Retail Banking Radar 2016 - The Retail Banking Champions Step Up Their Game | A.T. Kearney

The Retail Banking ChampionsStep Up Their Game2016 Retail Banking Radar

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2016 Retail Banking Radar

In recent years, retail banks have faced a journey filled with ups and downs, fromthe pre-crisis boom yearsto the post-crisis malaise.


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Some retail banks have emerged as the champions,either witha top-line growth focus,a cost and eiciencyorientation, or a strongemphasis on digital.


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Retail banking profits haveincreased as risk provisionsdecreased, but top-lineimprovement remainsmuted despite growingconsumer confidence.


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The Retail Banking Radar showsfew reasons for optimism.Five of the six indicatorsimproved, but mostimprovements wereinsignificant, and costeiciency and profitabilitystill lag pre-crisis levels.


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Swiss banks remain the uncontested champions in revenue generation, while Nordic andSpanish banks remainthe leaders in costeiciency.



Western Europe has posted mixedresults: Banks in Austria, Benelux, and the UK had profit increases, while gainsin France were modest and Germanyposted a small decrease.

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Eastern Europesbanks made littleprogress, with incomeper client staying unchanged and that regions gap with therest of Europe still wide.


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For this years Radar, we looked at the retailbanking champions:those that have embarkedon the bold journey totransform theirbusiness models.


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Cost champions focus on transforming the cost base; revenue champions make significant top-line improvements;and digital champions transform their businesses by embracing digital.


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The retail banking industryis at a tipping point: Customer needs are changing, while market and macroeconomic conditions are still diicult. What are the priorities forthe coming year?


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1. Transform your banking model for the digital era. Consumer preferences are evolving fast, and digital natives will soon be the largest group of retail banking customers.


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2. Transform, simplify, andensure consistency in yourcustomer experience. Best-in class customer journeys focus on pivotal customerevents.


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3. Transform your operating model for best-in-class costeiciency. Cost eiciency is crucial for improving returns on equity and increasing retailbanks market value.


For more information about A.T. Kearneys 2016 Retail Banking Radar, please visit:www.atkearney.com/financial-institutions/retail-banking-radar/2016

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Retail Banking Radar 2016 - The Retail Banking Champions Step Up Their Game | A.T. Kearney

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