. A huge thank you to those who have helped throughout the Hackathon - mentors, facilitators, judges and partners.

I would also like to take this opportunity to thank our fantastic speakers who have helped bring this programme to life. This is also to be said for those contributing to our co-locate events, the CFO Summit and Innovations in Payments, more of which you can find in this event guide. Also, thank you to our Advisory Board for their tremendous support and assistance with this new launch. Their input is so important in creating a unique experience that enables delegates to leave with the knowledge, relationships, and vision to move forward with their future retail strategy.

Finally, Id like to thank all our sponsors who have made this new launch possible. I hope you enjoy Retail Week Buzz and I look forward to hearing your feedback.

welcome BADGE Guide

venue infoWi-fiWi-fi network: CONFERENCE | Wi-Fi password: O2Hotel

Lunch and dietary requirementsRefreshment breaks and lunch will be served in the exhibition area. Please advise a member of the conference team at your earliest opportunity if you have any special dietary requirements and we will endeavour to cater for these.

Personal belongings & cloakroomPlease keep your valuables and working materials with you at all times. We would advise you to put your name on any conference notes as we may not be able to replace these if lost. We regret that neither EMAP nor the venue can be held responsible for any loss or damage to your property. A cloakroom is situated on the ground floor for you to store any coats or luggage.

Mobile devicesPlease ensure all mobile phones are switched to silent or off during the conference sessions.

Fire alarmIf the fire alarm goes off during the conference, all guests will be evacuated to the front of the hotel.

If you require assistanceThe Retail Week events team are onsite to help you if you require assistance or have any questions. The team will be based at the event registration desk on the ground floor throughout the duration of the conference. Please do not hesitate to ask if you require assistance.

We hope you enjoy your time at Retail Week Buzz this year and thank you once again for joining us.

Leaders Lab AccessYou are eligible to access our invite only Leaders Lab where you relax, get refreshments and network with other leaders

Buzz AccessFull Access to Retail Week Buzz, day 1 & 2 taking place in the ballroom

CFO AccessFull Access to the CFO Summit on 14th Sept taking place on 2nd floor riverview suites

IIP AccessFull Access to IIP on 15th Sept taking place on 2nd floor riverview suites

VIP breakfast & lunchAccess to our VIP breakfast and lunches on day 1 and 2.

KEY

Chris Brook-Carter, Managing-Director, Retail Week

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wednesday 14 september

COLLABORATEDuring these interactive discussions, you will get exclusive insight into retails challenges and pitfalls, have more personalised conversations and ask direct questions to your peers.

INNOVATE New ideas, new processes, new thinking

Chaired by Lara Lewington, Technology Journalist and Broadcaster

CONNECTJoin the dots between your consumers and technologies of the future

11:10 11:40 How can you build your business around the customer, not the channel?

* How can you get out of incrementalism and challenge yourselves and your infrastructure?

* How can you ensure ecommerce is successfully aligned with other functions to drive revenue and retention?

* What are the technologies to enable an agile infrastructure?

Richard Hewitt, Head of Digital Stores, Marks & Spencer

Panel discussionWhere do I sit? Developing an agile business model for integration Creating an agile business to cater to the connected consumer can be a headache. How can you abolish the silos so that the likes of digital engineering and product development are fully integrated in your ecommerce strategy?

Confirmed panellists:

Emma Mead, Director of Ecommerce, Holland & Barrett

Annabel Thorburn, Director of Retail Services, eCommera

Nick Fox, Chief Operating Officer, The Snugg.com

Connect Stage KeynoteOliver Bridge, Founder, Cornerstone

Digital disruptions for traditional industries: Secrets to a better, more simple way to shop (and shave)

5 MINUTE CHANGEOVER...

08:45 09:00 Chairs welcome Lara Lewington, Technology Journalist and Broadcaster

09:00 09:25 Opening keynote: Creating a fast and agile infrastructure to spearhead you into the digital era

Why attracting digital talent and internal collaboration are key to creating a dynamic retail infrastructure that best meets consumer needs and secures board buy-in.

Mike Bracken, Chief Digital Officer, Co-operative Group

09:25 09:50 Keynote: Blending the offline and online consumer experience - a fresh perspective on loyalty

Patrick Bousquet-Chavanne, Executive Director, Customer, Marketing & M&S.com, M&S

09:50 10:00 Retail Weeks Movers and ShakersRetail Week and the Buzz Advisory Board have selected the best new products and initiatives from this years partners to showcase. In this quick fire session discover the solutions and disruptors that will give you the competitive edge.

10:00 10:25 Keynote: How to create a leading mobile consumer productDaniel Murray, Co-Founder, Grabble

10:25 11:10 Coffee Break

11:10 - 12:50 Streams

Im really looking forward to hearing what Grabble co-founder Daniel Murray has to say about using content to connect with consumers. Were at a point where communication and retail are both in a constant state of flux and seeing how the two interact will be fascinating.

Rebecca Waller-Davies Fashion Reporter, Retail Week

Im really looking forward to hearing Mike Bracken from the Co-op. He is a leading light on all things digital with a highly impressive track record. That, combined with his involvement in a story of transformation such as the Co-ops, means his opening keynote should get the event off to a great start.

George MacDonald Executive Editor, Retail Week

SHOWCASEHear from budding tech start-ups as they pitch in less than 5 minutes their unique and innovative solutions set to change your retail business. Learn from the newest and brightest minds in retail and technology and make investments to drive future revenue and profit growth. Grab your coffee and head to the Showcase Stage for 30 minutes of non-stop innovation.

Pitching during the morning break are: 10:45 Big Data For Humans | 10:50 Yoobic | 10:55 Mention Me | 11:00 Electio Ltd

@retailweek #RWBUZZ @retailweek #RWBUZZ


Pitching during the afternoon: 14:55 FALCO A.T.S. | 15:00 Cognilyze

11:45 12:15 Technology strategies to streamline processes and improve profitability whats the need to know, now?

* How can we ensure technology delivers measurable commercial return?

* How can data analytics help you develop deep customer insight and drive higher levels of engagement?

* How can shared data add value to your CRM to make you better connected to your customers, streamline processes and improve profitability?

