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Overview

Twenty plus years of

demonstrating

advanced

understanding of

risk management, audit

planning, and control

gap analysis

fundamentals. Solid

experience in inherent

and residual risk

analysis and internal

change control

methodologies. Adept

in drafting,

proofreading/editing,

and implementing

internal procedures.

Consistently contribute

to the corporate policy

of mitigating risk

through process

mapping and gap

analysis.

Skills

Action Plan

Management

Control Design &

Effectiveness

Assessments

Process Design & Gap

Analysis

Vendor Management

Oversight

Employee Development

& Leadership

Quality Assurance

Oral / Written

Communication

Procedure

Documentation

B. Nicole Simmons

20659 Stone Oak Pkwy, Apt. 1602 � San Antonio, TX 78258 � 302.420.3700 �

simmons.bronwyn.nicole@gmail.com

Professional Experience Chase Consumer and Community Banking | San Antonio, TX

CCB Control Operations, Sr. Control Officer 09/2013 – present

Perform evaluation and analysis of the risk profile and control environment within

New Customer Engagement (~ 1,300 FTE across Lending Operations, Card

Verifications and Apply-by-Phone operations functions). Facilitate meetings with

senior leadership to challenge and validate controls, action plans, processes, and

procedures in an effort to create a more proactive risk and issue identification

culture across New Customer Engagement. Manager of small team of analysts to

test control design and effectiveness

• Lead team of 3 FTE to accomplish initiatives that support risk and control

management programs, including: governance, risk oversight, risk

infrastructure development, identification, quantification, and aggregation of

key and emerging risks.

• Partner with key stakeholders in the business and ensure the identification,

assessment and documentation of risks and controls, including risks

associated with new or modified products, services, distribution channels,

regulations and/or third party operations.

• Participate in process mapping design sessions and provide appropriate risk

and control inputs.

• Oversee more than 100 action plans by conducting validation of control

sustainability to mitigate the identified risk. Assessments include challenging

stakeholders to address the spirit of the issue rather than just the letter of the

issue description.

• Supported Risk Control Self-Assessment (RCSA) realignment initiative which

resulted in a bottoms-up level categorization and restructure of over 1200

controls.

Chase Consumer and Community Banking | San Antonio, TX

Collection Litigation Support, Vendor Portfolio Liaison 03/2011 – 08/2013

Vendor Management responsibilities for ten (10) external litigation firms to

ensure adherence to contractual obligations. Oversight responsibilities of support

processes used to maintain steady-state monitoring of the external firms and

identify gaps or potential legal concerns.

• Conducted organized audit and gap analysis of internal control processes of

internal procedures and policies

• Prepared, reviewed, and approved RCSA action plans to ensure compliance

with internal and external regulatory policies (FDCPA, FCRA, & CFPB) including

sustained vigorous testing

• Provided vendor oversight of external litigation firms for adherence to

collections and operating license requirements, professional insurance

requirements, and attorney bar validations

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OTHER

PROFESSIONAL

EXPERIENCE

Adjunct Sociology

Professor, Delaware

Technical &

Community College

(2007 – 2011)

EDUCATION

Wilmington University

Master of Science/

Administration

of Justice, 2008

Bachelor of Science/

Criminal Justice, 2005

Award: Criminal Justice

Honor Society

• Implemented document management system and version control for internal

job aids. Reviewed and approved over twenty process documents to meet

standards of clear purpose, action steps, escalation, and evidence tracking

Chase Card Services | Newark, DE

Fraud Operations Strategy, Business Analyst II 02/2010 to 03/2011

As Liaison between Fraud Operations and analytical developers responsibilities

were to interpret and consolidate business requirements for new report request

and/or the modification of existing ones. Also maintained data elements

associated with various internal Fraud applications to ensure traceability and

adherence to internal policies and procedures.

• Maintained registration of UDBA (non-IT business process) and /or re-

certification in AppQuest for Fraud, Originations, and Partner Integration

Operations

• Established data standards for Fraud reporting processes and coordinated

projects for implementation of the defined metadata

• Liaison between Fraud Operations and MIS developers to facilitate successful

submission of approximately 10-15 report criterion per month and monitored

each phase from development to implementation.

• SONY de-conversion Data Lead for Fraud Operations. Oversight of

approximately 100 fraud-specific data elements without interruption on

interference to production environment.

Fraud Operations, Change Delivery & Technology, Business Analyst II 2007 -

2010

Led project management activities of Fraud Operation special projects through

their lifecycle, which included proper contingency plans during major portfolio

conversions. Facilitated each project phase with impact assessments, prompt

escalation of issues to steer reasonable resolutions and maintain project

timelines.

• Monitored and developed data mapping templates for partner conversion or

launch.

• Analyzed and assessed processing opportunities / gaps for mitigation or

possible business enhancement.

• Analyzed data elements from partner or selling agent and determined internal

equivalent status requirements for planned conversion.

Early Chase Career

Risk Management, Policy-Prescreen Database Screening, Sr. Business Analyst,

2006 – 2007

Risk & Information Management, Credit Bureau Analyst, 2005 – 2006

Fraud Operations, Business Analyst, 2001– 2005

Fraud Operations, Project Manager, 2000-2001

Fraud Operations, Desktop Support Manager, 1999-2000

Fraud Operations, Team Leader II, 1996-1999

Fraud Operations, Credit Evaluation Verifier/ Approver, 1991-1996