Retail Managementwith SAP Business One®

How do you improve your customers’ experiences at your various touch points?

Build brand loyalty with unique service delivery at all your touch points.

• Fast, reliable POS that facilitates quick and seamless transactions on- or offline.

•Stock visibility from the front end allows store assistants to solve customer queries faster.

•Mobile POS makes it possible to take payment on the floor - reducing queuing time and removing the need for a fixed counter.

•Customer data is built into the front end of both the standard and mobile POS systems, giving store assistants access to customer profiles, as well as customer specific coupons or rewards to enhance the customer experience.

•The comprehensive eCommerce platform avoids stock-outs by integrating the physical stores to inventory holding in the warehouse as well as the financial back end. By integrating into the

back end system, administrative tasks, such as payment reconciliations, is automatically captured into the system, therefore reducing manual inputs and human error.

•Built-in business intelligence on the eCommerce platform ensures that products and promotions are placed strategically to maximise purchasing.

• Promotions, loyalty programmes and rewards can be tailored for each shopper and outcomes analysed.

•Build and improve customer loyalty through tailored loyalty programmes configured around customer and product groups. Tiered levels of membership can be created that automatically promote customers using a predetermined set of rules, therefore encouraging repeat purchases.

•Consumers have complete control over their loyalty programme by accessing the online loyalty portal to review and redeem rewards, as well as update their information to receive more targeted rewards.

• Loyalty system can be built into the mobile environment. Consumers can purchase, browse and redeem loyalty points, gift cards, coupons and discounts using their mobile phone.

•Use geo-fence technology to send push notifications about discounts or special offers to consumers’ phones to encourage customers to enter physical stores.

How does a retailer increase control over business units and stores

simultaneously?

Is your retail business prepared for sudden market changes?

•A comprehensive solution that covers all your departments’ needs - from financials and inventory management through to customer relationship management.

•Designed to grow and be flexible with your business.

•Simple to use – staff members at each level will find it easy to use and navigate.

•Can be deployed on premise or in the cloud – can be accessed anywhere and anytime using any mobile device.

Financial management: Integrating your financial operation in real time with other business processes, such as purchasing and sales, can speed up transactions and improve visibility into cash flow.

Customer management: Store all critical customer data in one place to effectively manage warranty and service contracts, and to answer customer queries quickly.

Purchasing and inventory control: Synchronise goods receipts and inventory warehouse levels to ensure stock-outs don’t occur. Process accounts payable invoices, cancellations, and credit memos with a PO reference; plan your material needs and schedule your purchases accordingly.

Production planning and procurement: Inventory can be valued using standard costing, moving average, FIFO and other methods. Stock levels can be monitored and transfers can be tracked in real-time. You can run real-time inventory updates and availability checks and manage standard and special

pricing. Volume, cash and customer discounts can be applied, and reports can be run to reveal their impact.

Business intelligence and analytics: Gather accurate data from multiple business units company-wide to generate timely reports. These reports can be used to make strategic, informed decisions to respond to environmental challenges and changes in customer needs. Track KPIs in real-time and set up customised reports per store or for the business as a whole to deliver the information that your retail business needs. Employees can address customer needs faster while managers can accurately track revenues, costs and cash flow to assess performance and take quick corrective action.

How do customisable and instant reports impact decision-making?

React to change based on facts and real-time insights.

Retail specific:•Manage operations for each channel through

automatic alerts to prevent stock-outs or operational problems.

•Can access the information anytime, anywhere through the mobile application.

•Short term and long term strategic insights.

•Comparative analysis of historical and current data.

• Identify sales trends and patterns across all channels.

• Inventory alerts to avoid stock-outs.

•Evaluate individual stores, products, promotions and product lines so that successes can roll out across all stores.

Business specific:•Customised business unit reports to deliver

critical information needed at an organisational level.

• Information can be shared between relevant departments to make timely and well-informed decisions.

•Workflow-based alerts trigger automatic responses when important business events occur, allowing you to focus on the most critical events.

•One, single system where data is captured – one version of the truth.

• Financial, sales, customer relationship management and operational data is captured on the back end and integrated with retail specific information to deliver comprehensive reports on the status of the business as a whole.

Johannesburg+27 11 622 7200

Cape Town+27 21 551 0768

Nairobi+254 20 387 4327

INFO@BLUEKEYSEIDOR.COM | WWW.BLUEKEYSEIDOR.COM

Durban+27 80 2583 539

Tanzania+255 689 669 377

Mauritius+230 460 4303

Zambia+260 211 268 571

About Bluekey Seidor

Bluekey Seidor is the No. 1 SAP Business One Partner in Africa.

Bluekey is Africa’s most awarded SAP Business One partner, SAP PartnerEdge Gold status, SAP EMEA Pinnacle Award Winner, SAP Business One Africa Partner-of-the-Year 2005-2011, SAP Business One Africa Retail Partner award 2013-2014 and SAP Business One VAR of the year 2105.

Our 100+ staff service more than 280 customers across the continent through full service branches in Johannesburg, Cape Town, Durban, Nairobi, Dar es Salaam and Port Louis, and our extensive business and technology partner network enhances our reach and capacity.

Used by more that 55,000 customers around the world, SAP Business One brings sales, financial management, banking, purchasing, manufacturing, inventory management, service and customer relationship management together in one flexible, responsive system.