James Hammersley, Founding Partner, Good Growth Limited

Nick Mounteer, former Director of Marketing and Operations, Sportech PLC

Panel discussionPersonalising technology how can we excel at individual interactions without being creepy?Confirmed panellists:

David Walmsley, Chief Customer Officer, House of Fraser

Gracia Amico, CEO, Pets Pyjamas

Joanne Webb, Former European Marketing Director, Disney Store

Anthony Gavin, Regional Director, Monetate

The Social Network

* How can you optimise social media to learn more about your customers wants, needs and challenges?

* How can the likes of Facebook change your relationship with your customers?

* How can you leverage social media to create a unique dialogue between consumer and brand?

* How can you communicate with your customers online and identify point of difference from other online retailers?

Emma Watkinson, CEO, SilkFred


12:20 12:50 An exploration of the new and innovation ways in which we can communicate with our customers Steven Ledgerwood, Managing Director, Emarsys

Mark Johnson, Head of Digital Marketing, Andertons

Panel discussionHow can we engage our workforce to pioneer new technologies? Chaired by: Kath Roach, Group IT Director, Selfridges Group


Gareth Rees-John, Global Digital Director, Topman

Richard Doherty, Senior Director, EMEA Product Marketing, Workday

12:50 13:45 VIP Lunch with Retail Week & BT Wifi: Harnessing IoT to drive store portfolio productivity In this invitation-only* session well discuss whether the future of the high street lies in the connected store. Dont miss this exclusive debate in Riverview 4.

*Confirm your attendance by emailing Naomi Cox on [email protected]

COLLABORATE INNOVATE CONNECT

13:45 14:15 How can we leverage the power of shared data to build the best customer experience? How can shared data add value to your CRM to make you better connected to your customers, streamline processes and improve profitability?

Simon Post, CEO - Honeybee, Dixons Carphone

Guy Murphy, Retail API Specialist, MuleSoft

What does it really take to drive business-model innovation? Amazon extended its value proposition as a retailer to the largest global cloud service provider, whilst Dominos used social to double its market capital.

What does it take to drive business-model innovation?

Hear insights and practical examples from leading organisations, to get you started with your next business-model venture.

Mark Collin, Head of Retail Europe & India, Thoughtworks and retailer

Miranda Cresswell, Brand Marketing Director, OneFineStay

Panel discussionWhats the next big bet?Lets put the gut back into retail! An exploration of the potential next big thing(s) that might help you create that all-important seamless customer journey.

Chaired by: Grace Bowden, Technology Reporter, Retail Week

Confirmed panellists:Stephen Langford, E-commerce Director, Asda

Patrick Gallagher, CEO, on the dot

Petah Marian, Senior Editor, Retail Intelligence, WGSN


14:20- 14:50 Tech - a value add vs. cost centre how can we get boardroom buy-in?

* How can digital, ecommerce and technology have a legitimate voice in the boardroom?

* How can you leverage technology as a core asset of the business rather than an overhead?

Jack Smith, Group Digital Director, New Look

Panel discussionAre the traditional retail KPIs still relevant in 21st century retailing?The retail operating model is changing beyond all recognition. No longer about anonymous transactions around sales and stock, the successful retailer in 2020 will be measuring rates of customer engagement and loyalty, and how customers engage with their brand across multiple channels. We discuss some of these new KPIs and what they mean for the new retail model.

Chaired by: Dan Murphy, Partner - U.K. Retail and Consumer Group, Kurt Salmon


Mark Felix, Director of Online Trade, John Lewis

Richard Hewitt, Head of Digital Stores, Marks & Spencer

Claire Higgins, Head of Digital Marketing, Selfridges Group

Strategies and success stories for growing brands globally onlineJoin The Hut Group as they share insight into how they expand their brands on a global ecommerce platform, exploring the 3 pillars of success that have proven integral to their strategy:

* Digital marketing

* Customer science

* Data platformSchalk Vd Merwe, Chief Technology Officer with Darren Rajanah, Chief Commercial Officer, The Hut Group

14:50 15:20 Coffee Break

15:20 15:50 Panel discussion - The wonderful world of me How can we create retail solutions for the tech obsessed, always on consumer?

Chaired by: Ruth Harrison, Director of Retail Strategy Europe, Thoughtworks


Toby Horry, Digital Marketing Director, Tesco

Dan Moross, Director of Customer Experience, MOO

Simon Post, CEO - Honeybee, Dixons Carphone

15:50 16:00 Retail Weeks Movers and ShakersRetail Week and the Buzz Advisory Board have selected the best new products and initiatives from this years partners to showcase. In this quick fire session discover the solutions and disruptors that will give you the competitive edge.

16:00 16:25 Closing Keynote with George Goley, Chief Technology Officer, Home Retail GroupDigital transformation 101: Ensuring that the modern needs of the retailer and consumer bolt on seamlessly to legacy IT systems to drive technological change

16:25 16:30 Chairs closing remarks

16:30 17:30 Happy Hour Drinks in the Exhibition area Join us for a well-deserved drink and continue the networking over a glass of fizz. Cheers to that!

18.30 RETAIL WEEK TECH & ECOMM AWARDSAfter an intense day of learning and networking, The Retail Week Tech and Ecomm Awards are a must attend to relax and celebrate with your team. These awards are the definitive accolade for retailers who are setting the digital agenda and they shine a spotlight on the smartest, most creative digital ideas, the most forward-thinking technology initiatives and the teams that are driving these innovations.

The Social Network

* How can you optimise social media to learn more about your customers wants, needs and challenges?

* How can the likes of Facebook change your relationship with your customers?

* How can you leverage social media to create a unique dialogue between consumer and brand?

* How can you communicate with your customers online and identify point of difference from other online retailers?

Emma Watkinson, CEO, SilkFred

James WilmoreNews Editor, Retail Week

David Walmsley HoFFresh from five years of leading M&Ss digital business, it will be fascinating to see how David is now approaching the task of ensuring House of Fraser keeps up with its rivals. He has big boots to fill after Andy Hardings departure from the department store chain earlier this year, but Im sure he will rise to the challenge.

