CHINMAY MOHAPATRAL3 / 143, Acharya Vihar, Bhubaneswar, Orissa.

E-mail: m.chinmay@gmail.com, Tel: +91 0674 2567780 +91 9937002780

PROFFESIONAL SYNOPSIS

Having over 20 years of rich onfield experience across various Industry ~Having over 20 years of rich onfield experience across various Industry ~

A result oriented professional with experience in experience in the Hospitality, BPO Industry & Educational Establishments with an established track record of decision-making and experience in all phases of Management Systems, People Management, Front Office Management, Hospitality Marketing, Customer Satisfaction and overall support functions like Facilities operations, Infrastructural Development.

Comprehensive experience in handling the set up of housekeeping facilities encompassing rooms and related areas with the accountability for deployment of available resources to achieve organizational objectives.

Skilled in achieving customer satisfaction by ensuring delivery of service quality norms by interacting with clients, handling guests’ requests and resolving complaints pertaining to room status and reservations.

Proven success in handling day-to-day housekeeping activities in coordination with internal / external departments for smooth business operations as well as providing safe and orderly environment for guests & employees.

Resourceful in supervising the preparation of MIS reports to provide feedback to senior management on performances, profitability, etc.

An effective leader with good presentation & negotiation skills.

OTHER KEY SKILSStrategy Planning Client Satisfaction Inspections & Compliances Liaising & Coordination Resource Optimization Budgeting, Forecasting & Cost ControlProject Delivery Management Process Enhancements Safety& Security Operations Performance Management Complaint Management Recruitment & Trainings

RECENT WORK EXPERIENCE

Since March’2014, with Centurion University of Technology and Management as Sr Manager Internal and External Interface.

Job Responsibility:

Looking after all administration requirement of the University. Over all canteen management inside the university campus. Interfacing with students and parents for timely fees collection and grievance resolution. Responsible for student discipline and behavioral issues inside the campus . Taking care of Hostel Management and event management of the University.

Organisation : Ravenshaw University, Cuttack

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Designation : Development OfficerDuration : March’2009 – February 2014

Job Responsibility: Looking after infrastructural projects of the University and interfacing with Government Officials

for timely execution of Construction Works and Perfect Utilization of Government Funds and Grants.

Carrying out maintenance of office buildings and other basic amenities. Interfacing with various departments like administrative sections for creation of suitable

infrastructure for the University. Designing blue print for University’s further development and modernization. Generating good placements for management professionals of Ravenshaw Business School and

Hotel and Hospitality Management Institute by attracting big Corporate Houses to Ravenshaw campus for selection and recruitment.

Ensuring short-listing, selection and recruitment of both teaching and non-teaching staffs for the University. It includes organizing the interviews, communicating with the candidates and the experts and also publishing the results of the interviews.

Conducting and managing prestigious national and international events in the University such as All India Sociology Conference and National Convention of SPIC-MACAY and also many cultural events involving renowned artistes from both India and outside.

PROFESSIONAL EXPERIENCEOrganization :: KIIT , Bhubaneswar Designation :: Facility ManagerDuration :: Junel’2006 – March 2009Company Profile :: KIIT is one of the finest technical and management education centers in

India Offering Diploma, Undergraduate and Postgraduate courses in Technology, Master in Computer Application and Master in Business Administration, besides Certificate Programme in engineering and +2 Science. The Institution has the unique distinction of becoming the youngest Deemed University of the Country within six years of its commencement of Undergraduate programme. KIIT has now opened up KIMS, which will focus on health education through its Medical College, Dental College, and Nursing School. A blend of latest technological know-how, Skilled Professionals, diversified R & D with dedicated faculties having a passion for knowledge represent KIIT at the highest echelon of education.

Job Responsibility :: To provide administrative support to the Facilities Management team. Complete responsibility on day today operations at the facilities, nodal

contact for operational issues, review of vendor performance and initiate remedy.

Be accessible for escalation of all FM related issues during the shift Ensure planning and execution of all preparation required for

Conferences / meetings as well as VIP visits scheduled during the shift. Oversee the Housekeeping Services during the shift

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Oversee Cafeteria Services during the shift Setting the right expectations and educating the internal customers

through regular surveys & monitoring the satisfaction level by in-depth diagnostic analysis.

Organization :: Google , Hyderabad ( Out Source )Designation :: Facility Advisor Duration :: April’2005 – April’2006Company Profile :: Google is widely recognized as the "world's best search engine", the

company also serves corporate clients, including advertisers, content publishers and site managers with cost-effective advertising and a wide range of revenue generating search services with a Staff Strength of 5500 world wide. Google, Hyderabad has occupied 1, 50,000 Sft. area with a Staff Strength of 300 and its growing.

Job Responsibility :: Coordinating with vendors as per the set metrics for the smooth functioning of the following facilities operations.

