Steven Walker4809 Hickory Avenue #3N. Little Rock, AR 72116Cell: (501)613-2730Message: (501)487-1867Email: Walker4Work@gmail.com

Entry – Level IT Professional

Presently my recent experience involves basic network trouble shooting changing SSID, changing network password. Port forwarding and DMZ, changing router channels Configure network security and adding new host/client to a network. Installation of software and hardware, OS installation and upgrade/data migration. Storage and back-up and e-mail configuration/setup. Windows Office suite knowledge, advanced user along with Help desk experience. As well as VLAN basic understanding and some technical knowledge on Cisco Switches and Routers. This will be the career that I will start and successfully retire from.

Help Desk Support Experience:

04/2014 – Present 07/2011 – 04/2013 02/2010 – 04/2011 09/2007 – 10-2008

In these position displayed various levels of Help Desk Support Customer/Client walk-through from PC’s to mobile devices. Remote login and OS configuration from software and hardware installation to network setup for routers, wireless gateways, range extender, DMZ for security camera and static/reserve IP configuration device specific e.g. gaming console or printer.

Customer Support Experience:

Within the realm of Help Desk Support I have honed my skills with Customer Support to be able assist customer from various levels of knowledge. From customer who have limited to no experience to senior customer how have years of knowledge and experience in the IT field. Working harmoniously to resolve issue within their network and/or device(s). Brand advocate, product demonstration and customer/client training on how to maximize their device(s). Customer Service Support Experience as follows:

05/2011 – 04/2014 03/2009 - 12/2009 02/2007 - 06/2007(various times)

01/2004 – 12/2006 08/20000 - 11/2003

Social Networks:

Full resume upon request.