Connect session The Social Network, SilkFredThis Connect session piqued my interest in particular because SilkFred chief executive Emma Watkinson and I have two - sorry three - things in common. Firstly, shes a woman, and as our Be Inspired campaign thunders, there are not enough women in top jobs in retail. Watkinson is an inspiring example of what is possible in an open-minded industry. Secondly, Watkinson is like me - 29 years of age. For her to achieve all that she has in such a short period of time is, frankly, preposterous and I want to be present to learn how shes done it. Thirdly, Watkinson is not nave about the power of social media. Unlike me, however, what she doesnt know about The Social Network isnt worth knowing. Most retailers do an OK job, but if you want to know how to nail it, this is the session for you.

Emily Hardy Reporter, Retail Week


Pitching during lunch: 12:55 Engage-em | 13:00 Mallzee | 13:05 Yocuda | 13:10 Netwave SA | 13:15 No Place Like Holm | 13:20 Vibes | 13:25 Aspectiva

Join us from 4:30pm - 5:30pm for cocktails and wind down with your piers with out our happy hour drinks.

HAPPY hour


thursday 15 september09:15 09:45 The Hangover Club

Play a little too hard at the awards last night? Well, theres good news and theres bad news. The bad news is, theres no such thing as a hangover cure. The good news? We have BYO butties (build, not bring) and super strong espressos to power you through the day of learning.

09:45 09:55 Chairs welcomeLara Lewington, Technology Journalist and Broadcaster

Morning Keynote discussionsTo re-energise after the Retail Week Tech & Ecomm Awards we have challenged our morning keynotes to share their initiatives and ideas in 15 minutes before coming together for an extended Q&A panel discussion.

09:55 10:10 Keynote: How can you leverage social media to build brand loyalty and better engage consumers?Dara Nasr, Managing Director, Twitter UK

10:10 10:25 Keynote: Breaking down the walls of traditional retailing Savannah Sachs, UK Managing Director, Birchbox

10:25 11:00 Keynote panel discussion Where are we going and how do we get there?

Chaired by: Simon Calver, Chairman, moo.com and ex-CEO, LOVEFiLM


Savannah Sachs, UK Managing Director, Birchbox

Dara Nasr, Managing Director, Twitter UK

Hugh Fahy, CTO, notonthehighstreet.com

Steven Ledgerwood, Managing Director, Emarsys

11:00 11:40 The power of location based marketing A location-based game featuring characters created over 20 years ago gained worldwide attention in a matter of days. What does this mean for location based marketing platforms and consumers? This panel will explore how to engage audiences in a real-world to digital-world and the opportunities this offers retailers.

Chaired by: Chris Brook-Carter, Managing Director, Retail Week


George Pallis, Director of Marketing, Deliveroo

Howard Lerman, Co-Founder and CEO, Yext

Peter Biven, Head of Global Digital Marketing, Land Rover

11:40 12:00 Coffee break


Pitching during the morning break are: 11:45 Retail&Me Ltd | 11:50 Hexa

12:00 12:30 The latest in-store technology to enhance the customer experienceWhat tools in-store can help you build a better relationship with your customer and add value to the transaction? We assess this from four perspectives:

* The store

* The consumer

* Head office

* Fulfilment Henri Seroux, Senior Vice President for EMEA, Manhattan Associates

Innovate Stage Keynote Sarah Curran, Managing Director, Very Exclusive

Bridging the divide between luxury and high street through a carefully executed customer strategy Sarah Curran shares exclusive insight into VeryExclusive.co.uk, including their exciting expansion into menswear and how they are able to get the most out of customer data to create a personalised shopping experience.

Panel discussion Engaging the connected consumer

* How can you streamline efficiencies and boost sales by investing and deploying the correct technologies to cater to the omni-channel consumer?

* How can tech help you to better leverage your store base of customers?

* How much emphasis should you be putting on your own website?

Chaired by:

Jon Lord, Commercial Director, Criteo


Jonathan Wall, Group eCommerce Director, Shop Direct

Glyn Williams, Chief Marketing & Digital Officer, Post Office

Jamie Ovenden, Digital and Retail IT Director, Arcadia


12:35 13:05 Approaches and strategies for internationalisation

* What are the strategies that will enable you to manage relationships and interactions offshore?

* What will help you streamline processes and improve your profitability in new territories?

Charles Igbon-Woods, Director, Head of Transactional FX, EMEA, HSBC

Panel discussionEmbracing innovation in-store for 2017 and beyond

* How can retailers use mobile innovation to encourage brand engagement and drive sales?

* As visibility on customer data increases, what insights can we use to improve the shopper journey across channels?

* How can you leverage your current software/technology to provide a cutting edge in-store customer experience?


Myles Dawson, Country Manager UK, Adyen

Henry Holme, Pavegineer, Pavegen

Stephen Bloch, Advisor & Mentor, Innovation Warehouse

Charlotte Ellis, Customer Director, Karen Millen

What are the technologies that can aid marketers in reaching new and existing customers?

* Whats going to create successful engagement, retention and conversion with todays millennials?

* How much do you invest in mobile marketing?

* Have you considered the five mobile communications channels (phone, email, SMS, social media, apps) to reach your consumers?

Rob Feldmann, CEO, BrandAlley

David Senior, Sector Director - Retail, EMEA, OpenMarket


COLLABORATEDuring these interactive discussions, you will get exclusive insight into retails challenges and pitfalls, have more personalised conversations and ask direct questions to your peers.

INNOVATE New ideas, new processes, new thinking

Chaired by Lara Lewington, Technology Journalist and Broadcaster

CONNECTJoin the dots between your consumers and technologies of the future

12:00 13:40 Streams

In a multichannel world of value-hungry, promiscuous shoppers, creating brand loyalty and promoting interaction via social media can prove an important sales driver. While the likes of Iceland, Aldi and DFS latched onto sporting events to do this brilliantly during the summer, its something numerous retailers are grappling to do effectively. Who better to gain tips and insight from than Thursdays opening keynote speaker, Twitters UK managing director, Dara Nasr. One not to be missed.

Luxury retailers are often the most adventurous when it comes to trialling innovative new technologies. Combine that with Shop Directs hard-won reputation for using big data to drive sales and Sarah Currans talk will give a fascinating insight into Very Exclusives plans to marry luxury with personalisation.

Grace Bowden, Technology Reporter, Retail Week

Luke Tugby, Deputy News Editor, Retail Week

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13:40 14:40 Lunch

14:40 15:00 Keynote with Paul Sulyok, CEO, Green Man Gaming Harnessing the power of technology to deliver heavy-duty change and truly get to the heart of your customers.

