Himanshu J. DesaiCell Phone: 408 540 8303 E-Mail: hdesai@cisco.com

GLOBAL PROFESSIONAL SERVICES LEADER

Accomplished professional with 20+ years of experience in conceptualizing, building and growing global professional practices in the areas of IP Networking, Unified Communications, Video and Collaboration technologies.

Well-versed in managing budgets, P&L and building productive teams. Ability to quickly build relationships based upon knowledge, trust, integrity, and commitment for mutual success.

CORE COMPETENCIES

Professional services Channel Building Change ManagementCustomer management Strategic Planning/Alliances Profit & LossBusiness Models Results Oriented InnovationGlobal Team Building Cross-Collaboration

MAJOR ACCOMPLISHMENTS

Practice CreationLed the creation of life cycle professional services for global consumption around voice and video collaborating with product business units, sales, channels, manufacturing, engineering, finance and marketing. The result is successful go-to-market launch globally for whole video solution including products and services and achieving high customer satisfaction without single instance of major customer escalation. The sales assurance process developed during go-to-market have become the example for new product introduction across Cisco. Created $32M business growing at 8-10% rate.

Managing Global Senior Engineering (multiple functions) comprised of architects and tools team providing thought leadership for collaboration architecture and fulfilling tools requirements for service optimization and value enhancements.

Global Delivery Team DevelopmentLed the creation of delivery teams in various theatres to fulfill the customer engagements. Provided vision and leadership to develop methodologies and tools to make service repeatable and consistent across the globe. Established skills development plan and necessary global forums to quickly spread knowledge from source to the other end of the globe. Developed global delivery centers in Bangalore, India and Mexico City, Mexico and delivered 25% of services hours through it. Managing Southwest and LATAM Americas delivery team (100+ resources) totaling contract value of 90M+ with 92% of projects at or above margin .

Service Strategy & Business ModelsStructured the video services business around 3 main “lines of service”: Consulting Services, Professional Services and Optimization Services. Developed and created different service consumption models in concert with service sales and business development resulting in 20% of service mix that is product independent and subscription focused providing more linearity to the business growth.

Contributed and Led Collaboration Cloud Consumption proposals for direct customers (BoA, Sutter) as well as Tier 2 partner (Ingram Micro) working with field service sales, account team, channel partner and finance.

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Cisco Systems, San Jose, CA, USA 2008 - PresentDirector, Video and Collaboration Practice

Managed growth and delivery for $ 32M Video Practice business globally (2007-2011) and 90M+ Collaboration Practice (2012-2015) covering US South, West LATAM region. Led services delivery team that is responsible for solution definition, architecture, design, and implementation of Video and Collaboration technologies. Developed strong business relationships with key decision makers and executive at leading companies.

Developed vision, strategy, execution plans, and go-to-market approaches for creating video services globally. Video practice is at 65M+ in 2015

As a change agent, helped drive major organizational changes by creating new processes, developing communication plans, socializing change with different groups to drive the successful execution of Smart Global Delivery services strategy.

Collaborated with leaders across the company from different business functions and gained exposure to other functional areas by being member of working groups and defining whole product go-to-market combined with service strategy.

Collaborated with commercial services business development team to identify services opportunities and have created offered like network assessment using our IP (tools and methodology).

Managed complex projects with resources from multiple business functions and gained experience in handling crisis situations and escalations

Contributed to the development of video deployment methodology, defined services portfolio and pricing models

Delivered presentations in external forums like India Collaboration Summit, Cisco Live, Enterprise Connect and Executive Briefing Centers on topics covering Cisco Vision for Video, Unified Communications, Cisco services portfolio with audience ranging from Network Managers to CXO level.

Cisco Systems, San Jose, CA, USASenior Service Product Manager 2005-2007

Led the creation of NAPA (Network Application Performance Analytics) service framework in collaboration with Network Management Business Unit (BU).

Created service framework with NMTG BU product line that can offer customer a choice of evaluating network impact on their application performance

Worked with OEM Vendor OPNET to negotiate licenses and IP Sharing as we utilize their tool to deliver our service.

Co-launched NAPA solution (Product & Service) at the customer event in NY and represented service. Worked with CMO and customer event management team in creating collateral and demo preparation.

Build customer pipeline and forecast model working with field sales and created business of $ 1M+ in 9 months and pipeline of 5M+

Cisco Systems, San Jose, CA, USASenior Manager, UC Practice 2001-2004Incubated and build UC Practice from concept in the early days of Cisco’s transition from routing technologies to server based voice technologies. Led the change and innovation by creating

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world-class team and building the practice that is repeatable by creating standard lifecycle services and pricing models.

Collaborated with UC business unit to participate in early field trials to gain technology and service requirements experience.

Created global practice working with various theatres in terms of service pricing models and methodology

Established knowledge sharing and skills enhancement culture by creating strong virtual communities utilizing email forums, web 2.0 technologies, virtual team meetings and participating regularly in Cisco Live Events.

Established the framework of tools requirements for core UC service elements in order to provide efficiency and scale.

Cisco Systems Inc., San Jose, CA, USA 1994-2000Network Engineer Supported customers who are deploying Core Routing & Switching, WAN Technologies, and ATM solutions with design, architecture, and implementation consultation.

Managed enterprise, service provider, federal, healthcare, retail, financial, public and private sector customers and delivered architecture, design, deployment and test procedures to successfully deploy UC, routing and switching technologies

Mentored team members in diagnosing complex networking problems, simulating networks in the labs to resolve customer’s critical issues.

Instituted “Technology Virtual Teams” to proactively prepare field team’s readiness to support customers on advanced technologies based on latest industry trends.

Received recognition from executive management level for individual and team level “Innovative Edge Award” three times for delivering innovative tools and processes.

Alphanumeric Inc., La Habra, CA 1991-1993System Engineer Worked with sales representative to win customer accounts by providing full solution to medium size customers

Led the creation of customer demo center around hardware platforms (SUN, Silicon Graphics, HP PCs etc.), novell networking, and accounting and dental software solution.

Created end-to-end solution (account and dental) proposal including products and services working with sales team, presented the solution and assisted sales during the sales cycle.

Provided full lifecycle service to our customer by leading team of field engineers.

Education and other Accomplishments

MS In Electronics and Communication Engineering, Monmouth University, NJ – 1990

Certificate in Data Science, Washington University, Washington – 2015

Lectured Large Scale Network Design Principles at U.C. Berkeley Extension School (1 year)

Presented ATM Design Principles at Cisco Live with 4.1/5.0 survey score (3 years)

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