TONMOY SAHA

E-mail: tonmnoy@live.com

Mobile: +8801929988143

House No: 33/1, Road: Islampur Road,

Dolkhola Moore, Khulna - 9100

Bangladesh.

Personal Information: ______________________________________________________________ Fathers Name: Swapan Kumar Saha (Contractor)

Mothers Name: Dulali Rani Saha (Housewife)

Wife Name: Falguni Lasker (Teacher)

Date of Birth: 28 September 1986

Nationality: Bangladeshi (by born)

Marital Status: Married

Height: 5 feet 7 Inch

Age: 28 years 11 months

Summary:________ ____________________________________________________________________ More than 7 years of Telecom experience as contractual & permanent position, vastly in

customer experience, data management and direct sales, 2 GSM and high value segment

experiences, specialized in managing and developing relationships with potential target

group as well as providing the best possible service to the end user and also specialized in

new acquisition, retention and business development.

Career Objective: ____________________________________________________________________ My goal is to be the future leader in Sales/Customer Service sector by using my technical

and interpersonal skills, creativity and above all of my learning experiences to develop my

career growth as well as to contribute in the welfare of the organization with excellent

marketing and sales exposure.

Work Experience: __________________________________________ (Current Employer)

Company Name: Banglalink Digital Communications Ltd. (Banglalink) Company Business: Telecommunication Industry

Position Held: ICON Manager, B2B Business (Senior Executive, Sales)

Job Durations: From 1st July 2014 to Until now. (2 Years 1 month) Location: Khulna & Sylhet Zone

Responsibilities:

Communicate with customers based on geographic location through both proactive

and reactive visit, Call, SMS, E-mail etc for building relationship to create new

customer.

Share information with customers regarding different products & services,

partnerships and maintain relationship to do after sales service

Follow up with customers regarding network quality and collect feedback from them

and share with networks team

Update customers regarding loyalty prize points and redeem the point as per

customer requirement and deliver the gifts accordingly

Follow up on regular basis with churn customers, dormant customer to activate their

numbers

Maintain Net Churn and dormant customer base as per KPI

Promote different package, VAS, international roaming, lifestyle benefits to customer

for increasing revenue

Motivate low usage customers to encourage for more usage for increasing revenue

Prepare reports on churn report, revenue report, collection report, bad debts report,

international roaming report, campaign report, lifestyle report etc and submit these to group ICON manager or other relevant departments

Achievements: Best icon manager of 2015 (Nationally Ranked: 1) Best icon manager of 2014 (Nationally Ranked: 4)

Previously:________ __________________________________________ ______(1 year)_________

Company Name: Banglalink Digital Communications Ltd. (Banglalink) Company Business: Telecommunication Industry

Position Held: ICON Manager, ICON Management Dept. (Senior Executive,

Sales & Customer Care)

Job Durations: From July 2013 to June 2014. (1 year) Responsibilities: Manage and develop relationships with potential target group,

identify and establish relationships with the targeted personnel find out and meet

the "personal buyer value" of the key personnel, study the formal and informal

background (i.e. organizational attachments, lifestyle, peer group etc.) of the key

icons, plan and meet client to maintain and develop relationships and increase

additional business, provide after sales services and Manage operations for smooth

customer services. Achievements: Highest revenue earing sale done in 1 month

(5 individual icon connections are sold by 6,74,650 BDT)

Previously: ________________________________________________ (1 year 8 months) ____

Company Name: Banglalink Digital Communications Ltd. (Banglalink)

Company Business: Telecommunication Industry

Position Held: ICON Support Officer, ICON Management Dept. (Sales)

Job Durations: From November 2011 to June 2013.

Responsibilities: Giving support to our ICON managers from back end by

generating sales report, data analysis, tracking product inventory level, checking

daily transportation facilities, using different module to ensure the available unique

numbers for our ICON customers, and also giving after sale services to our

customers.

Previous Employer: __________________________________________________ (2 years) __

Company Name: Robi Axiata Limited, Bangladesh.

Company Business: Telecommunication Industry

Position Held: Agent, Customer Experience, Market Operations Dept.

Job Durations: From November 2009 to October 2011.

Responsibilities: To handle the customer queries also complains and give them proper solutions with proper feedback over the phone by inbound contact center.

Maintain the KPI (Key Performance Indicator) target and performance to meet the

targeted service level.

Education: ____________________________________________________________________________ Khulna University, Khulna, Bangladesh Currently Continuing Executive-Master of Business Administration

Major: Marketing

East West University, Dhaka, Bangladesh Fall 2006 Fall 2010 Bachelor of Business Administration

Major: Marketing (minor in Finance)

Khulna Public College, Khulna, Bangladesh 2005 Higher Secondary Certificate

Major: Business Studies

Khulna Zilla School, Khulna, Bangladesh 2003 Secondary School Certificate

Major: Business Studies

Other Work Experience: ___________________________________________________________

Working as a Academic Instructor from Fall 2006 to Spring 2007

Working as a web developer (Web Marketer) www.epshi.com from April 09 to

June 09.

Working as a web developer (Data Analyzer & Researcher) with

NHINFORMATION SYSTEM developer from July 09 to November 09.

Working as a web developer (Freelancer, Blogger & Affiliate marketer) on my

own web site game-is-onn.blogspot.com, rokingtainment.blogspot.com &

tennisonline4all.blogspot.com from September2010 to June2013.

Summary of Skill: ___________________________________________________________________

Computer: System soft: Microsoft Windows 98/ ME/2000 Professional/ XP/ Vista/

Seven, Application soft: Microsoft office & Web Developing & Marketing: Blogger

& Google AdSense

Language:

Bengali: Mother Language

English: Good Listening, Writing & Speaking Ability.

Hindi: Good Listening, & Speaking Ability

Communicative & friendly

Able to work independently

Self Motivated

Readiness to work with a stress worthy environment

Immensely observant and adaptive to new technology

Ability to manage things, and work with group

Enthusiastic, capable of taking own decisions, industrious

Extra-Curricular Activities: ________________________________________________________ Member of the Business Club Summer 2007 - Fall 2010

East West University

Member of the Social Cultural Club Spring 2007

East West University

Achievement: ________________________________________________________________________

Certified for participating the i2i training (Customer Service Skills Enabling Excellence) in June, 2010 organized by Robi Axiata Limited.

Certified for participating the Power Selling Using NLP organized by Banglalink.

http://www.epshi.com/

Special Interest: _____________________________________________________________________

Website developing & Web marketing.

Loves to know about different people and their cultures.

New gadgets and technologies.

Tonmoy Saha

References: ___________________________________________________________________________

Reference No. 1: Reference No. 2: Mohammad Mobydur Rahaman Mustofa Ahmed Kabir Head of Icon Management Group Icon Manager (Service) Icon Management (B2B Business) Icon Management (B2B Business) Banglalink Digital Communications Ltd. Banglalink Digital Communications Ltd. Tigers Den, Level 1 Tigers Den, Level 1 House 4 (SW), Bir Uttam Mir Shawkat Sharak, House 4 (SW), Bir Uttam Mir Gulshan 1, Dhaka-1212 Shawkat Sharak, Gulshan 1, Dhaka-1212 Mobile No: 01911310301 Mobile No: 01929988019