Paul Sulyok, CEO at Green Man Gaming, will discuss the digital innovations he has spearheaded to bring them closer to their consumers and the wider gaming community, maximising sales and customer retention.

15:00 15:20 Afternoon keynote with Tim Price, Chief Technology Officer, JD Williams Creating the common onmi-channel customer and colleague experience by Transformation or Innovation

15:20 15:40 Hackathon Winner! Join us as we announce the winner of the Hackathon, in partnership with Yext

15:40 16:00 Closing Keynote with Julian Burnett, Chief Information Officer, House of Fraser Lessons learnt reaping the rewards of a truly digital transformation

Having made enormous leaps to marry digital processes to physical assets, Julian will uncover the important role of technology in House of Frasers radical retail transformation. Looking at how House of Fraser is re-organising around the customer to create a seamless channel agnostic experience, he will share insights into the story so far, the story yet to come and the steps theyre taking in anticipation of the next phase of growth.

16:00 Chairmans closing remarksLara Lewington, Technology Journalist and Broadcaster

Perhaps not as widely known to non-gamers as its larger bricks-and-mortar rival Game, Green Man Gaming has disrupted the way games both new and pre-owned - are distributed. It will be interesting to hear how founder and CEO Paul Sulyok has driven the growth of the company by not only focusing on ecommerce, but also by launching its own social network, Playfire, where gamers discuss games and track their progress. Despite its relatively small size, Green Man Gaming has been remarkably successful internationally and I would be keen to hear how the business adapts to different markets as gaming preferences vary widely by country.

13:10 13:40 Panel discussionThe future of the mobile-armed shopper

* What advantages and disadvantages do the increasing trends in mobile shopping pose for retailers and how can you use these to your advantage?

* What new technologies are changing the way payments are managed?


Craig Smith, Brand Communication Director, Ted Baker

James Mitton, Customer Experience Director, Shop Direct

Oyvind Henriksen, CEO and Co-Founder, Poq

Showcase: Winner Takes AllOur Advisory Board and Editorial staff will chose 3 of the most exciting start-ups from Showcase to battle it out. Well then invite the audience to pick the overall Retail Week Buzz Showcase winner.

Chaired by:

Alex Hamilton, Head of Partnerships, Retail Week

Judges:

David Walmsley, Chief Customer Officer, House of Fraser

Jonathan Wall, Group eCommerce Director, Shop Direct

Jack Smith, Group Digital Director, New Look

Stephen Langford, E-commerce Director, Asda

Itll be interesting to hear how Julian continues to maintain the pace of transformation thats been seen at House of Fraser, as they refocus on the customer. This is a huge transformational programme that so many retailers are currently grappling with, so being able to hear about the challenges and opportunities this has posed for HoF will be hugely valuable.

Chris Brook-Carter, Managing Director, Retail Week

Philip Wiggenraad Head of Prospect, Retail Week


Mark MaddenFormer Digital DirectorHouse of Fraser

Jonathan WallGroup ecommerce DirectorShop Direct

our advisory board...

our speakers...

Lee FaetzEcommerce DirectorWickes

Andy HaywoodGroup CION Brown

Stephen LangfordEcommerce directorAsda

Simon PritchardGroup Digital DirectorArcadia

Jack SmithGroup Digital DirectorNew Look

David WalmsleyFormer Digital DirectorMarks & Spencer

John AllenChief Technology OfficerMissguided

Gracia AmicoCEOPets Pyjamas

Peter BivenHead of Global Digital MarketingLand Rover

Stephen BlochAdvisor & MentorInnovation Warehouse

Charlotte BriscallHead of DigitalSainsburys

Chris Brook-CarterManaging Director Retail Week

Julian Burnett CIOHouse of Fraser

Jon BussMD EMEAYext

Patrick Bousquet-ChavanneExecutive Director, Customer, Marketing & M&S.comM&S

Grace BowdenTecnology ReporterRetail Week

Mike BrackenChief Digital OfficerThe Co-operative

Oliver BridgeFounder Cornerstone

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Using customer insight to drive store performance

BT Wi-fi Insight helps you get to know your customers better.By using your existing wi-fi network, it maps wireless devices in the vicinity of your premises and delivers valuable insight. With this deeper understanding of customers behaviour, youll be better equipped to attract, engage and retain new customers.

For more information, go to btwifi.com or call 03316 625 809

Online analytics for the offline world

How many people walk by your store?What proportion come in?

What happens when the window display changes?Whats the sales conversion rate in store?

When do I need extra staff on check out?

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Richard HewittHead of Digital StoresMarks & Spencer

James HammersleyFounding PartnerGood Growth Limited

Ruth HarrisonDirector of Retail Strategy EuropeThoughtworks

Oyvind HenriksenCEO and Co-FounderPoq

Simon CalverChairman moo.com and ex-CEO, LOVEFiLM MOO

Mark CollinHead of Retail Europe & IndiaThoughtworks

Alison ConwayVP, ClientBelstaff

Miranda CresswellBrand Marketing DirectorOneFineStay

Sarah CurranMDVery exclusive

Myles DawsonCountry Manager UKAdyen

Richard Doherty Senior Director, EMEA Product MarketingWorkday

Hugh FahyCTOnotonthehighstreet.com

Charlotte EllisCustomer DirectorKaren Millen

Rob Feldmann CEOBrandAlley

Mark FelixDirector of Online Trade John Lewis

our speakers...

Nick Fox Chief Operating OfficerThe Snugg.com

Patrick GallagherCEOOn the dot

Anthony GavinRegional DirectorMonetate

George GoleyChief Technology OfficerHome Retail Group

Claire HigginsHead of Digital Marketing Selfridges Group

@retailweek #RWBUZZ

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Dara NasrUK MDTwitter

Daniel MurrayCo-founderGrabble

Dan MurphyPartner - U.K. Retail and Consumer GroupKurt Salmon

Guy MurphyRetail API SpecialistMuleSoft

Jon LordCommercial DirectorCriteo

Petah Marian Senior Editor, Retail IntelligenceWGSN

Sean McKeeHead of Ecommerce and Customer ServiceSchuh

Emma MeadDirector of EcommerceHolland & Barrett

Madeleine MelsonDirector of Customer InsightHouse of Fraser

James MittonCustomer Experience DirectorShop Direct

Dan MorossDirector of Customer ExperienceMOO

Nick Mounteerformer Director of Marketing and OperationsSportech PLC

our speakers...