Cafeteria/Pantry Operations Housekeeping & Horticulture Front Office Operation Guest House Operation Supervise direct reports, Concierge Desk & Travel Desk. Responsible for the Hotel reservations for the new joinees, expats and

during residential conference. Taking customers feedback and ensuring quality standards from

vendors. Conducting facilities inspection & audits to find the difficulties and

implement corrective actions. Responsible for the Commercial Billings, Procurements & AMCs’

related to Facilities Operations. Maintaining documentation, SOP, reports, AMC Management and MIS

Organization :: Leo Meridian Resorts – A Luxury Resort in HyderabadDesignation :: Business Development ManagerDuration :: March’2004 – April’2005Company Profile :: The Leo Meridian Resorts – A leading Luxury Resort in Hyderabad spread

over 360 acres. A destination for Corporates, Holiday Makers, Product Launches, Weddings etc.. Having 18 luxury Lagoon Villas, 64 Boutique Garden Villas & Suites, 10 Conference Halls starting from 500 Sft to 12000 sft. Can accommodate 5000 people at a time.

Job Responsibility :: Leading a team of 35 members and number 2 in organizational hierarchy, directly reporting to the Vice President.

Responsible for smooth functioning of Front Office, Central Banquets and Event Management.

Directly involved in Sales & Marketing, Public Relations and Publicity & Advertising.

Strong emphasis on maintaining guest relationships and promoting customer loyalty.

Actively involved in In-house Staff Training, Recruiting and Manpower Analysis etc.

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Liaisoning with Guest and Corporate Houses. Arrange Group Reservations in interaction with Travel Agents & Travel

operators (Domestic and International), Hoteliers from the entire region.. Co coordinating with FHRAI, HAI, IATO, TAI & HRAAP, all travel

trade magazines for the membership and subscription.

Organization :: Ramoji Film City – A perfect M I C E DestinationDesignation :: Front Office Manager Duration :: June’2001 – February’2004Company Profile :: Ramoji Film City, one of the world’s largest film studios, expanding on

Tourism and Hospitality front with an average growth of 21% per year. Dolphin Group of Hotels, a sister concern, takes care of Hospitality side of Ramoji Film City. There are three Hotels, Sitara – A Luxury Property (154 Rooms), Tara – A Budget Property (126 Rooms) and Dolphin – A 4* Property at Visakhapatnam (140 Rooms) and a Group of 4 Restaurants, Meeting and Convention facility for 10 to 2000 pax. Apart from that there are 3000 visitors at an average visiting Ramoji Film City, as a Tourist Destination.

Achievements :: Handled successfully the Mega Events like “Cardio logical Society of India, 2nd World Chess Cup-2002, Indian Prosthodontic Society Conference held at Ramoji Film City.

Core Team member from Ramoji Film City for handling the National Games 2002 held at Hyderabad.

Organization :: Swosti Plaza Limited – Largest Convention Hotel In Eastern India Designation :: Front Office Executive Duration :: April’1999 – June’2001Company Profile :: Swosti Group, the pioneer in Hotel Industry of Orissa owning two

International Standard Hotels, Hotel Swosti – A 4* Hotel (90 Rooms) & Hotel Swosti Plaza – A 5* Hotel (100 Rooms) and they are also a leading inbound operator in Eastern India in the banner of Swosti Travels. Swosti Plaza Limited is the Largest Convention hotel in eastern India.

Organization :: Hotel Pushkar Palace – A 4* Property in Pushkar , RajasthanDesignation :: Front Office Supervisor Duration :: August’1996 – March’1999 Company Profile :: Only hotel, which is to do business throughout the year, It had all

facilities, of a 5 * hotel.

Organization :: Hotel Mansingh Palace – A 5* Property in Ajmer, RajasthanDesignation :: Management Trainee - Front Office Duration :: January’1993 – August’1996Company Profile :: Mansingh group of hotels, branches all over like Delhi, Agra, Jaipur,

Goa.

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Organization :: Hotel CIDADE- DE-GOA– A 5* Property in GoaDesignation :: Industrial Training Duration :: April’1992 – December’1992Company Profile :: Resort known for its beauty and class, situated near the beach.

AADEMICSPursuing, PhD in Hospitality Management from CMJ University, Shillong.

2011 MBA from Sikkim Manipal University, Gangtok.1995 Diploma in Hotel & Catering Management from the British Institutes, Mumbai.1992 PG Diploma in Hotel Accommodation Operation Management from Institute of Hotel Management, Catering Technology Applied Nutrition, Bhubaneswar.1989 B.A. from Regional College of Education, Bhubaneswar1990 B Ed. from Regional College of Education, Bhubaneswar

ACADEMIC ACCOLADEReceived prizes in Music & Dramatics’

TECHNICAL SKILLS

Well versed with Windows, MS Office & Internet Applications.

PERSONAL PARTICULARS Date of Birth : 1stJanuary, 1969 Address : AUROMA, L3 / 143, Acharya Vihar, Bhubaneswar, Orissa. Languages : English, Hindi, Oriya, Bengali, Telugu. Passport No. : L 8337807

CHINMAY MOHAPATRA

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