Retail industry mega trends 2018 risks and opportunities Retail Cash... · 2018-05-10 · Retail...
Transcript of Retail industry mega trends 2018 risks and opportunities Retail Cash... · 2018-05-10 · Retail...
Retail industry
mega trends 2018risks and opportunities
Retail Cash management Conference
8 May 2018
Adela Ciucioi, Partner KPMG Romania
© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International.
KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does
KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
2Retail Trends 2018 | 2© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International.
KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG
International have any such authority to obligate or bind any member firm. All rights reserved.
Retail Trends 2018 |
Contents
1. Retail mega trends
2. Addressing typical risks in the Cash Management process
3. New opportunities
Appendix 1- KPMG data driven propositionAppendix 2- PSD II
© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International.
KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does
KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
3Retail Trends 2018 | 3© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International.
KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG
International have any such authority to obligate or bind any member firm. All rights reserved.
Retail Trends 2018 |
Contents
1. Retail mega trends
© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International.
KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does
KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
4Retail Trends 2018 | 4© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International.
KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does
KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Retail Trends 2018 |
Top five retail trends for 2018
Ongoing
competition
between
hemispheres
Artificial
intelligence
will gain
more clout
The
conscious
customer New customer
expectations
1 The customer
experience is
more important
than ever 23
45
© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International.
KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does
KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
E
The most disruptive consumer trends
32Globa l
Accounts
11%Of KPMG
Rev enue
$3bnFY17
Revenue
Dec lining
consumer
loya lty to
bra nds
Inc reas ing
preferenc e to
shop and buy
online
Inc reas ing
expec ta tion
for im m ediate personalization environm ental
s erv ice consc iousness
Inc reas ing
dem and for
Increas ing
soc ial and
38% 33% 30% 29% 27%
Source: 2017 KPMG Top of Mind Survey
© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International . KPMG International provides no client services. N omember firmhas any authority to oblig ateor bindKPM G International or anyother member firmvis-à-vis third parties, nor does KPM G International have any such authority to obligate or bind any member firm. All rights reserved
© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International.
KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does
KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
6Retail Trends 2018 |
Retail in Romania
(
2005
2001
1996
2005
2001
2005
2011
1995
2003
2011
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
2014a 2015a 2016a 2017a 2018f 2019f 2020f 2021f 2022f
Romania- GDP/capita& retail sales growth trend
GDP/ capita retail sales
0% 2% 4% 6%
1
2
4%
5.6%
on line as % of retail spending
Source: Economist Intelligence Unit
© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International.
KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does
KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
7Retail Trends 2018 |
Retail in Romania
Technology
Consumer
trends
Process
improvement Faster process
Cost reduction
Enhanced data
accuracy
New business
New way of doing business
© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International.
KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does
KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
8Retail Trends 2018 | 8© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International.
KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG
International have any such authority to obligate or bind any member firm. All rights reserved.
Retail Trends 2018 |
Contents
2. Addressing typical risks in the Cash Management process
© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International.
KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does
KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
9Retail Trends 2018 | 9© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International.
KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does
KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
Retail Trends 2018 |
2. Addressing risks in the Cash management process
10.00
Data accuracy/ risk
of fraud
• Automated data transfer/ system integration (e.g.: sales posting, payment processing)
• Segregation of duties
• User access management
• Revenue recognition
• Returns/ sales cancelation
• Transfer of risks& rewards
• Loyalty schemes
• Managing cash collections
Optimal cash flow
• Inventories management (NB: system integration, data analytics)
• Supply management
• Logistics management( eg: Centralized platforms, store proximity supply network)
• Financing activities
• Budgeting process
© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International.
KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does
KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
10Retail Trends 2018 | 10© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International.
KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG
International have any such authority to obligate or bind any member firm. All rights reserved.
Retail Trends 2018 |
Contents
3. New opportunities
© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International.
KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does
KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
11Retail Trends 2018 |
3. New opportunitiesRPA&
machine learning
D&A
Digital labels
Chat bots
AR/VR
3D printing
Block chain
PSD II
New regulations
Data Driven Culture
Trusted Analytics
Architecture & Technology
Customer Journey
Digital Supply Chain
GBS &
Back-office Optimization
Innovation Ecosystem
Organization & Governance
SUPPLY SIDE
Appendix 1 KPMG 7 strategic pillars of a data driven organization with use cases
KPMG Data-driven propositions
Demand Planning
Dynamic Pricing&
Cross-selling
Customer Loyalty,
Growth & Retention
Churn Reduction
Customer
Feedback
Virtual Assistants
DEMAND SIDECustomer
Experience
Customer
Segmentation
Site Selection
Sales Performance
Improvement
Supply Chain
Optimization
Fraud, Waste &
Abuse Analytics
Document
Scanning & Handling
Robotic Process
Automation
Scheduling
Optimization
Call Center
Optimization
Tax Intelligence
Solutions
ERP Analytics
Contract Analytics
HR Turnover &
WorkforceAnalytics
Master Data
Management
Cyber Security
Strategic
Transformation
Cloud Services
Data Lake
Big Data &
Advanced Analytics
Startup Challenge
Omni-channel
targeting
Complexity
Management
Network
Optimization
Integrated
Business Planning
Working Capital
Analytics
© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International.
KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does
KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
13Retail Trends 2018 | 13Retail Trends 2018 |© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International.
KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does
KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
PSD2 - What and When?• The PSD2 should have been applied starting January 2018 and has
the potential to bring forth a revolution in banking.
• The PSD2 will allow third parties to access customer’s transaction
data in the databases of banks, following an instruction from the
customer.
• The Third parties could be payments services providers, technology
companies, social networks, and RETAILERS.
• A retailer who sees the opportunity has the chance to be a real
GAMECHANGER.
Appendix 2
© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International.
KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does
KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
14Retail Trends 2018 | 14Retail Trends 2018 |© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International.
KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does
KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
PSD2 – What?Retailers may be able to provide 2 types of new services:
• Account Information Services Provider – AISP.
• As an AISP, a retailer could provide customers with an app which
presents accessible and user-friendly analysis of their financial
data by providing consolidated information on one or more
payment accounts held by the clients with banks.
• Payments Initiation Services Provider – PISP.
• As a PISP, a retailer could provide customers with an app which
allows them to initiate payments from their bank accounts
without having to use their credit card
Appendix 2
© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International.
KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does
KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
15Retail Trends 2018 | 15Retail Trends 2018 |© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International.
KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does
KPMG International have any such authority to obligate or bind any member firm. All rights reserved.
PSD2-The Opportunity
Reduce costs paid to payments services providers
Have direct access to valuable data on customer transactions
Added value to clients-online payments made easier; less “clicks” to pay
POTENTIAL TO INCREASE ONLINE SALES
Appendix 2
The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or
entity. Although we endeavor to provide accurate and timely information, there can be no guarantee that such information is accurate as
of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate
professional advice after a thorough examination of the particular situation.
kpmg.com/socialmedia
© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent
firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to
obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such
authority to obligate or bind any member firm. All rights reserved.
The KPMG name and logo are registered trademarks or trademarks of KPMG International. CREATE: CRT077664H.
Adela Ciucioi
Partner, Audit and Assurance
Retail LOB