Howard LermanCo-Founder and CEOYext

Steven LedgerwoodMDEmarsys

Nick LansleyInnovation insider and consultantInnovation Lab

Henry HolmePavegineerPavegen

Chair:Lara LewingtonTechnology Journalist and Broadcaster

Toby HorryDigital Marketing DirectorTesco

Charles Igbon-Woods Director, Head of Transactional FX, EMEA HSBC

Mark JohnsonHead of Digital MarketingAndertons


our speakers

Glyn WilliamsDirector of DigitalPost Office

Schalk Vd MerweChief Technology Officer The Hut Group

Emma WatkinsonCEOSilkFred

Joanne WebbFormer European Marketing DirectorDisney Store

Tim PriceChief Technology OfficerJD Williams

George PallisDirector of MarketingDeliveroo

Darren RajanahChief Commercial OfficerThe Hut Group

Simon Post CEO - Honeybee, DixonsCarphone

Gareth Rees-JohnGlobal Digital DirectorTopman

Kath RoachGroup IT DirectorSelfridges Group

David SeniorSector Director - Retail, EMEAOpenMarket

Henri SerouxSenior Vice President for EMEAManhattan Associates

Savannah SachsUK MDBirchbox

Craig SmithBrand Communication DirectorTed Baker

Paul SulyokCEOGreen Man Gaming

Iain ThompsonHead of Product, Customer EngagementTesco

Annabel Thorburn Director of Retail ServiceseCommera

Jamie OvendenDigital and Retail IT DirectorArcadia

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DELIVER ON THE PROMISEOF MARKETINGTruly Personalized Consumer Interactions.

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At the Showcase Hub were giving you the opportunity to get in front of the industrys youngest and most disruptive start-ups, all of whom will exhibit and pitch their game changing innovations to help you streamline your activity across all channels.

During the networking breaks, the Showcase stage will come alive and you will hear what the newest and brightest minds disrupting the retail sector have to say. If you dont find them first, your competitors will!

Across the 2 days, our esteemed Advisory Board and the Retail Week editorial team will choose 3 of the most exciting start-ups from Showcase to battle it out at the end of day 2. Well then invite the audience to pick the overall Retail Week Buzz Showcase winner. Its the perfect destination for innovative retailers, established tech companies and unseen start-ups wanting to make their mark, exchange ideas and meet new contacts.

The UK Israel Tech Hub was launched at the British Embassy in October 2011 to drive economic growth in both countries through international collaboration, following an agreement between Prime Ministers Cameron and Netanyahu to build a partnership in technology.

The Hubs goal is to create partnerships in which British companies gain a global competitive edge via Israeli innovation, and Israeli innovation goes global via the UK. Israel, dubbed the Start-Up Nation, has more start-ups per capita than anywhere besides Silicon Valley, and a unique tech ecosystem.

The Hub takes a proactive market approach, focusing on sectors identified as having unique synergies between the UK and Israel including: Digital Solutions (retail), Creative Industries, Biomed, Cleantech, and Digital Government.

Innovation Warehouse started in 2010 as a coworking and incubation community for digital high-growth startup businesses in London. The idea was brought to life by a group of entrepreneurs and angel investors, in collaboration with the City of London Corporation.

Visit our website: www.innovationwarehouse.org/

exhibitors

http://www.innovationwarehouse.org/


our partners...

HACKATHON

Yext is the global location data management leader whose mission is to help people Go Places. The award-winning Yext Location Cloud enables companies of all sizes to manage location data across their websites, mobile apps, internal systems, and the industrys largest ecosystem of maps, apps, social networks, directories, and search engines including Google, Apple, Facebook, and Bing. Our solutions enable the worlds 50 million businesses to drive face-to-face and digital interactions that boost brand awareness, drive foot traffic, and increase sales. Yext is based in the heart of New York City with over 500 employees worldwide operating in Chicago, Dallas, Washington D.C., Germany, and the UK. Yext has been recognized as one of Americas fastest growing companies by the Inc. 500 (#212 in 2015), one of Forbes Most Promising Companies (2014 & 2015) and one of Fortunes Best Places to Work (2014 & 2015).Learn more about how we help people go places at yext.com

CO-SPONSOR

A modern retailer has to be adaptive and responsive rather than predictive, which means moving away from buying technology that takes a long time to implement and change.At ThoughtWorks, we help our clients become modern retailers, enabled by technology striving for uniqueness, not parity. We use design-thinking, lean and agile approaches to put your customers at the centre by creating a responsive platform around them. www.thoughtworks.com

ASSOCIATE

Criteo (NASDAQ: CRTO) delivers personalized performance marketing at an extensive scale. Measuring return on post-click sales, Criteo makes ROI transparent and easy to measure. Criteo has 2,000 employees in 31 offices across the Americas, EMEA and Asia-Pacific, serving 11,000 advertisers worldwide and with direct relationships with 16,000 publishers. For more information, please visit www.criteo.com

VIP LUNCH

A third of the UK couldnt go 24 hours without the internet; its essential to modern life. Having your own wi-fi service not only gets more people through your door, it keeps them coming back. But, it isnt about simply having wi-fi, its about having the best wi-fi possible that adds value to your brand. And thats where we come in. Providing your customers with super-fast wi-fi that connects automatically will not only result in happier customers, it will also assist their shopping experience. Customers are now researching products online and reading reviews in-store, making it easier for them to make buying decisions.But delivering great wi-fi experiences is just the start. We know that understanding your customers is the lifeblood of any organisation. Thats why weve introduced an exciting new tool to give you insight on whos coming through your doors, and their behaviour in-store. BT Wi-fi Insight provides answers and insights to bricks and mortar locations in the same way web analytics services do for e-commerce. It does this all by using your existing wi-fi network, in order to detect the volume of traffic passing by your store each day, what proportion come in, how long they stay and where they go. By applying sophisticated algorithms it transforms your data to give retailers insight into how well they are attracting, engaging and retaining their customers across their store portfolio.www.btwifi.co.uk

differentiate with delivery this peak season

Deliveries when you want themonthedot.com

Todays generation of shoppers are the most demanding yet and will expect nothing but the best. A seamless and personalised customer experience is crucial to be competitive this peak.

Despite being the only physical touch point in the ecommerce journey, delivery is often overlooked leading to abandoned baskets and dissatisfied customers.

On the dot is a service that puts your customers back in control, by offering a convenient 1-hour delivery timeslot of their choice. With no integration necessary, you can offer the ultimate delivery convenience and lead the pack this peak.

To find out what innovations you can expect in 2017

join our panel session at 13.45-14.45 on the

connect stage!

The revenue run-rate of the Missguided shopping app went from zero to 30 million within just four months of the app launch. The app now makesup 13% of our online revenue.

- Nitin Passi, Founder and CEO, Missguided

Visit us at stand 15

Compared to the mobile site, Poq-powered apps achieve:

The app commerce companypoqcommerce.com

2x conversion rate 5x revenue per user3x sessions per user

CO-SPONSOR

Emarsys is a leading global provider of cloud marketing software for B2C companies, and the first B2C Marketing Cloud. The company provides actionable intelligence to enterprises targeting their customers, combining machine learning and data science with true personalization and multichannel delivery to reach customers most effectively, maximizing engagement and results. With more than 500 employees in 16 global office locations, Emarsys serves more than 1,500 clients in 140 countries. Every month, Emarsys sends over seven billion messages helping customers increase revenues and ROI. To learn more about Emarsys innovative solutions, visit www.emarsys.com/en-uk

ASSOCIATE

Strategic, technology and operational support to deliver rapid growth for global brands and retailers.We are passionate about retail and that permeates everything that we do - whether we are helping clients like Jimmy Choo develop an international strategy, working with Clarins to launch sites in over 25 markets, or putting our heads together with the team at Asda-Walmart to realise their next innovation. We have over nine years of experience, during which weve launched more than 170 sites for 25 brands across 30+ markets, logged over 2 million hours of development experience, and chalked up over 50,000 hours of analysis. We provide system integration services, retail consultancy and in-life technology management. We have the expertise, the experience and the drive to help you take your commerce operation to the next level. Part of Dentsu Aegis Network, eCommera is at the forefront of Brand Commerce creating effortless, borderless consumer journeys from the point of engagement to the point of purchase. Find out more at www.ecommera.com

http://www.yext.com/http://www.yext.com/http://www.criteo.com/http://www.ecommera.com/


our partners...

ASSOCIATE

Kurt Salmon is a global management consulting firm dedicated to building the market leaders of tomorrow. More than just partnering with our clients, we ally with them, integrating ourselves seamlessly into their organisations in order to develop innovative, customised solutions for their business issues.Succeeding in todays increasingly complex, consumer-driven environment is an enormous challenge.But companies need to look beyond today; they need to position themselves for continued success in the even more uncertain future. Thats where Kurt Salmon comes in.We call it delivering success for whats next. The results are transformative.www.kurtsalmon.com/en-gb

ASSOCIATE

HSBC Global Markets offer sophisticated 24-hour coverage across our main trading and sales platforms in London, New York and Hong Kong. Our global teams deliver a wide range of solution-driven products for our Corporate and Institutional clients. We offer our clients access to Equities, Fixed Income including Credit and Rates, Foreign Exchange, Commodities and Prime Services, in addition to Research, across both developed and emerging markets.As a global investor, youll benefit from HSBCs local knowledge in over 70 countries, balanced by our understanding of global economics. Use HSBCs Global Markets expertise to invest in:

* Rates - Gain access to global liquidity and streamline transactions.

* Credit - Maximise opportunities with the HSBC Global Credit group to unlock liquidity globally.

* Foreign Exchange Benefit from the expertise of a leading global market maker.

* Equities - Take advantage of HSBCs global connections and rigorous research.

www.gbm.hsbc.com/solutions/markets

ASSOCIATE

In-store, online, across your supply network and in your warehouse Manhattan Associates provides technology to keep you closely connected to your customer. We provide order management and inventory solutions that bring you a real-time view of your inventory and a single view of your customer transactions served up to all channels from all points in your network.Our omni-channel solutions ensure that:

* your store associates can SEE and therefore SELL

* your webstore/call centre can confidently make that PROMISE

* you can fulfil those orders PROFITABLY every which way the customer wants

For more information, please visit www.manh.co.uk/science

IN A CROWDED MARKET WE STAND OUT: WE DELIVER RESULTS AND ARE HAPPY TO BE PAID ON SUCCESSWe build digital and organisation capacity. From one-off assignments through to long-term programmes that revolutionise performance, we deliver financial and organisational transformation.

Its why brands such as The Economist. O2, The Financial Times, BHS, Jaguar Land Rover and Bupa engage us for our original thinking and focus on delivering results.

14TH SEPTEMBER 12.20 12.50PM COLLABORATE SESSIONYou can catch our CEO James Hammersley speaking on technology strategies to streamline processes and improve profitability whats the need to know, now? How can we ensure technology delivers measurable commercial return? How can data analytics help you develop deep customer insight and drive higher levels of engagement? How can shared data add value to your CRM to make you better connected to your customers, streamline processes and improve profitability?

For further information, please contact us on:Telephone: 020 7183 0964

Email: [email protected]

our clients sell more

TM

Hosting exclusive and unique videos from our live events.

Discover it today on Retail-Week.com/Talks*Available to our corporate subscribers only. Not yet a corporate subscriber? Contact us via [email protected] for more information on how to upgrade your access.

OUR NEW VIDEO PLATFORM

INTRODUCING

RW_SUB125_TALK_ADVERT_BUZZ_04.indd 1 24/08/2016 12:13

ASSOCIATE

our clients sell more

TM

In a crowded market we stand out: we deliver results and are happy to be paid on success. We build digital and organisation capacity. From one-off assignments through to long-term programmes that revolutionise performance, we deliver financial and organisational transformation. Its why brands such as The Economist. O2, The Financial Times, BHS, Jaguar Land Rover and Bupa engage us for our original thinking and focus on delivering results. www.goodgrowth.co.uk

ASSOCIATE

MuleSoft makes it easy to connect the worlds applications, data, and devices. With the market-leading Anypoint Platform, companies are building application networks to fundamentally change the pace of innovation. MuleSofts API-led approach to connectivity gives companies new ways to reach their customers, employees, and partners. Organizations in more than 60 countries, from emerging companies to Global 500 corporations and retailers, use MuleSoft to transform their businesses.www.mulesoft.com

ASSOCIATE

Monetate powers multi-channel personalisation for the worlds best retail brands. The Monetate Platform empowers marketers to create, deliver and measure personalised marketing campaigns across touchpointsat scale. Founded in 2008, Monetate influences billions of dollars in revenue every year for the worlds leading brands. Hundreds of world-class companies like QVC, Office Depot, Celebrity Cruises, Radley andJack Wills use Monetate to grow revenue by boosting their conversion rates through multi-channel personalisation On the web, mobile, and email. www.monetate.com

http://www.manh.co.uk/sciencehttp://www.monetate.com/

@retailweek #RWBUZZRetail Week advert_V2.indd 2 23/08/2016 10:58@retailweek #RWBUZZ

ASSOCIATE

Poq - the app commerce company Poq is a Software-as-a-Service platform that empowers retailers to create highly effective and fully customised native apps in record time. Apps that allow them to build stronger brands, sell more of their products, deepen customer loyalty and deliver highly relevant content, communications and rewards. Our platform is the result of years of focus on retail apps and is proven to increase conversion rates and revenue. New code is rolled out every week and major releases delivered every quarter. Clients include the UKs largest brands and department store retailers, such as boohoo, Radley, House of Fraser and Liberty. poqcommerce.com

ASSOCIATE

OpenMarket, a division of Amdocs, helps enterprises use mobile to transform their business. OpenMarket provides mobile engagement solutions for organizations to optimize their operations and enhance relationships with their customers and employees. Major enterprises choose OpenMarket for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity. We provide smart, interactive connectivity to more than 200 countries, enabling businesses to engage with nearly every mobile user around the world. Our clients trust us to power their mobile business.

For more information, visit www.openmarket.com

* Company Twitter handle @OpenMarket

* Company LinkedIn profile URL www.linkedin.com/company/openmarket

* Company website address URL www.openmarket.com

ASSOCIATE

Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the worlds largest companies, educational institutions, and government agencies. More than 1,000 organisations, ranging from medium-sized businesses to Fortune 50 enterprises, have selected Workday.www.workday.com

EXPERIENTIAL

Tealium powers the new era of real-time customer engagement and marketing, enabling global businesses to unlock their customer data and create more meaningful, relevant customer experiences. The companys industry-leading customer data platform, comprised of an enterprise tag management solution, omnichannel customer segmentation and action engine, and suite of rich data services, creates a vendor-neutral data foundation that spans web, mobile, offline and IoT. More than 600 organisations worldwide trust Tealium to eliminate data silos and build a unified, actionable customer profile. For more information, visit www.tealium.com

our partners...ASSOCIATE

On the dot, a brand of CitySprint, is a revolutionary service that finally provides customers with deliveries that are either immediate, or within a 1-hour timeslot of their choice, whether thats today, tomorrow or next week. On the dot offer a range of delivery solutions that can help your business drive loyalty and create a better customer experience:

* Integration: our RESTful technology makes integration into e-commerce, EPOS systems and apps easy, with simple API calls allowing retailers to deliver the ultimate in delivery convenience to their customers.

* Alternatively, On the dot can be offered via our Retailer Portal. Retailers can create an account via Onthedot.com allowing customers to use the service in-store or over the phone.

* On the dot returns our reverse On the dot logistics allow us to collect return items from customers in a 1-hour timeslot of their choice and return them to a retailers local store or DC.

* Clicked and not collected we offer convenient home deliveries for customers who do not come to collect their purchases.

For more information please contact us at [email protected] or visit our website onthedot.com/retailer

BREAKFAST BRIEFING

Sailthru, the leading provider of email and personalisation software for the worlds top eCommerce and media companies, is driving a major shift in how companies engage with their individual customers and optimise their revenue opportunities. Sailthru-powered 1:1 relationships with consumers drive higher revenue and reduce churn for the worlds fastest growing eCommerce companies, including JustFab, matchesfashion.com and Chemist Direct and the most innovative publishers, including The Economist, Business Insider, and ESI Media.www.sailthru.com

http://www.openmarket.comhttps://www.linkedin.com/company/openmarkethttp://www.openmarket.comhttp://www.tealium.com/mailto:[email protected]://t.sidekickopen62.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XX45v7nB4N4Xrmj2RbM3HVd76_W56dQkNf6_MgK-02?t=http%3a%2f%2fmatchesfashion.com%2f&si=4985111718658048&pi=4958c0c2-606c-405f-ba01-95d2b6367989


Kurt Salmon delivers results worldwide through unparalleled expertise in the retail and consumer goods sectors. Our industry specialisation coupled with our proprietary analytical tools, innovative approach and implementation focus means we can help our clients identify and unlock hidden value.

Over our venerable 80-year history, this approach has earned us the privilege of working with 30 of the worlds top 50 and all of the top five retailers, as well as top-tier global and specialty brands, suppliers and manufacturers.

www.kurtsalmon.com | 020 7710 5200

Join our panel discussion on Day 1, 14:20 14:50, Innovate StreamAre the traditional retail KPIs still relevant in 21st century retailing? We discuss some new KPIs and what they mean for the new retail model.

Chaired by: Dan Murphy, Partner U.K. Retail and Consumer Group, Kurt Salmon

Confirmed Panellists: Mark Felix, Director of Online Trade, John Lewis Richard Hewitt, Head of Digital Stores, Marks & Spencer Claire Higgins, Head of Digital Marketing, Selfridges Group

our partners... SUPPORTERBrother UK is an information, communication and technology services provider that has years of experience working with the sector providing secure, efficient and cost-effective print, scan and labelling solutions. Whether its reducing print costs across dispersed retail locations, improving the efficiency of scan at head office or empowering staff to print on the shop floor, Brother will work with your business to understand your challenges and provide a tailored technology solution to help you overcome them.Brother is already working with some of the UKs biggest retailers to help them improve efficiencies and decrease costs through secure and reliable print and scan solutions.For more information on Brothers retail solutions please visit www.brother.co.uk/business-solutions/retail or contact us on [email protected]

CHARGEBOX SPONSOR

Founded in 2005 by Imperial College graduate and current CEO, Ian Hobson, ChargeBoxs mission is to keep the mobile world powered by bringing free charging to everyone who is on the go. They are now doing so in 12 countries worldwide, counting clients such as Westfield, Hammerson, H&M and John Lewis.In 2006, ChargeBox manufactured and delivered 100 charging stations across the UK. By 2015, they manufactured 2000, half of which are exported to their international partners network. ChargeBox ensures an optimal security and charging experience with products designed in the UK, built within a EU supply chain and maintained by ChargeBox and its partners. In 2015 the company completed a successful crowdfunding campaign and raised 500K from private investors to fund further national and international growth. www.chargebox.com

EXHIBITOR

Marketers are laser-focused on delivering the best customer experience in email. With endless amounts of data and limited time, they rely on Movable Ink to deliver hyper-personalised and engaging email content thats updated at the moment of open. Innovative brands use Movable Ink to drive customer engagement and marketing ROI.www.movableink.com

SUPPORTER

Retail Week Prospect is a live in-depth resource with exclusive knowledge on UKs top retailers. It delves into each retailers customer facing capabilities, tech, e-commerce and supply chain strategies and has over 800 key decision maker profiles. Technology suppliers using Retail Week Prospect can unlock growth and convert faster by targeting the right retailers and pitching the right ideas, using insight found nowhere else. Book a demo to find out more today, call +44 (0)20 3033 2842 or e-mail [email protected]

www.RetailWeekProspect.com

SUPPORTER

Retail Week Talks is a new service for corporate customers which showcases the best and most inspirational videos from all of our live events. Whether you want to hear what Mike Logue has to say on company culture or where Facebook feels the future lies for the connected consumer we have a video for you. Covering 14 topics across nine sectors Retail Week Talks is regularly updated and has been carefully designed to make it simple to discover leading speakers from retail and beyond. For more information visit retail-week.com/talks or to become a corporate member visit retail-week.com/membership

http://www.brother.co.uk/business-solutions/retailmailto:[email protected]://www.chargebox.commailto:[email protected]://www.RetailWeekProspect.com

@retailweek #RWBUZZ

We are a digital engineering and transformation partner. We help retailers challenge the status quo and create enduring customer loyalty with technology and service design.

To start your retail transformation join ThoughtWorks European Head of Retail, Mark Collin at 13.40pm on Wednesday 14th September at Retail Week Buzz.

Or email Bill Mckimm at: [email protected] .

INNOVATION DOESNT COME OFF THE RAIL

thoughtworks.com/retail

IN ASSOCIATION WITH

24 HOURS TO DRIVE ONLINE SHOPPERS INTO STORE LOCATIONS

The Retail Week Hackathon in association with Yext will bring together some of the brightest minds in retail and technology to generate new innovative ideas. Held during Retail Week Buzz on September 14 15, the teams will battle it out over a 24 hour period to come up with the best ideas.The challenge: How can retailers use technology to drive online shoppers into store locations and create a truly seamless customer experience in the process? The teams will pitch to our expert judging panel throughout the course of the 24 hours and the winner will be announced on the main stage receiving a trophy and coverage in Retail Week. Anyone can get involved in the Retail Week Hackathon, sign up here for your entry to be considered.

hackathon

LEADERS LAB

Leaders Lab is a VIP lounge for senior retailers to easily meet their peers. By invitation only, this is the perfect opportunity to discuss recent developments and challenges with your peers in an off the record environment.

A taste of whats in store at Buzz SHOWCASE

An area for budding tech start-ups to exhibit and pitch to the wider retail community. This is your opportunity to hear from those who can give you that competitive edge.

For those all-important personalised conversations, weve created even more networking time and a dedicated content stream Collaborate. Personalised and wholly interactive, these sessions are designed to gain exclusive insight into retails challenges and pitfalls.

COLLABORATION

RETAIL WEEK MOVERS AND SHAKERS

Our Advisory Board will put A Spotlight on the top two products from the Buzz partners that they feel are going to revolutionise the retail landscape.

We are teaming up with Retail Week Tech & Ecomm Awards to celebrate the most creative digital ideas and forward-thinking technology initiatives. The awards will take place on the evening of 14 September Visit our Buzz zone to turn yourself digital with our IPAD caricaturist sponsored by Tealium

Chill out in our Buzz Inn and grab yourself a massage

Take a snap by our #RWBUZZ sign for your chance to win a prize

THE RETAIL WEEK TECH & ECOMM AWARDS

Co-located with Retail Week Buzz on 15 September, Innovation in Payments will address how retailers are making payments faster, easier and more secure. LEARN HOW to deliver the ultimate customer experience, remain current and ensure no customers are lost at the payment stage.

INNOVATION IN PAYMENTS


8 - 9 March 2017 InterContinental London, The O2, London

The marriage of Sainsburys and Argos is by far the biggest retail story of 2016. Mike Coupe opens Retail Week Live 2017 by discussing the rationale for the deal, the opportunity the combined business creates and an insight into how customers will benefit.

Join Mike Coupe and 150+ industry heavyweights at Retail Week Live.

live.retail-week.com Booking +44 (0)203 033 4247

Mike Coupe, chief executive, Sainsburys

Tier 2 Sponsor Tier 3 Sponsors Supporters

RWL_CONF90_RWL17_FPAD_03.indd 1 06/09/2016 16:43

Issued by HSBC Holdings plc.

SHAPING THE DEALING ROOM OF TOMORROW.W..WFOR YOYOOY U.TODAYAYYAY..YAt HSBC we understand that fi nancial markets are constantly evolving, and that the key to success tomorrow is preparation today.

Looking ahead to upcoming changes in trading and regulations, we have crafted advanced solutions in Execution and developed innovative tools in Risk Management. Along with solid Financing capabilities, we could help our clients make the most of future opportunities, now.

See how we can help your business atwww.gbm.hsbc.com/markets

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as booked

[email protected]

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297.00 x 210.00 mm

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303.00 x 216.00 mm

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Sailthru powerscustomer retentionfor the worlds leading retailers

The fastest-growing ecommerce brands trust Sailthru

Connect with us.sailthru.com | [email protected] | 020.3745.3564

RetailWeek Buzz conference-programme

Retail

Transcript of RetailWeek Buzz conference-programme